PayPal Merchant Services

Phone Number & Getting a Rep

PayPal Merchant Services number

855-456-1330
Toll-free·Calls Merchant Services·See main phone number & contact info
Q:

How do I talk to a human at this PayPal number?

A:If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to PayPal Merchant Services?

A:The average hold time is 89 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.

All PayPal customer service contact information

This is the #4 most popular PayPal phone number out of 4. Click above to go back to the main customer service number and other contact information, including PayPal email addresses, twitter handles, and live chat options.

More PayPal Customer Phone Numbers

Customer Service

888-221-1161
Main phone number · Toll-free · 24 hours 7 days · If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info. · What are the last 4 digits of your Social Security number?

Business Support Center

402-935-2050
24 hours, 7 days · If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info. · What are the last 4 digits of your Social Security number?

Paypal Reader Warranty & Returns Customer Service

877-569-1136
Toll-free · 24 hours, 7 days · If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info. · What are the last 4 digits of your Social Security number?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this PayPal phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: If asked for a one-time passcode, say "I don't have one", then press 0 through the next 4-5 questions/requests to verify account. You will reach a live agent, who will then ask you to verify account info.
Here is how our research team describes the way the PayPal phone system greets you: For the Merchant Sales division: To get support with an existing account, press 1. To inquire about a new account, press 2.
Below are some clips we've found from PayPal's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling PayPal's merchant sales division for the US and Canada. This call may be recorded for training purposes. Please listen closely as our menu has changed. In order to connect you to the correct department and reduce potential call transfers, please select from one of the following two options. To be connected with one of our merchant sales specialists.
If you are in need of support on an existing account, would like to create a PayPal account for personal use, have questions about a recent purchase, or are inquiring about using PayPal on eBay or Craigslist, please press one to be connected to customer support The merchant sales division is unable to assist with these inquiries.
If you are an organization new to PayPal or are looking to add a new merchant solution to your current business account, please press two."
Excerpt from a call with PayPal
Wednesday, June 5, 2024 2:03 PM

What are the hours and when should I call?

PayPal operates the call center for this 855-456-1330 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 88,110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PayPal phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PayPal staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call PayPal is Monday. The most busy day to call is Friday. Again, this is based on a sample of 88,110 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call PayPal is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PayPal staffs the call center well on Monday.

Calling this PayPal Customer Number

I needed to talk to someone at PayPal because I was supposed to get a replacement card, but it never came. My card was set to expire in a month, and I wanted to ensure I had my replacement before that happened. According to my app, a new card had been sent at the beginning of the month, but it was nearing the end, and I still didn't have it. Since I do almost all banking online, this concerned me, and I wanted to ensure that I had my debit card before the old one expired. 

When I called, someone said, "Thanks for calling PayPal. The number you're calling from matches our records." After I confirmed the last four of my Social, it told me my current balance and asked how it could help me. I said that I needed help with my bank card. It then told me, "Sorry, I didn't get that. What can I help you with?" I repeated, "Talk about my bank card." Then it finally transferred me to a person. Unfortunately, that turned out to make the situation worse. 

The person I got had a thick accent. I explained the situation, and they said they would cancel the card and get a new one sent out to me. I assumed that they meant canceling the card that was sent in the mail. The agent's accent was thick, but it seemed to make sense. Until he told me that the card was canceled and I wouldn't be able to use it until the replacement was sent in the mail. 

I was shocked. Why would they cancel my current card? I just wanted a replacement for it. The agent apologized for the situation but said there was no way to undo it at this point. I explained that I had to change all the numbers on my accounts and could not access the funds in my account. I just wanted a new, updated card with a new expiration date. Now, I was in worse shape than I had started. 

At this point, I wanted a supervisor, and I had to push for it, as the agent told me it wouldn't change anything. The supervisor also had an accent and told me there wasn't any way to fix the situation. He said they would send me a new card in one to two weeks. I wanted to know if that card could be expedited since, clearly, this was a gross mistake on their part. He was insistent that his department had no control over the cards being issued, and that there was no one I could call who did have control. I ended up hanging up frustrated, and now there is nothing I can do but hope my card arrives soon. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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