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Fandango Customer Service

Phone Number & Contact Info

Fandango's Best Phone Number

800-326-3264
Toll-free·Calls Customer Service·Most popular Fandango number
Q:

How do I talk to a live human at Fandango?

A:For automated inquiries only
Q:

Does Fandango offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 13 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

Fandango Customer Phone Numbers

Theater Support

866-857-5192
Toll-free · 24 hours, 7 days · Press 4 and wait on the line for a representative. · This line is for employees only. Please hold for the next available representative.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Fandango phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For automated inquiries only
Here is how our research team describes the way the Fandango phone system greets you: Current promotions, visit website. Confirm purchase, press 1. Exchange or refunds, press 2. Check balance of gift card, press 3. For all other inquiries, press 4.
Below are some clips we've found from Fandango's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Fandango's customer support line. We appreciate your call. For quality and training purposes, this call may be monitored or recorded. If you are calling for a current promotion for Fandango rewards such as Applebee's or Doctor Pepper, please visit w w w dot activate rewards dot com slash contact. For further assistance. Thank you. If you are calling to confirm or verify a purchase made on Fandango, please press one now. If you are calling to inquire to confirm a purchase made with your Fandango account, please press one now."
Excerpt from a call with Fandango
Tuesday, February 13, 2024 12:38 AM

The first phone menu

"Thank you for calling Fandango's customer support line. We appreciate your call. For quality and training purposes, this call may be monitored or recorded If you are calling for a current promotion for Fandango rewards as Applebee's or Doctor Pepper, please visit w w w dot activate rewards dot com slash contact.
For further assistance. Thank you. If you are calling to confirm or verify a purchase made on Fandango, please press one now.
If you are calling to inquire about exchanging or refunding tickets you have already purchased, please press two now."
Excerpt from a call with Fandango
Sunday, April 21, 2024 9:15 PM

After you press 2

"To learn how to check the balance of a gift card, plea if you are calling before the Movies posted Showtime, please press one now.
If you are calling after the movies posted Showtime, please press two now."
Excerpt from a call with Fandango
Saturday, March 9, 2024 7:38 PM

What are the hours and when should I call?

Fandango operates the call center for this 800-326-3264 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 225 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fandango phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fandango staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Fandango is Monday. The most busy day to call is Friday, which averages 77% more phone calls by comparison. Again, this is based on a sample of 225 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Busiest
Sat

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Fandango

In summation, the best day to call Fandango is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Fandango staffs the call center well on Monday.

Calling this Fandango Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Apr 9, 2024

Calling this number can be helpful, although it seems that Fandango wants to use its number more to push people toward its website as opposed to offering help over the phone. When I called this number, I was presented with several options, including checking how to check my Fandango balance, getting assistance with an account and requesting a refund from Fandango.

I opted to request information on checking my balance, and the system told me that I could check my account balance by logging on to Fandango's website and entering in my information. At this point, I could either do exactly as was suggested, or I could remain on the line and wait for the next available representative if I had further questions.

I chose to stay on the line and got connected to a representative in less than a minute. She thanked me for calling Fandango and asked how she could assist me. I asked her how I could use Fandango to find movie times in my area. She told me that I could go on Fandango's website and enter my zip code where I wanted to go to the theater. From there, the site would suggest a theater in or near the zip code I had chosen and provide me with movies and times for the next few days. Once I confirmed I could do that, she asked me if I had any more questions for her. I told her I did not, and she thanked me for my time calling Fandango and wished me a pleasant evening.

Overall, I thought this was a good experience. I got the information I needed and was able to get help rather quickly. I didn't have to wait for unnecessary menus or anything; all I had to do was stay on the line and I'd get connected. Based on this interaction, I'd use this number if I needed help.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Fandango

If you have time to do a bit of reading before you call Fandango, we recommend you read over some of our problem-specific articles.

Is there a convenience fee for purchasing tickets on Fandango?

