Fandango Customer FAQ

To cancel tickets purchased on Fandango, you typically need to go to your order history on the Fandango website or app. Look for the specific order you want to cancel and follow the prompts to cancel your tickets. Keep in mind that cancellation policies can vary by theater and the time of the show, so be sure to check the details related to your purchase.

To request a refund for a subscription you canceled before the end date but were still charged, you should follow the refund process outlined in your account settings on Fandango or via the payment confirmation email you received. This process typically involves verifying your cancellation and the charge. Make sure to provide any necessary details to expedite the process.

We're sorry to hear that your confirmation email is blank. This sounds like a technical issue. Usually, the confirmation email should include all ticket details. Please check your junk or spam folders to see if the correct email is there. If it's not, we recommend that you also confirm if you entered the correct email address while booking your tickets. If you did and you're still not seeing the confirmation, it might be best to wait for a little while as sometimes there can be delays in receiving the email. If the issue persists, you can use the "Contact Us" link on this page to get in touch with customer service for further help.