PayPal Business Support Center

Phone Number & Getting a Rep

PayPal Business Support Center number

402-935-2050
Calls Business Support Center·See main phone number & contact info
Q:

How do I talk to a human at this PayPal number?

A:If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to PayPal Business Support Center?

A:The average hold time is 14 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All PayPal customer service contact information

This is the #2 most popular PayPal phone number out of 4. Click above to go back to the main customer service number and other contact information, including PayPal email addresses, twitter handles, and live chat options.

More PayPal Customer Phone Numbers

Customer Service

888-221-1161
Main phone number · Toll-free · 24 hours 7 days · If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info. · What are the last 4 digits of your Social Security number?

Paypal Reader Warranty & Returns Customer Service

877-569-1136
Toll-free · 24 hours, 7 days · If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info. · What are the last 4 digits of your Social Security number?

Merchant Services

855-456-1330
Toll-free · 24 hours, 7 days · If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info. · For the Merchant Sales division: To get support with an existing account, press 1. To inquire about a new account, press 2.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this PayPal phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info.
Here is how our research team describes the way the PayPal phone system greets you: What are the last 4 digits of your Social Security number?

What are the hours and when should I call?

PayPal operates the call center for this 402-935-2050 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 88,110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PayPal phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PayPal staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call PayPal is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 88,110 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call PayPal is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PayPal staffs the call center well on Thursday.

Calling this PayPal Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 11, 2023

This is PayPal's customer support number that is set up primarily for users calling from outside the United States or for businesses dealing with payment disputes. However, non-business users (and U.S. residents) can call this number and still be connected to PayPal’s customer support team. PayPal customer service representatives are available on this line every day from 6 a.m. to 6 p.m. Pacific Time. 

When I called, the automated system immediately recognized my phone number and associated it with my existing PayPal account. I was asked to verify my account by entering the last four digits of my Social Security number. While this may feel like a jarring request to some, I felt secure entering these digits, given that it wasn’t asking for my entire SSN.

This line does not initially provide an automated menu. Instead, it operates via voice prompts that ask you to describe the reason for your call. However, by waiting on the line you can access an automated menu that gives the options of receiving help with a specific transaction, account features and settings, or PayPal products and services.

I was calling to remove a credit card that had been previously associated with my PayPal account but is no longer active. I navigated through the automated system, selecting the appropriate options. The system eventually informed me that I’d need to speak with a representative to accomplish my goal.

I waited on hold for just under 3 minutes before being connected with a representative. He immediately asked again for the last four digits of my SSN to verify my identity. With that accomplished, he asked a few questions about the card I wanted to remove from my account and then completed that task relatively quickly. From the time I first dialed the number, it took me just under 10 minutes to accomplish my objective. 

The PayPal rep I spoke with was friendly and efficient. Although he didn’t specifically ask me for a callback number, based on the system’s recognition of my account and phone number, it’s likely a callback feature exists for calls that get disconnected.

Based on my experience, I would feel comfortable calling this PayPal number again for customer support. The fact that the automation software immediately recognized my phone number and associated it with my account seemed like a sign that PayPal’s processes are set up efficiently. Although I didn’t love the voice prompt aspect of the system, once I was able to access the automated menu and make selections, my experience was relatively smooth. 

If you are seeking assistance outside of the customer service center’s hours of operation, PayPal’s website and app provide additional customer support options. In fact, the rep I spoke with indicated that my task could have been accomplished just as easily via PayPal’s online or app interfaces.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
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