Victoria's Secret Customer Service

Phone Number & Contact Info

Victoria's Secret's Best Phone Number

Toll-free·Calls Customer Service·Most popular Victoria's Secret number

How do I talk to a live human at Victoria's Secret?

A:Repeat "Representative" until you are transferred.

Does Victoria's Secret offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 4 minutes and 4 seconds. The longest hold times are on Thursday, and the shortest are on Sunday. How is this calculated?

Victoria's Secret Customer Phone Numbers

Card Member Service

Toll-free · 24 hours, 7 days · Choose language, then stay on the line and don't press anything. · to obtain info about your credit card, press 1, to place a new order, press 2

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Victoria's Secret phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Repeat "Representative" until you are transferred.
Here is how our research team describes the way the Victoria's Secret phone system greets you: How can I help you today?
Below are some clips we've found from Victoria's Secret's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Victoria's Secret. For English, stay on the line. At two Ready to get rewarded? All BS and pink reward numbers can take twenty five percent off clearance today. Log in to your Versus and pink rewards account to redeem. Not a member? Head over to our website to sign up now."
Excerpt from a call with Victoria's Secret
Thursday, January 11, 2024 1:25 AM

They may ask your reason for calling (instead of a menu)

"I understand you would like to speak to an associate. To ensure your call is routed appropriately, please state the specific reason for your call."
Excerpt from a call with Victoria's Secret
Wednesday, June 5, 2024 7:59 PM

They may ask you to enter information with the dial pad

"Thank you for calling Victoria's Secret. For English, stay on the line. Great news. Your spring plus card can be redeemed now through March fifth.
Just a few reminders.
At checkout, enter your unique single use offer code."
Excerpt from a call with Victoria's Secret
Saturday, February 24, 2024 4:03 AM

They may ask you to say or enter information

"Thank you for calling Victoria's Secret.
For English, stay on the line.
You can say things like place an order, pay credit card bill, or update my order."
Excerpt from a call with Victoria's Secret
Wednesday, June 5, 2024 7:59 PM

The first phone menu

"Thank you for calling Victoria's Secret. For English, stay on the line. How can I help you today? You can say things like place an order, pay credit card bill, or update my order. How can I help you today? You can say things like place an order, pay credit card bill, or update my order.
For all questions regarding your Victoria's Secret or Pink credit card, including the status of your card member rewards, press one.
To place an order or to inquire about our merchandise, press two.
For all other inquiries, press zero."
Excerpt from a call with Victoria's Secret
Tuesday, June 18, 2024 8:44 PM

What are the hours and when should I call?

Victoria's Secret operates the call center for this 800-411-5116 phone number 24 hours, 7 days. The short answer is that you should call on a Sunday. This observation and the following section are based on analysis of a sample set of 1,151 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Victoria's Secret phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Victoria's Secret staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Victoria's Secret is Sunday. The most busy day to call is Wednesday, which averages 90% more phone calls by comparison. Again, this is based on a sample of 1,151 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Sunday. The longest wait in the queue on average occurs on Thursday, which is 7348% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call Victoria's Secret

In summation, the best day to call Victoria's Secret is Sunday. In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Victoria's Secret number, but it is also the day with the shortest hold times.

Why Customers Call Victoria's Secret

If you have time to do a bit of reading before you call Victoria's Secret, we recommend you read over some of our problem-specific articles.

How Do I Cancel an Order with Victoria's Secret?

There are many times when we have to change or cancel an order with Victoria's Secret that we had placed online. The problem is, if we are not fast enough, the order may already be processed and possibly shipped too. When this happens the only other alternative is to wait for the order to get there, send it back for a refund, and then, order the one you wanted. Just make sure you check the return policy and charges for returns. For assistance click here.

How Do I Cancel My Victoria's Secret Order?

Learn how to cancel a Victoria's Secret order quickly.

How Do I Buy a Gift Card from Victoria’s Secret?

Log on to your account to buy a gift card from Victoria's Secret website. Choose Shop, then click on Gift Cards. Select the amount you want and add it to the cart. Create an account if you don't have one, or sign in with your existing account. Enter payment information, then select Next to check out.

Top Victoria's Secret customer service problems

Click the link above to get answers to just about any Victoria's Secret customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Victoria's Secret, and their purpose. Are any of these similar to the reason you are trying to call?
Request catalog: "Can I get a catalog sent to my address?"
- From a call lasting 56s , Jul 10, 2024 2:52 AM
Confirmation of location: "I am located in Miami, Florida."
- From a call lasting 20m 49s , Jul 9, 2024 10:19 PM
: "undefined"
- From a call lasting 2m 8s , Jul 9, 2024 10:15 PM
: "undefined"
- From a call lasting 25s , Jul 9, 2024 10:15 PM
: "undefined"
- From a call lasting 1m 18s , Jul 9, 2024 7:55 PM
: "undefined"
- From a call lasting 15s , Jul 9, 2024 2:52 PM
: "undefined"
- From a call lasting 15s , Jul 8, 2024 9:44 PM
Payment issue: "My card is not working to make a payment."
- From a call lasting 49s , Jul 8, 2024 2:05 PM
Order email correction: "I think I probably spelled the email wrong by mistake, and so I didn't get the email for the order."
- From a call lasting 23m 42s , Jul 8, 2024 12:09 AM
Missing package: "My package hasn't arrived yet."
- From a call lasting 1m 18s , Jul 7, 2024 5:53 PM

More Victoria's Secret Customer Service Contacts

There are of course other ways to contact Victoria's Secret customer service besides the phone. Below we list the best ones, by medium.

Victoria's Secret Customer Service Live Chat - Customer Service
Click the link and agree to launch chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Victoria's Secret provides this option.

Victoria's Secret Customer Help Desk / Web Support

As a last, sometimes only, resort- Victoria's Secret customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Victoria's Secret's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Victoria's Secret agent. This phone number is Victoria's Secret's best phone number because 38,316 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-411-5116 include Returns, Complaint, Overcharge/Strange charge, Cancel or change order, Refunds and other customer service issues. The Victoria's Secret call center that you call into has employees from Tennessee, New York, Nebraska and is open 24 hours, 7 days according to customers. In total, Victoria's Secret has 2 phone numbers. It's not always clear what is the best way to talk to Victoria's Secret representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Victoria's Secret. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Victoria's Secret. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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