Humana Customer Service

Phone Number & Contact Info

Humana's Best Phone Number

Toll-free·Calls Customer Service·Most popular Humana number

How do I talk to a live human at Humana?

A:Keep pressing 0

Does Humana offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Wednesday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 1 minute and 6 seconds. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Humana Customer Phone Numbers

Medicare Enrollment

Toll-free · Mon-Fri 8am-8pm EST · Keep pressing 0 · For the medical plan, press 1. For the dental plan, press 2. For the vision plan, press 3.

Employer Insurance

Toll-free · Mon-Fri 7am-7pm CST · At prompts say member, pharmacy, prescription benefits; give invalid ID. · How can we help you today?

Federal Employee Dental Customer Service

Toll-free · Mon-Fri 9am-7pm EST · Call this number for Federal Employee Dental questions · Whenever you are ready, just describe why you are calling today.

Dental Preventative Plus Customer Service

Toll-free · 24 hours, 7 days · For Dental Preventative Plus · Press 1 for dental. Press 2 for vision.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Humana phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0
Here is how our research team describes the way the Humana phone system greets you: For the medical plan, press 1. For the dental plan, press 2. For the vision plan, press 3.
Below are some clips we've found from Humana's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask your reason for calling (instead of a menu)

"You've reached the Humana Dental and Vision and enrollment and information center.
Calls may be recorded for quality assurance.
What would you like to do? You can say shop for a new plan, change an existing plan, or hit something else."
Excerpt from a call with Humana
Thursday, June 20, 2024 9:36 PM

They may ask you to say or enter information

"You've reached the Humana Dental and Vision and enrollment and information center.
Calls may be recorded for quality assurance. What would you like to do?
You can say shop for a new plan, change an existing plan, or it's something else."
Excerpt from a call with Humana
Friday, June 7, 2024 7:58 PM

The first phone menu

"You've reached the Humana Dental and Vision enrollment and Information Center. Calls may be recorded for quality assurance. What would you like to do? You can say shop for a new plan, change an existing plan, or it's something else.
What would you like to do? Say shop for a new plan or press one, change an existing plan or press two.
Or if something else or press three."
Excerpt from a call with Humana
Monday, May 13, 2024 8:44 PM

What are the hours and when should I call?

Humana operates the call center for this 877-877-1051 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,222 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Humana phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Humana staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Humana is Wednesday. The most busy day to call is Tuesday, which averages 45% more phone calls by comparison. Again, this is based on a sample of 1,222 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday, which is 3198% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call Humana

In summation, the best day to call Humana is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Humana number, but it is also the day with the shortest hold times.

Calling this Humana Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jun 27, 2024

I've been searching around to see if I can find a better supplemental dental insurance so I decided to call companies that offer dental insurance. On my list was Humana, and I found this number to talk to them about dental benefits. I figured that talking to someone in person would help me quickly sort through what options are available to me and save me time in the long run. 

While I could use online searches to narrow down options, I prefer to talk to someone because I can explain my special circumstances and exactly what you need. Even if I ended up on hold it would make my time worth it. Given Humana provides a lot of insurance products to a wide variety of people, I went into the phone call expecting to get stuck on hold for a long time. It was a pleasant surprise that I didn't end up stuck on hold. 

When I called, I was greeted by an agent that said, "You have reached the Humana Dental enrollment and information center. Calls may be recorded for quality assurance. What would you like to do? You can say shop for a new plan, change an existing plan, or something else." I said, new plan, but it didn't hear me so it repeated the options and asked me to press 1. After I pressed one it had no problems and immediately said, "Please say the state where you live in."

After replying Ohio and listening to the system confirm it, I was told to, "Please hold for the next available licensed agent." Before I even had the chance to wait, I was immediately transferred to a live agent. While the service was quick, the agent did have a very thick accent. We managed to work our way through the discussion, but it would have been easier if they were easier to understand. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Humana

If you have time to do a bit of reading before you call Humana, we recommend you read over some of our problem-specific articles.

What is the Humana Prescription Drug Plan?