Yes, there is a convenience fee for purchasing tickets on Fandango. This fee is added to the ticket price and covers the cost of providing the online ticketing service. The convenience fee varies depending on factors such as the location of the theater and the number of tickets purchased. However, Fandango occasionally offers promotional deals and discounts that may waive or reduce the convenience fee. It is important to note that the convenience fee is separate from any other fees, such as those imposed by the theater or any additional charges for premium formats or special screenings. Overall, the convenience fee ensures a seamless and convenient ticketing experience for Fandango users.

Can I purchase tickets in advance on Fandango?

Yes, you can purchase tickets in advance on Fandango. Fandango offers the convenience of advance ticketing for movies in over 27,000 theaters nationwide. Simply visit our website or download our mobile app to browse showtimes, select your preferred movie and theater, and purchase tickets ahead of time. With advance ticketing on Fandango, you can secure your seats for popular films, avoid long lines at the theater, and ensure a smooth moviegoing experience. Additionally, Fandango provides a range of features like seat selection, ticket rescheduling, and mobile ticketing for added convenience. So go ahead, plan your movie night in advance and reserve your tickets hassle-free with Fandango.

What payment methods does Fandango accept?

Fandango accepts various payment methods for ticket purchases. You can conveniently pay using major credit cards such as Visa, MasterCard, Discover, and American Express. Along with these options, Fandango also accepts payment via Fandango gift cards, which can be purchased through their website or authorized retailers. Additionally, customers can use PayPal to complete their transactions, providing a secure online payment method. Fandango's commitment to diverse payment options allows for flexibility and convenience to ensure a hassle-free movie ticket purchasing experience. Please note that specific payment methods may vary depending on the platform or device used, so it is recommended to check the available payment options at the time of purchase.

Top Fandango customer service problems

Click the link above to get answers to just about any Fandango customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fandango, and their purpose. Are any of these similar to the reason you are trying to call?
Military discount application issue: "I'm trying to buy purchase tickets through you guys for an IMAX where I live, but it won't let me put my husband's military discount in."
- From a call lasting 11m 14s , May 15, 2024 11:34 PM
Difficulty ordering tickets: "We're trying to purchase tickets at the theater near us but keep getting errors on the Fandango website."
- From a call lasting 8m 21s , Apr 10, 2024 8:44 PM
Ticket refund request: "Hi. I bought tickets for today instead of tomorrow and I'd like a refund to purchase for tomorrow instead."
- From a call lasting 7m 48s , Apr 6, 2024 10:01 PM
Ticket retrieval issue: "I purchased tickets but don't know how to pull them up through Fandango."
- From a call lasting 4m 6s , Apr 3, 2024 8:01 PM
Ticket purchased for wrong theater: "I bought some tickets for a movie, but I bought them for the wrong theater."
- From a call lasting 3m 13s , Mar 9, 2024 7:38 PM
Ticket date change: "I bought a ticket for Wednesday but want to change it to Thursday."
- From a call lasting 7m 9s , Feb 13, 2024 12:38 AM
Multiple charges for tickets: "I was charged three times for tickets I purchased and even after using them, I still need a refund."
- From a call lasting 5m 3s , Jan 16, 2024 6:02 PM
Refund or voucher request: "I was wondering if there's anything that could be done for, like, just, like, if I could get a free voucher for my movie tickets that I bought because I bought two of them."
- From a call lasting 5m 44s , Jan 3, 2024 8:58 PM

More Fandango Customer Service Contacts

There are of course other ways to contact Fandango customer service besides the phone. Below we list the best ones, by medium.

Fandango Customer Help Desk / Web Support

support.fandango.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Fandango customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Fandango's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fandango agent. This phone number is Fandango's best phone number because 39,468 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-326-3264 include Change Tickets, Exchange Tickets, Refund a Charge, Payment Problem, Gift Card or Promo Code and other customer service issues. The Fandango call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Fandango has 2 phone numbers. It's not always clear what is the best way to talk to Fandango representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Fandango. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fandango. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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