Square Customer FAQ

Top Answers & How-to Guides

What is Square's Phone Number?

The question we are asked most often is about how to talk to Square customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Link My Square Account to My Debit Card?

For Square, linking debit cards to accounts has become one of its most valuable features. Linking your card allows you to pay with...

How Do I Get a Customer Code from Square?

Square is a company that helps businesses to run and grow by providing them with tools that process the transactions and make running...
Ask any question you have about Square customer service, get an answer now.

Recent Square Customer Questions

Turing to log into my account but it's requesting a 4 digit code

The 4-digit code is a security measure Square uses to verify your identity. If you can't remember it, you can follow these steps to reset it: 1. If you're logged in, go to Square's 'Account & Settings'. 2. Choose 'Personal Information'. 3. Under 'Security', click 'Change 4-Digit Code'. 4. Enter your new code twice and click 'Confirm'. Remember, it's very important to keep your 4-digit code safe and confidential. It's also important to remember it, as you'll need it for various purposes such as contacting Square's Customer Service or confirming your identity when making certain changes to your account.
Asked May 12, 2024 4:21 PM

Need to change verification phone number

To change your verification phone number with Square, you'll need to access the Account & Settings section on your Square Dashboard. Once there: 1. Select Personal Information. 2. Under Phone, select Edit. 3. Enter your new phone number and select Save. Please ensure that your new number is one you can easily access, as it will be used for verification purposes, such as login approvals and account changes.
Asked Apr 14, 2024 1:32 AM

unable to manually enter customer credit card numbers

If you're unable to manually enter customer credit card numbers using Square, it could be because you haven't enabled this feature. To enable card-not-present transactions, navigate to the Square app on your device, tap on the three horizontal lines (also known as the hamburger icon), then tap Settings. Scroll to the Payment Option section and switch on the Manual Card Entry option. Remember that manually entered transactions are prone to higher transaction costs due to an increased risk of fraud. Always endeavor to use the card reader whenever possible. If the issue persists despite correctly enabling this feature, it identifies a technical problem that might need further assistance.
Asked Apr 10, 2024 9:35 PM

I need to Change the number linked to my account

Sure thing, you can change your linked phone number with Square directly through the Square Dashboard. After logging in, click on "Account & Settings" under your account profile. Select "Personal Information" and then "Phone Numbers." Here you can add a new number by clicking on "Add Phone Number," or edit an existing one. Be sure to save any changes you make. If your new number is also associated with another Square account, you may need to resolve this before updating your number successfully. Please note, Square might send you a verification code to confirm this change for security reasons.
Asked Apr 3, 2024 9:03 PM

My account can not be accessed and I did not receive any email instructions

We're sorry to hear you're having trouble accessing your Square account. Here are a few steps to consider: 1. Check your spam or junk mail folder for the email from Square. 2. Make sure you're checking the email account associated with your Square account. 3. Ensure you've entered the correct email address associated with your Square account. If you've done all of these and still haven't received the email, you might need to try resetting your password again. If your account continues to be inaccessible after these steps, there might be a different issue that's best addressed by Square's account services team.
Asked Mar 31, 2024 5:02 PM

Help me with my Square customer service issue

Account Setup

How Do I Link My Square Account to My Debit Card?

For Square, linking debit cards to accounts has become one of its most valuable features. Linking your card allows you to pay with...

How Do I Get a Customer Code from Square?

Square is a company that helps businesses to run and grow by providing them with tools that process the transactions and make running...

Transaction Management

How Do I Find a Specific Transaction on Square?

Square is an app that allows you to accept credit or debit cards on your Apple device. If you want to track a specific transaction,...

Fraud and Refunds

How Do I Report Fraud or Get a Refund from Square?

There are many scams taking place online currently where fraudsters will stop at nothing to get your personal or account information....

Bank Deposits

Why Are My Square Funds Not Deposited to My Bank Account?

As a customer or user your Squareup funds are not deposited into your bank account because it's either not linked or not verified....

Password Management

How Do I Reset My Square Password?

If you forgot your Square password, you can reset it in a few simple steps. You may reset your password online or on the app. If you...

Account Access Recovery

How Do I Recover Account Access to My Square Account?

If you cannot access your Square account it can put a halt to your business operations.read these helpful tips to discover how to recover...

Account Deactivation

What Do I Do If My Square Account Was Deactivated?

So, what are you supposed to do if you wake up one day and find that dreaded email notification from the company notifying you that...

Payment Issues

What Do If I'm Having Trouble Receiving a Payment on Square?

The reasons you may face trouble receiving payments on the Square app are many and varied. These helpful tips will assist you in finding...

What Do I Do If My Square Payment Failed?

Failed payments on Square can be very frustrating. Fortunately, it is possible to identify the cause of your problem fast and get a...

Charge Dispute

How Do I Dispute a Charge with Square?

Here are some helpful tips that you need to follow to dispute a charge with Square.

Device Compatibility

Can I use Square with multiple devices?

Yes, you can use Square with multiple devices. Square offers seamless integration across various devices, allowing you to access and...

Funding Time

How long does it take to receive funds in my bank account after a sale?

After making a sale, the time it takes for funds to reach your bank account can vary depending on several factors. Typically, Square...

International Payments

Can I accept international payments with Square?

Yes, Square allows businesses to accept international payments. By using the Square Point of Sale app and the Square Reader, you can...

Fees and Features

What are the fees associated with using Square?

Using Square comes with various fees depending on the type of transaction. For in-person payments, the fee is 2.6% + 10ยข per transaction....

Does Square offer a card reader for chip cards?

Yes, Square does offer a card reader for chip cards. Square offers the Square Chip Card Reader, a compact and portable device that...

Can I integrate Square with my existing POS system?

Yes, Square can be integrated with your existing POS (Point of Sale) system. Square offers a variety of solutions to help businesses...
FAQ Table of Contents

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