Delta Airlines Customer Service

Phone Number & Contact Info

Delta Airlines's Best Phone Number

800-221-1212
Toll-free·Calls Customer Service·Most popular Delta Airlines number
Q:

How do I talk to a live human at Delta Airlines?

A:Keep pressing 0 OR tell the voice prompt "Give me options" and then press 0
Q:

Does Delta Airlines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes and 16 seconds. The longest hold times are on Saturday, and the shortest are on Tuesday. How is this calculated?

Delta Airlines Customer Phone Numbers

Reservations

800-241-4141
Toll-free · 24 hours, 7 days · Keep pressing 0 OR tell the voice prompt "Give me options" and then press 0 · To get you to the right place, what can I help you with today?

SkyMiles

800-323-2323
Toll-free · 24 hours, 7 days · For SkyMiles account support · If you are not traveling within the next 72 hours, contact us via online, via the Delta app, or at a later date. Otherwise, to get you to the right place, what can I help you with today?

Medallion Status

800-325-3999
Toll-free · 24 hours, 7 days · If you hold Medallion Status, enter your Medallion Number at the prompt. The higher your status, the faster they pick up. Pressing 0 when you have status will get you to the end of the queue. · If you are not traveling within the next 72 hours, contact us via online, via the Delta app, or at a later date. Otherwise, to get you to the right place, what can I help you with today?

Lost Baggage

800-325-8224
Toll-free · Mon-Sun 6am-12am EST · Lost Baggage claim number: Press 0 at prompts, use call back option, wait for call · If you are not traveling within the next 72 hours, contact us via online, via the Delta app, or at a later date. Otherwise, to get you to the right place, what can I help you with today?

Refund Status

800-847-0578
Toll-free · Mon-Fri 8am-7pm EST · Keep pressing 0 · If you are not traveling within the next 72 hours, contact us via online, via the Delta app, or at a later date. Otherwise, to get you to the right place, what can I help you with today?

Corporate Customer Care

800-455-2720
Toll-free · 24 hours, 7 days · Keep pressing 0 OR tell the voice prompt "Give me options" and then press 0 · We are not available by phone at this time. To provide feedback, a complaint, or refunds for a trip you have already taken, contact us at delta.com/help.

Cargo Department

800-352-2746
Toll-free · 24 hours, 7 days · For help with Delta Cargo questions · Cargo Sales & Customer Service - For existing bookings, press 1. For new bookings, press 2.

Elite Member Customer Service

800-325-1551
Toll-free · 24 hours, 7 days · Follow prompts. · Say or enter your Sky Highs Member number. If you don't have it, say "I don't have it." If you are not a member, say "Not a member."

Customer Service

888-750-3284
Toll-free · 24 hours, 7 days · Press 1 or 2 depending on need for Delta.com help · If you are not traveling within the next 72 hours, contact us via online, via the Delta app, or at a later date. Otherwise, to get you to the right place, what can I help you with today?

Baggage Center

800-352-2737
Toll-free · Mon-Sun 6am-12:30 am EST · Direct to a human · For existing bookings, press 1. For new bookings, press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Delta Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0 OR tell the voice prompt "Give me options" and then press 0
Here is how our research team describes the way the Delta Airlines phone system greets you: If you are not traveling within the next 72 hours, contact us via online, via the Delta app, or at a later date. Otherwise, to get you to the right place, what can I help you with today?
Below are some clips we've found from Delta Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thank you for calling Delta Airlines. We are experiencing high call volume at this time. And as a result, you may long waits. If you are not traveling in the next seventy two hours, please manage your trip via delta dot com or the Fly Delta app or contact us at a later date. To get you to the right"
Excerpt from a call with Delta Airlines
Tuesday, January 30, 2024 1:35 AM

They may ask you to enter information with the dial pad

"Hi. Thank you for calling Delta Airlines. To get you to the right place to find your reservation, please say enter your SkyMiles number."
Excerpt from a call with Delta Airlines
Sunday, January 7, 2024 9:15 PM

They may ask you to say or enter information

"Hi. Thank you for calling Delta Air Lines. To get you to the right place To get you to the right place, please choose from the following options. Press one to plan a trip. Press two to change your reservation. Press three for refunds. Press four for baggage, or press five for other.
Which would you like to do?
You can say check the balance of my ecredit, check the status of my refund, or request a new refund."
Excerpt from a call with Delta Airlines
Tuesday, May 21, 2024 3:00 PM

The first phone menu

"Hi. Thank you for calling Delta Airlines. To get you to the right place, what can I help you with today? Sorry. I didn't get what you said. You can say things like plan a trip, change my reservation, or upgrade the seat on my flight. Sorry. I'm having trouble understanding you.
To get you to the right place, please choose from the following options. Press one to plan a trip.
Press two to change your reservation.
Press three for refunds.
Press four for baggage, or press five for other."
Excerpt from a call with Delta Airlines
Sunday, May 5, 2024 6:07 PM

What are the hours and when should I call?

