How Do I Request Wheelchair Access for My Delta Airlines Flight?

Introduction

Do you or a family member need wheelchair assistance for an upcoming Delta Airlines flight? Whether you need help boarding the aircraft or navigating the airport, Delta offers accessibility services for passengers with mobility needs, including wheelchair assistance. You can request assistance through My Trips, preferably at least 48 hours before your scheduled departure, or use the Accessible Service Request form if your flight is more than seven days away. You may also need to complete the Mobility Device Handling Form so Delta staff can better assist you. Continue reading for instructions on requesting wheelchair assistance for your flight.

Find Your Trip

The first step to requesting wheelchair assistance for your Delta flight is to visit the Find Your Trip page. Simply fill out the required fields and click Search to find your reservation.

Go to Special Service Requests

Next, select Wheelchair under Special Service Requests. If you're bringing your own device, consider measuring it first to make sure it will fit in the aircraft's cargo hold. Measure its height and width, and contact Delta if it exceeds the maximum dimensions. Delta may be able to help you find another flight with an aircraft that can accommodate your mobility device.

Is your flight more than 7 days away? Proceed to the next step.

Complete the Accessibility Service Request Form

To request wheelchair assistance in advance, use Delta's Accessibility Service Request Form and complete the required fields. Go to Special Request Details to request wheelchair assistance. Passengers can request assistance upon arrival at the airport and when boarding the aircraft. If you're bringing your own wheelchair, let Delta know whether it's battery-powered or manual. You should also complete the Mobility Device Handling Form and attach it to your wheelchair before your flight or during check in.

Fill Out the Mobility Device Handling Form

You can complete the Mobility Device Handling Form before departure or during check-in. Include any disassembly and reassembly instructions to help prevent damage to your equipment. If you're traveling with a non-battery-powered wheelchair, you may be able to store it on board, depending on the available space and its size.

To avoid delays or issues, specify the type of wheelchair assistance you need, especially if you have a connecting flight. If you have difficulty going up or down stairs, let Delta know as well. It's also best to arrive early, especially if you're traveling with a battery-powered wheelchair. Delta recommends providing at least 48 hours' notice when traveling with certain battery-powered mobility devices to allow enough time for the necessary arrangements.

Lithium-ion batteries are generally permitted, while other battery types, including dry-cell and wet-cell batteries, may require special handling.

Conclusion

Were you able to request wheelchair assistance from Delta? It's best to request assistance at least 48 hours before your trip to help avoid delays or disruptions. Simply use the Special Service Requests section on the Find Your Trip page or the Accessibility Service Request Form if you wish to make arrangements further in advance. Make sure to specify the type of wheelchair assistance you need, whether it's help boarding the aircraft, getting around the airport, or navigating a connecting flight. Are you still having trouble requesting wheelchair assistance for your upcoming Delta flight? Contact Customer Support today.