Victoria's Secret Card Member Service

Phone Number & Getting a Rep

Victoria's Secret Card Member Service number

800-887-4930
Toll-free·Calls Card Member Service·See main phone number & contact info
Q:

How do I talk to a human at this Victoria's Secret number?

A:Choose language, then stay on the line and don't press anything.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Victoria's Secret Card Member Service?

A:The average hold time is 13 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All Victoria's Secret customer service contact information

This is the #2 most popular Victoria's Secret phone number out of 2. Click above to go back to the main customer service number and other contact information, including Victoria's Secret email addresses, twitter handles, and live chat options.

More Victoria's Secret Customer Phone Numbers

Customer Service

800-411-5116
Main phone number · Toll-free · 24 hours, 7 days · Repeat "Representative" until you are transferred. · How can I help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Victoria's Secret phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Choose language, then stay on the line and don't press anything.
Here is how our research team describes the way the Victoria's Secret phone system greets you: to obtain info about your credit card, press 1, to place a new order, press 2

What are the hours and when should I call?

Victoria's Secret operates the call center for this 800-887-4930 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 104 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Victoria's Secret phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Victoria's Secret staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Victoria's Secret is Thursday. The most busy day to call is Monday, which averages 525% more phone calls by comparison. Again, this is based on a sample of 104 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
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Busiest
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Quietest
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Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Victoria's Secret is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Victoria's Secret staffs the call center well on Thursday.

Why call this Victoria's Secret number?

Below is a sample of recent calls to Victoria's Secret, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 34s , Oct 9, 2024 3:45 PM
: ""
- From a call lasting 11m 45s , Sep 30, 2024 3:25 PM
: ""
- From a call lasting 2m 25s , Sep 7, 2024 9:22 PM
: ""
- From a call lasting 15s , Sep 6, 2024 2:33 PM
Request for Spanish speaker: "I need a Spanish speaker, please."
- From a call lasting 17m 5s , Aug 6, 2024 6:11 PM

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