Ashley Furniture Customer Service

Ways to contact Ashley Furniture and solve common issues

Use Ashley Furniture's Phone Number

Ashley Furniture's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Ashley Furniture

Contacting Ashley Furniture customer support

Below you can compare and contrast the 4 ways to contact Ashley Furniture by looking at which ones are the fastest and which ones other customers recommend the most for solving Ashley Furniture customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Ashley Furniture across the following channels: Phone, Web, Chat.

Phone number / contactWaitVotes
Customer Service
3 mins229
Houston Region Customer Service
2 mins213
Online Help at
Customer Service
< 38 hrs237
Live Chat at
Customer Service
12 mins150

Ashley Furniture: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Ashley Furniture.
Do you offer assembly services for furniture?
Yes, we offer assembly services for furniture. At Ashley Furniture, we understand that the process of assembling furniture can often be time-consuming and complex for our customers. Therefore, we provide professional assembly services to make your experience more convenient. Our skilled team of technicians is trained in efficiently assembling all types of furniture, ensuring a hassle-free experience for you. Whether you purchase a bedroom set, dining table, or sectional sofa, our assembly services are available to help you set up your new furniture quickly and correctly. With our commitment to customer satisfaction, we strive to provide a comprehensive solution, making your furniture-buying experience seamless from start to finish.
Are there any special promotions or discounts available?
Yes, Ashley Furniture offers special promotions and discounts on a regular basis. Customers can find ongoing sales and limited-time offers on various furniture pieces and home decor items. These promotions may include discounts on specific products, bundle deals, or percentage-based markdowns. Additionally, Ashley Furniture often runs seasonal sales and clearance events, allowing customers to save even more on their purchases. Customers can take advantage of these special promotions both in-store and online by visiting the Ashley Furniture website or subscribing to their newsletter to receive exclusive discounts and updates on upcoming sales. With these promotions, customers can enjoy affordable prices and quality furniture for their homes.
Where can I find Ashley Furniture stores near me?
To find Ashley Furniture stores near you, there are a few convenient options available. First, you can visit our official website and navigate to the "Store Locator" page. This page allows you to enter your zip code or city and state to find the closest Ashley Furniture stores in your area. Additionally, you can reach out to our customer support team via phone or email, providing your location details, and they will be more than happy to assist you in finding the nearest store. Another alternative is to use popular mapping software or mobile applications, such as Google Maps or Apple Maps, and simply search for "Ashley Furniture stores" followed by your location. With this range of resources, locating the nearest Ashley Furniture store to you is quick and hassle-free.
What is the return policy for Ashley Furniture products?
At Ashley Furniture, we understand that sometimes a product may not meet your expectations. Therefore, we provide a hassle-free return policy to ensure your satisfaction. If you're unsatisfied with your purchase, you can return it within 30 days from the date of delivery. The item must be in its original condition and packaging. Please note that a 15% restocking fee may apply. Additionally, for online purchases, return shipping fees may be deducted from the refund amount. To initiate a return, simply contact our customer service team, who will guide you through the process. For more detailed information on our return policy, please visit our website or contact us directly. We strive to make your shopping experience with Ashley Furniture pleasant and convenient.
Can I track my furniture delivery status?
Yes, you can track your furniture delivery status with Ashley Furniture. Once your order is processed, you will receive a tracking number via email or text message. Using this tracking number, you can easily monitor the progress of your delivery online. Simply visit the Ashley Furniture website and go to the order tracking section. Enter your tracking number, and you will be provided with real-time updates on the current location and estimated delivery time of your furniture. This convenient tracking system allows you to stay informed and plan accordingly for the arrival of your new furniture. Rest assured that Ashley Furniture prioritizes customer satisfaction by providing a seamless delivery tracking experience.
What is the warranty period for Ashley Furniture products?
The warranty period for Ashley Furniture products varies depending on the specific item purchased. However, most products are covered under a limited warranty for one year from the date of purchase. This warranty is applicable to manufacturing defects in materials and workmanship under normal household use. It entitles customers to repairs or replacements of the defective parts or products at Ashley Furniture's discretion. Customers are required to provide proof of purchase when making a warranty claim. It is important to note that the warranty does not cover normal wear and tear, misuse, accidents, or damages resulting from improper handling or maintenance. Extended warranty options may be available for certain products, offering additional coverage beyond the standard one-year period.
Can I order Ashley Furniture online?
Yes, customers can conveniently order Ashley Furniture online. With our user-friendly website, you can browse our vast selection of furniture from the comfort of your own home. Simply visit our online store, explore our extensive range of high-quality products, and add your desired items to the cart. You can view detailed product information, images, and customer reviews to make an informed decision. From classic to contemporary styles, we offer a wide variety of furniture options to suit different tastes and budgets. Once you have selected your items, proceed to the checkout and enter your shipping information. Rest assured that your purchases will be securely delivered to your doorstep. Experience the convenience of online shopping with Ashley Furniture today.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Ashley Furniture customer support problem.

Recent reasons customers contacted Ashley Furniture:

Need to have old mattress taken away when new mattress is delivered. The feature was di...
I have an issue and need to check if I apparently have a credit card with you all. I ha...
We lost the parts that attach the headboard and footboard to the frame. The bed is the...
Assalam o alaikum *Hope you are doing well. Im Faiza from Pakistan. I have received an...
I purchased furniture from your Miramar store on *-**-**. Most items were delivered...
Where do I send my payments. I would like to pay my card off.
We bought a sectional couch from Ashley’s about * years ago. The right side recliner ha...
Buenas tardes necesito hablar con alguien q me d* soluci*n a mi problema compr* una cam...
Was wondering if Amy is working to day she was helping me the other fay
On *-**-** I purchased rocker recliner Ashley Signature chair from Furnish It in Beaumo...
Hi, been trying to call Ashley furniture main number and the Towncenter location in Jac...
I have a couch that not working properly!!
I need to change delivery date
Ned help in canceling an order. We purchased a love seat and what we thought was a reg...
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Does GetHuman work with Ashley Furniture?

GetHuman does not work with Ashley Furniture's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Ashley Furniture at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Ashley Furniture's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Ashley Furniture at a Glance

Ashley Furniture has 1 chat option
Ashley Furniture has no customer email
Ashley Furniture has 1 help forum
Ashley Furniture has no twitter handle
Ashley Furniture has no facebook page
Contact information overview

Answered on this page:

What payment options are accepted for online purchases?
Do you offer financing options for furniture purchases?
What types of furniture does Ashley Furniture offer?
Solutions to common issues

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