Houston Chronicle Customer Service

Phone Number & Contact Info

Houston Chronicle's Best Phone Number

888-220-7211
Toll-free·Calls Customer Service·Most popular Houston Chronicle number
Q:

How do I talk to a live human at Houston Chronicle?

A:Don't press anything at the first menu. On the next menu, you must choose an option 1-7.
Q:

Does Houston Chronicle offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

Houston Chronicle Customer Phone Numbers

Corporate Offices

713-362-7211
Mon-Fri 8:30am-5pm EST · Keep pressing 0 · For the print edition, press 1. For the digital edition, press 2. If you are calling about the TV weekly, press 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Houston Chronicle phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything at the first menu. On the next menu, you must choose an option 1-7.
Here is how our research team describes the way the Houston Chronicle phone system greets you: For the print edition, press 1. For the digital edition, press 2. If you are calling about the TV weekly, press 3.
Below are some clips we've found from Houston Chronicle's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling the Houston Chronicle subscriber services department.
For the print edition, press one.
For digital edition, press two.
If you are calling about the TV weekly, press three."
Excerpt from a call with Houston Chronicle
Tuesday, May 14, 2024 8:52 PM

What are the hours and when should I call?

Houston Chronicle operates the call center for this 888-220-7211 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 77 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Houston Chronicle phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Houston Chronicle staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Houston Chronicle is Saturday. The most busy day to call is Friday, which averages 180% more phone calls by comparison. Again, this is based on a sample of 77 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Houston Chronicle

In summation, the best day to call Houston Chronicle is Wednesday.

Why Customers Call Houston Chronicle

If you have time to do a bit of reading before you call Houston Chronicle, we recommend you read over some of our problem-specific articles.

What is the Houston Chronicle's return policy?

The Houston Chronicle's return policy allows subscribers to cancel their subscription at any time and receive a refund for any remaining issues. To initiate the cancellation and request a refund, customers can contact the Chronicle's customer service department via phone or email. The refund amount will be prorated based on the number of remaining issues in the subscription period. For instance, if a customer cancels halfway through their subscription, they will receive a refund for the remaining issues of that period. The refund will be processed through the original payment method used for the subscription purchase. The Chronicle is committed to ensuring customer satisfaction and provides flexible options for subscribers who no longer wish to continue their subscription.

What is the delivery schedule for the Houston Chronicle?

The Houston Chronicle is delivered to its subscribers seven days a week, including holidays. The paper is delivered early in the morning, ensuring that subscribers receive it in a timely manner. Delivery times may vary depending on the location, but the newspaper aims to reach its readers by 6:30 am on weekdays and 7:30 am on weekends. However, there might be occasional delays due to unforeseen circumstances such as severe weather or other unavoidable factors. In such cases, the Houston Chronicle will make every effort to deliver the newspaper as soon as possible. For more specific information about delivery in your area, you can contact the Houston Chronicle's customer service.

What Do I Do If I Didn't Get My Paper from the Houston Chronicle?

The Houston Chronicle is one of the largest newspapers in the country by circulation. Missing deliveries are usually a result of moving to a new address, incorrect placement or changed frequency of delivery. If you have a missing delivery, you can contact them and tell them, ‘I didn't get my paper." You can report a missing delivery online, by calling them or using the online help desk.

Top Houston Chronicle customer service problems

Click the link above to get answers to just about any Houston Chronicle customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Houston Chronicle Customer Service Contacts

There are of course other ways to contact Houston Chronicle customer service besides the phone. Below we list the best ones, by medium.

Houston Chronicle Customer Help Desk / Web Support

houstonchronicle.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Houston Chronicle customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Houston Chronicle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Houston Chronicle agent. This phone number is Houston Chronicle's best phone number because 11,538 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-220-7211 include Refund, Cancel or change subscription, Delivery issue, Billing issue, Complaint and other customer service issues. Rather than trying to call Houston Chronicle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Houston Chronicle has 2 phone numbers. It's not always clear what is the best way to talk to Houston Chronicle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Houston Chronicle. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Houston Chronicle. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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