How Do I Report Fraud or Get a Refund from Square?

Introduction

If you have been targeted with phishing attempts that seem to come from the Square platform then you should learn how to report fraud to Square. If you made a purchase through Square but find out that inappropriate charges were made to it, or if the items you ordered were not what was received, then you not only need to learn how to report the fraud, but also how to get a refund. And if you are a Square seller with a Square debit card and find inappropriate charges on it, there is a different set of procedures to follow.

What You'll Need

Square will never ask you to provide your password, username, social security number, card details, or bank account details by email, text, or call. If you receive an email, text, or call that purports to be from Square asking for any of these things, do not respond in any way. Contact Square immediately and report the incident.Do not click on any links or open any attachments in any suspicious email or text that seems to be from Square.Some merchants place a temporary hold on your checking account for a larger sum than your purchase, particularly car rental companies and gas stations. Make sure that this is not the case before disputing a charge on your Square debit card.

To report a suspicious email to Square, forward the email to their fraudulent email department at spoof@squareup.com.

To get a refund, skip to step 3.
To get a refund for an inappropriate charge on your Square debit card, skip to step 5.

To report a suspicious call or text, you will need to call a customer service representative.

Square customer service center

If you did not receive the goods you purchased from a Square seller, or if you were overcharged, then the first thing to do is contact the seller and try to work it out with them.

Most of the time, the issue will prove to be a mistake rather than a matter of deliberate fraud, and contacting the seller is the quickest way to work things out.

If you cannot work things out with the seller, or if the seller does not respond to you in a timely fashion, contact your bank and file a chargeback dispute.

Square processes payments and provides other business services, but it has no way to process payment dfisputes. If you want a refund then your bank provides the only option for you to pursue. Follow your bank's instructions for handling the chargeback dispute.
Do not proceed with subsequent steps.

Contact the seller, if possible, and try to resolve the dispute with them before involving Square.

Go to the Square home page.

Square home page

Click on the Sign In link in the upper right corner of the screen to sign into your Square account.

Go to Banking.

Click on the Balances option.

Find the charge that you want to dispute.

Click on the three horizontal dots icon.

Click on Dispute Payment.

Answer all of the questions about the charge you are disputing.

Click the Submit button.

Conclusion

If you need additional help, call a Square customer service agent to get it. They are available 24 hours a day, 7 days a week.