A:For automated inquiries only.Our free phone can also navigate phone menus to get a live human at Fandango for you.
Q:
Does Fandango offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Saturday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 43 seconds.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 4 and wait on the line for a representative. · This line is for employees only. Please hold for the next available representative. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Fandango below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Fandango phone number to document the phone system.
Here is how our research team describes the way the Fandango phone system greets you: Current promotions, visit website. Confirm purchase, press 1. Exchange or refunds, press 2. Check balance of gift card, press 3. For all other inquiries, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For automated inquiries only
Below are some clips we've found from Fandango's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Fandango's customer support line.
We appreciate your call. For quality and training purposes, this call may be monitored or recorded.
If you are calling for a current promotion for Fandango rewards such as Applebee's or Doctor Pepper, please visit w w w dot activate rewards dot com slash contact.
For further assistance. Thank you. If you are calling to confirm or verify a purchase made on Fandango, please press one now.
If you are calling to inquire to confirm a purchase made with your Fandango account, please press one now."
Excerpt from a call with Fandango
Tuesday, February 13, 2024 12:38 AM
The first phone menu
"Thank you for calling Fandango's customer support line.
We appreciate your call. For quality and training purposes, this call may be monitored or recorded.
If you are calling for a promotion for Fendango rewards such as Applebee's or Doctor Pepper, please visit w w w dot activate rewards dot com slash contact.
For further assistance. Thank you. If you are calling to confirm or verify verify a purchase made on Fandango, please press one now.
If you are calling to inquire about exchanging or refunding tickets you have already purchased, please press two now."
Excerpt from a call with Fandango
Saturday, November 23, 2024 11:29 PM
After you press 2
"To learn how to check the balance of a gift card, please press three now.
For all other inquiries, plea if you are calling before the movies posted Showtime, please press one now."
Excerpt from a call with Fandango
Saturday, June 15, 2024 10:15 PM
What are the hours and when should I call?
Fandango operates the call center for this 800-326-3264 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 646 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Fandango call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fandango phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fandango staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Fandango is Monday.The most busy day to call is Saturday, which averages 81% more phone calls by comparison.Again, this is based on a sample of 646 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday, which is 3365% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Fandango is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Fandango staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Calling this number can be helpful, although it seems that Fandango wants to use its number more to push people toward its website as opposed to offering help over the phone. When I called this number, I was presented with several options, including checking how to check my Fandango balance, getting assistance with an account and requesting a refund from Fandango.
I opted to request information on checking my balance, and the system told me that I could check my account balance by logging on to Fandango's website and entering in my information. At this point, I could either do exactly as was suggested, or I could remain on the line and wait for the next available representative if I had further questions.
I chose to stay on the line and got connected to a representative in less than a minute. She thanked me for calling Fandango and asked how she could assist me. I asked her how I could use Fandango to find movie times in my area. She told me that I could go on Fandango's website and enter my zip code where I wanted to go to the theater. From there, the site would suggest a theater in or near the zip code I had chosen and provide me with movies and times for the next few days. Once I confirmed I could do that, she asked me if I had any more questions for her. I told her I did not, and she thanked me for my time calling Fandango and wished me a pleasant evening.
Overall, I thought this was a good experience. I got the information I needed and was able to get help rather quickly. I didn't have to wait for unnecessary menus or anything; all I had to do was stay on the line and I'd get connected. Based on this interaction, I'd use this number if I needed help.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Fandango
If you have time to do a bit of reading before you call Fandango, we recommend you read over some of our problem-specific articles.
Yes, there is a convenience fee for purchasing tickets on Fandango. This fee is added to the ticket price and covers the cost of providing the online ticketing service. The convenience fee varies depending on factors such as the location of the theater and the number of tickets purchased. However, Fandango occasionally offers promotional deals and discounts that may waive or reduce the convenience fee. It is important to note that the convenience fee is separate from any other fees, such as those imposed by the theater or any additional charges for premium formats or special screenings. Overall, the convenience fee ensures a seamless and convenient ticketing experience for Fandango users.
Yes, you can purchase tickets in advance on Fandango. Fandango offers the convenience of advance ticketing for movies in over 27,000 theaters nationwide. Simply visit our website or download our mobile app to browse showtimes, select your preferred movie and theater, and purchase tickets ahead of time. With advance ticketing on Fandango, you can secure your seats for popular films, avoid long lines at the theater, and ensure a smooth moviegoing experience. Additionally, Fandango provides a range of features like seat selection, ticket rescheduling, and mobile ticketing for added convenience. So go ahead, plan your movie night in advance and reserve your tickets hassle-free with Fandango.
Fandango accepts various payment methods for ticket purchases. You can conveniently pay using major credit cards such as Visa, MasterCard, Discover, and American Express. Along with these options, Fandango also accepts payment via Fandango gift cards, which can be purchased through their website or authorized retailers. Additionally, customers can use PayPal to complete their transactions, providing a secure online payment method. Fandango's commitment to diverse payment options allows for flexibility and convenience to ensure a hassle-free movie ticket purchasing experience. Please note that specific payment methods may vary depending on the platform or device used, so it is recommended to check the available payment options at the time of purchase.
Click the link above to get answers to just about any Fandango customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Fandango, and their purpose. Are any of these similar to the reason you are trying to call?
Theater booking issue: "I'm calling because the theater I booked tickets for was closed."
- From a call lasting 17m 53s , Dec 3, 2024 9:10 PM
Inquiry about refund: "What am I supposed to do? You're gonna give me a refund or what?"
- From a call lasting 13m 58s , Dec 3, 2024 8:55 PM
Ticket issue and account: "I never received the ticket or any it would be a virtual ticket."
- From a call lasting 13m 36s , Dec 3, 2024 3:01 PM
Information about why customers call Fandango is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Fandango customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Fandango's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fandango agent. This phone number is Fandango's best phone number because 39,468 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-326-3264 include Exchange Tickets, Refund a Charge, Payment Problem, Change Tickets, Gift Card or Promo Code and other customer service issues. The Fandango call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Fandango has 2 phone numbers. It's not always clear what is the best way to talk to Fandango representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Fandango. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fandango. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
