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Moneygram Customer Service

Phone Number & Contact Info

Moneygram's Best Phone Number

800-666-3947
Toll-free·Calls Customer Service·Most popular Moneygram number
Q:

How do I talk to a live human at Moneygram?

A:Say "English" at the first menu. Then say "Main Menu." Next, you must say one of the options given.
Q:

Does Moneygram offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes and 9 seconds. The longest hold times are on Sunday, and the shortest are on Wednesday. How is this calculated?

Moneygram Customer Phone Numbers

Fraud Detection

800-926-9400
Toll-free · 24 hours, 7 days · Press 1 then 1 then 2 then 1 then 2 · Check status, request a refund, amend a transaction. Say "status" for more options. Say "main menu" for more options.

Fraud Detection

800-922-7146
Toll-free · 24 hours, 7 days · Press 0 · Check status, request a refund, amend a transaction. Say "status" for more options. Say "main menu" for more options.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Moneygram phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "English" at the first menu. Then say "Main Menu." Next, you must say one of the options given.
Here is how our research team describes the way the Moneygram phone system greets you: Check status, request a refund, amend a transaction. Say "status" for more options. Say "main menu" for more options.
Below are some clips we've found from Moneygram's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling MoneyGram International. For English, say English. Did you know that you can save time and now check the status request a refund, or amend the transaction on MoneyGram's website? Visit our self-service portal at w w w dot money gram dot com slash help center to quickly track, edit, or cancel your transaction online. You can also chat with a representative on the web or with an RF. To check the status, request a refund, or amend a transaction, say status. For more options, say main menu. If you know the reference number, say yes. Otherwise, say no. For best results, we require the transaction's reference number. Please contact the sender to get that information. If there is anything else I can help you with, say help. Otherwise, say no. Thanks. Please hold while I transfer you to a representative. This call may be recorded quality training or everyday business purposes or is required by law. And may be processed in a country other than your own. If you do not consent to having your call recorded, please visit a MoneyGram agent location for assistance or complete the contact form located on our website. Your feedback is very important to us. At the end of your call today, we would like to ask you a few questions about your experience. This should take no more than two minutes of your time. If you would like participate in the survey once your call is complete, press one. To skip the survey, press two."
Excerpt from a call with Moneygram
Wednesday, January 3, 2024 3:59 PM

They may ask you to enter information with the dial pad

"Thank you for calling MoneyGram International. Did you know that you can save time and now check the status request a refund, or amend the transaction on MoneyGram's website? Visit our self-service portal at w w w dot MoneyGram dot com slash help center to quickly track, edit, or cancel your transaction online. You can also chat with a representative on the web or with an RF. To check the status, request a refund, or amend a transaction, say status. For more options, say main menu. If you know the reference number, press one.
Otherwise, press two.
Please enter the eight digit reference number followed by the pound or hash key."
Excerpt from a call with Moneygram
Monday, February 19, 2024 6:19 PM

They may ask you to say or enter information

"Thank you for calling MoneyGram International. We are currently experiencing higher than normal call volume. Please utilize our chat or contact us options on the web or within the MoneyGram app to receive faster service. To check the status, request a refund, or amend a transaction, say status. For more options, say main menu. If you know the reference number, say yes.
Otherwise, say no.
Please say or enter your eight digit reference number."
Excerpt from a call with Moneygram
Friday, May 17, 2024 11:34 AM

The first phone menu

"Thank you for calling MoneyGram International. We are currently experiencing higher than normal call volume. Please utilize our chat or contact us options on the web or within the MoneyGram app to receive faster service. To check the status, request a refund, or amend a transaction, I'm sorry.
I had difficulty understanding. To check the status, request a refund, or amend a transaction, say status or press one.
For more options, say main menu or press two."
Excerpt from a call with Moneygram
Monday, May 13, 2024 5:52 PM

After you press 1

"If you have already sent a transaction you believe is fraudulent, press one.
If you suspect fraud and you have not yet sent the transaction, press two."
Excerpt from a call with Moneygram
Friday, March 15, 2024 11:25 AM

After you press 2

"To send a transaction, press one.
To receive a transaction, press two.
To find an agent location or check fees and exchange rates, press three.
For money orders, press four."
Excerpt from a call with Moneygram
Thursday, May 2, 2024 5:09 AM

After you press 3

"Please enter a number.
For money orders, say month to find a MoneyGram location, press one.
For fees and exchange rates, press two."
Excerpt from a call with Moneygram
Wednesday, February 28, 2024 8:56 PM

After you press 5

"To hear this information again, say if you have already sent a transaction you believe is fraudulent, press one.
If you suspect fraud and you have not yet sent the transaction, press two."
Excerpt from a call with Moneygram
Wednesday, April 10, 2024 2:43 PM

What are the hours and when should I call?

Moneygram operates the call center for this 800-666-3947 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 2,301 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Moneygram phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Moneygram staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Moneygram is Sunday. The most busy day to call is Monday, which averages 151% more phone calls by comparison. Again, this is based on a sample of 2,301 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Sunday, which is 755% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Tue
Wed
Shortest
Thu
Fri
Sat

The best time to call Moneygram

In summation, the best day to call Moneygram is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Moneygram staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Calling this Moneygram Customer Number

Christian Allen is the editor / author responsible for this content.
May 22, 2024

Calling MoneyGram is a rather convoluted experience, as the system is set up to allow you to send a money order over the phone without having to visit a MoneyGram location. However, this isn't a good thing, because the system takes you through several detailed steps and can lead you to a representative who has no idea how to help you.