The Humana Prescription Drug Plan is a comprehensive and affordable prescription drug coverage provided by Humana. It is designed to help individuals and families manage their medication costs. The plan offers a wide range of prescription drugs at discounted rates, allowing members to access their necessary medications without the financial burden often associated with healthcare. Members have the flexibility to choose between different coverage options, including various cost-sharing structures and preferred pharmacy networks. The plan covers both brand-name and generic medications, ensuring that individuals can receive the most suitable and cost-effective treatment options. Humana's Prescription Drug Plan strives to offer peace of mind and quality care, ensuring that members can afford and access the medications they need to maintain their health and well-being.

What are the different healthcare plans offered by Humana?

Humana offers a range of healthcare plans to meet the diverse needs of individuals and families. These plans include Medicare Advantage, which provides comprehensive coverage for seniors and individuals with disabilities, with options for prescription drug coverage. Additionally, Humana offers individual and family health insurance plans, both on and off the Affordable Care Act marketplace, which cover essential healthcare services. Medicaid plans are also available, providing low-income individuals and families with necessary healthcare services. Humana also offers employer group health plans, including HMO, PPO, and POS options, catering to different preferences and budget requirements. Dental, vision, and wellness programs are also available as standalone or add-on options to supplement any Humana plan. With this variety, Humana aims to ensure that individuals and families can find a healthcare plan that suits their specific needs and preferences.

What is the coverage for prescription medications with Humana insurance?

With Humana insurance, prescription medication coverage typically depends on the specific plan you have selected. Humana offers several different plans, each with various levels of coverage for prescription medications. Some plans have a formulary, which is a list of covered medications, while others may have tiered copayments or coinsurance. To determine the prescription medication coverage for your specific plan, it is best to refer to the plan's benefits summary or contact Humana directly. They can provide you with detailed information regarding medication coverage, including copays, out-of-pocket costs, and any restrictions or preferred pharmacies. Humana strives to ensure that their members have access to affordable and comprehensive prescription drug coverage to meet their healthcare needs.

Top Humana customer service problems

Click the link above to get answers to just about any Humana customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Humana, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 1m 39s , Jul 9, 2024 6:10 PM
: "undefined"
- From a call lasting 1m 39s , Jul 9, 2024 4:11 PM
: "undefined"
- From a call lasting 1m 39s , Jul 8, 2024 7:13 PM
Billing inquiry for medical supplies: "I have a bill here for two hundred and seventy dollars for colostomy bags, and I was trying to see if I could pay that with my flex card."
- From a call lasting 8m 6s , Jul 8, 2024 6:36 PM
Requesting to speak with representative: "I need to talk to a customer representative."
- From a call lasting 4m 35s , Jul 8, 2024 6:23 PM
Inquiring about old insurance plan: "I wanted to speak with somebody at Humana to find out details about an old insurance plan I used to have."
- From a call lasting 15m 51s , Jul 3, 2024 8:04 PM
Verification of information: "Providing and verifying personal information with the representative."
- From a call lasting 4m 34s , Jul 1, 2024 9:47 PM
Assistance with appeal process: "What I need information on the phone help director is requesting the appeal number because they submitted in a appeal on my father's behalf."
- From a call lasting 14m 9s , Jun 26, 2024 8:16 PM
Address change request: "I wanna get my address changed because I haven't received your mail lately."
- From a call lasting 3m 51s , Jun 20, 2024 9:36 PM
General inquiry: "I have some questions about my coverage."
- From a call lasting 3m 16s , Jun 14, 2024 11:34 PM

More Humana Customer Service Contacts

There are of course other ways to contact Humana customer service besides the phone. Below we list the best ones, by medium.

Humana Customer Service on X (formerly Twitter)

Humana, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Humana Customer Help Desk / Web Support

humana.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Humana customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Humana's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Humana agent. This phone number is Humana's best phone number because 22,632 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-877-1051 include Account Access, Make a Claim, Check on a Claim, Update Account Info, Coverage Question and other customer service issues. The Humana call center that you call into has employees from San Antonio, TX / Nicaragua and is open Mon-Fri 8am-8pm ET according to customers. In total, Humana has 5 phone numbers. It's not always clear what is the best way to talk to Humana representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Humana. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Humana. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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