Delta Airlines operates the call center for this 800-221-1212 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 2,166 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Delta Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Delta Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Delta Airlines is Sunday. The most busy day to call is Monday, which averages 33% more phone calls by comparison. Again, this is based on a sample of 2,166 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Saturday, which is 5119% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Mon
Tue
Shortest
Wed
Thu
Fri
Sat
Longest

The best time to call Delta Airlines

In summation, the best day to call Delta Airlines is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Delta Airlines staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Calling this Delta Airlines Customer Number

Jeff Whelpley is the editor / author responsible for this content.
May 23, 2024

Delta Airlines is a major international airline. With over 5,400 flights per day, it isn't surprising that Delta gets a lot of calls to its customer service departments.

Why Do People Call Delta Customer Support?

People call Delta customer support for a range of reasons, including:

  • Booking, making changes to or canceling flight reservations
  • Flight rebooking
  • Website technical support
  • Baggage claim issues, including lost and damaged baggage queries
  • Looking for lost property
  • Questions about flight policies, such as the cost of checked baggage
  • Making arrangements for people with special needs, children traveling alone, or traveling with pets
  • Questions about SkyMiles, Delta's frequent-flyer program
  • Complaints about service from Delta employees
  • Questions about flight times, schedules and delays
  • Billing issues

Best Practices for Calling Delta Customer Service

Here are some tips for having a successful customer service call with Delta:

  • Delta has several divisions, each with its own customer service number. Check the Delta website to ensure that you have the right number for your concern.
  • Ensure that you have information relevant to your situation handy. This might include a calendar, preferred travel dates and times, your ticket confirmation number, SkyMiles number, credit card billing statements, baggage claim numbers or any correspondence between you and Delta regarding your situation.
  • Keep pen and paper at the ready so that you can take notes during your call.

How do Consumers Feel About Calling Delta Customer Service?

Many customers are happy with Delta's customer service and report satisfaction with the way that its phone-based agents handle questions and concerns. Still, there are other customers who have had negative experiences with Delta customer support.

One particular concern that arises is when Delta codeshares flight's with other airlines. This means that a person books a ticket with Delta but the flight is operated by another airline. In these cases, problems and issues with the flight itself can be difficult to sort out.

Some customers also complain about a lack of follow-through on Delta's part: A gate agent or customer service representative may claim that compensation is on its way and then it never seems to arrive. Some customers have to make repeated contacts to deal with the situation, or may even have to involve third-party advocates to get a resolution.

What Kind of Issues can Delta Customer Service Representative Resolve?

A Delta telephone customer service representative can resolve many issues, including the sale of tickets, canceling and changing tickets, rebooking customers, investigating billing issues, assisting with special needs and flight requests, and escalating inquiries as appropriate.

What Can't Be Resolved With a Call to Delta Customer Service?

Delta customer service cannot address lost and found issues if your item was lost outside a plane or gate. In such cases, you would need to contact the airport or, if the item was lost in security, the TSA to file or follow-up on a claim.

Customer support also can't assist when a passenger does not have appropriate identification to fly: Issues around passports and government-issued IDs should be resolved before arriving at the airport.

What Should You Do If You Have an Unsuccessful Call with Delta?

Sometimes, customer service calls don't go the way you want them to. If you hang up the phone with Delta customer service and feel as though you didn't get anything resolved, don't fret. There are other ways to address your issue.

  • The first thing that you should do is review the notes you took during your call. This information can be helpful when you get back in touch with Delta. If you don't have any notes, jot down what you remember from your encounter with a Delta customer support representative.
  • Next, call Delta back. Politely explain your concern to the next representative and note what happened on your first call. The next person you speak to may have more time on the job or better training and might be able to help you.
  • If contacting by Delta seems to not be working, try getting in touch some other way. Delta allows you to email customer service directly from its website. You can also send Delta a message through its Twitter account. The advantage to both these options is that you'll have a transcript of your communication, which is often useful if you have to escalate your case to management or a third party.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Delta Airlines

If you have time to do a bit of reading before you call Delta Airlines, we recommend you read over some of our problem-specific articles.