When I called, I was asked the reason I was calling and said send, as I wanted to find out the cost of a money order. Upon saying send, I was given a long speech asking me to make sure that I knew the person I was sending the money to and making sure I did not fall for any scams. I was then asked the country I would send to and said United States. I was next asked the state and said Florida, and asked to provide the amount I wanted to send.

Not wanting to risk losing a large amount of money if something went wrong, I said that I wanted to send $1.00. The system then took me to a representative and told me that by continuing, I was consenting to having my call recorded. If I did not want the call recorded, I could visit a MoneyGram agent in person.

That would have been more productive, because I didn't get an answer out of the representative. I said I was not ready to send a money order yet, but I wanted to know how much a money order from MoneyGram would cost. She said that she would look that up, then came back and said she could not provide that information and I'd need to call a different number.

Maybe this number works for transactions, but it wasn't effective for getting information. I would not use it in the future.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Moneygram

If you have time to do a bit of reading before you call Moneygram, we recommend you read over some of our problem-specific articles.

Can I cancel a Moneygram transfer?

Yes, you can cancel a Moneygram transfer, but it depends on the status of the transaction. If the money has not yet been picked up by the receiver, you can cancel the transfer by contacting Moneygram customer service or visiting a Moneygram agent location with your identification and transaction details. However, if the funds have already been collected, it is not possible to cancel the transfer. In such cases, it is recommended to contact Moneygram customer service to explore alternative solutions. It is important to act promptly if you need to cancel a transfer to increase the chances of successfully stopping the transaction.

Is it possible to request a refund for a Moneygram transfer?

Yes, it is possible to request a refund for a Moneygram transfer. If you have made a mistake or no longer wish to proceed with the transfer, you can contact Moneygram's customer service within 30 minutes of sending the money to explore the possibility of a refund. However, it is important to note that the availability of a refund depends on various factors such as country regulations, local laws, and the recipient's ability to retrieve the funds. Additionally, fees or charges applied during the original transaction may not be refunded. Moneygram recommends contacting their customer service for immediate assistance in such situations. It is always advisable to double-check the recipient's details before sending money to avoid complications and facilitate a smoother refund process.

How Do You Track a Transfer with Moneygram?

MoneyGram allows clients to securely transfer and accept money transfers. If you need to track a transfer with MoneyGram, follow these simple steps.

Top Moneygram customer service problems

Click the link above to get answers to just about any Moneygram customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Moneygram, and their purpose. Are any of these similar to the reason you are trying to call?
Issue sending money online: "I want to send money to my sister in Nairobi, but the system is asking for her bank account details which she doesn't have as she's just visiting."
- From a call lasting 11m 31s , May 22, 2024 6:35 AM
Money transfer inquiry: "Transfer money from Pakistan."
- From a call lasting 17m 20s , May 19, 2024 6:03 PM
Assistance with canceled transaction: "I sent money to Turkey yesterday, but the receiver is unable to receive it and the transaction is canceled."
- From a call lasting 29m 9s , May 17, 2024 11:34 AM
Change email address: "I would like to change my email address on the app, but I can't figure out how to do so."
- From a call lasting 12m 42s , May 16, 2024 6:07 PM
Check status of money orders: "I sent these money orders a long time ago and they said they never received them, I'd like to check if they have been deposited or cashed."
- From a call lasting 4m 56s , May 13, 2024 5:45 PM
Language barrier: "Sir, can you call connect it to audio language?"
- From a call lasting 5m 41s , May 8, 2024 8:45 AM
Correcting recipient name: "I made a transaction with the wrong first name, need to change it to Tiffany for the recipient."
- From a call lasting 16m 49s , Apr 20, 2024 2:16 PM
Language preference update: "Urdu language, please."
- From a call lasting 9m 54s , Apr 17, 2024 12:26 PM
Language assistance needed: "You help I'm from Bangladesh. I'm speaking from Bangladesh. You help Bangla?"
- From a call lasting 29m 28s , Apr 15, 2024 4:38 PM
Language assistance request: "I'm from Bangladesh. I'm I'm I'm speaking for Bangla."
- From a call lasting 35m 41s , Apr 15, 2024 3:49 PM

More Moneygram Customer Service Contacts

There are of course other ways to contact Moneygram customer service besides the phone. Below we list the best ones, by medium.

Moneygram Customer Help Desk / Web Support

moneygram.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Moneygram customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Moneygram's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Moneygram agent. This phone number is Moneygram's best phone number because 62,820 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-666-3947 include Missing Transfer, Trouble Receiving a Payment, Trouble Sending a Payment, Refund a Charge, Cancel Transfer and other customer service issues. The Moneygram call center that you call into has employees from Colorado and is open 24 hours, 7 days according to customers. In total, Moneygram has 3 phone numbers. It's not always clear what is the best way to talk to Moneygram representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Moneygram. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Moneygram. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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