What are the options for inflight entertainment on Delta Airlines?

Delta Airlines offers a wide range of inflight entertainment options to ensure an enjoyable journey. Passengers can choose from a selection of complimentary offerings available on seatback screens, including the latest movies, popular TV shows, and a variety of interactive games. For an enhanced experience, Delta Studio allows travelers to stream movies, TV shows, and music directly to their personal devices using the Fly Delta app. Additionally, Wi-Fi access enables passengers to stay connected, browse the internet, and even stream their favorite shows from Netflix or Hulu. Moreover, Delta's partnership with Amazon enables Prime members to enjoy Prime Video content during their flight. With these diverse options, Delta Airlines caters to every traveler's entertainment preferences, making their time in the air as enjoyable as possible.

How Do I Request Wheelchair Access for My Delta Airlines Flight?

Learn how to quickly request wheelchair access for your upcoming Delta Airlines flight.

How Do I Book a Flight with Delta Airlines?

To book a flight with Delta Airlines, you must go to their website and enter in the details of your trip into the empty fields. You will then be navigated to a page with a list of flight options to pick from. Choose a flight that best suits your needs and click next. You will reach a checkout page where you will enter your first and last name, credit card information, and an e-mail address.

Top Delta Airlines customer service problems

Click the link above to get answers to just about any Delta Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Delta Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with phone settings: "How am I gonna get it back to where they can hear me when they answer?"
- From a call lasting 31m 13s , May 23, 2024 2:38 PM
Purpose unclear: ""
- From a call lasting 39s , May 20, 2024 3:49 PM
Inquiring about SkyMiles balance: "I just would like to know, like, how many miles do I have there?"
- From a call lasting 34m 21s , May 18, 2024 9:42 PM
Unsure of purpose: ""
- From a call lasting 1m 12s , May 18, 2024 5:51 PM
Making reservations: "I would like to make reservations for a flight."
- From a call lasting 1m 9s , May 18, 2024 12:24 PM
Change departure city: "I was actually calling to see if I could change the first leg of the reservation."
- From a call lasting 24m 10s , May 16, 2024 4:27 PM
Check flight status: "Check flight status for May 16th to San Juan, Puerto Rico."
- From a call lasting 9m 40s , May 16, 2024 2:32 PM
Travel to Mexico: "I wanna go to Mexico."
- From a call lasting 3m 39s , May 16, 2024 4:48 AM
Change flight dates: "I wanna change the flight dates."
- From a call lasting 3m 2s , May 16, 2024 2:06 AM
Seeking flight information: "I need details about my upcoming flight."
- From a call lasting 2m 45s , May 15, 2024 5:41 PM

More Delta Airlines Customer Service Contacts

There are of course other ways to contact Delta Airlines customer service besides the phone. Below we list the best ones, by medium.

Delta Airlines Customer Service Live Chat

delta.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Delta Airlines provides this option.

Delta Airlines Customer Email Addresses

ContactUs.Delta@delta.com - Customer Service
Customer service email address
DLCargo@delta.com - Cargo Department
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Delta Airlines will reply our your email.

Delta Airlines Customer Service on X (formerly Twitter)

@Delta - Customer Service
Delta Airlines Twitter Page.
Delta Airlines, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Delta Airlines Customer Service on Facebook / Messenger

Some customer service teams, like that of Delta Airlines, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Delta Airlines Customer Help Desk / Web Support

delta.com - Reservations
Online help for booking reservations
delta.com - Customer Service
Customer service contact page
As a last, sometimes only, resort- Delta Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Delta Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Delta Airlines agent. This phone number is Delta Airlines's best phone number because 174,930 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-221-1212 include Change Booking, Cancelled Flight, Flight Inquiry, Special Request, Baggage Problem and other customer service issues. The Delta Airlines call center that you call into has employees from Minnesota, Georgia, Ohio, Utah, Florida, Texas and is open 24 hours, 7 days according to customers. In total, Delta Airlines has 11 phone numbers. It's not always clear what is the best way to talk to Delta Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Delta Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Delta Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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