PayPal Merchant Services Phone Number

What It's Like to Call PayPal Phone Number 855-456-1330

By Christian Allen

Dec 8, 2023

I needed to talk to someone at PayPal because I was supposed to get a replacement card, but it never came. My card was set to expire in a month, and I wanted to ensure I had my replacement before that happened. According to my app, a new card had been sent at the beginning of the month, but it was nearing the end, and I still didn't have it. Since I do almost all banking online, this concerned me, and I wanted to ensure that I had my debit card before the old one expired. 

When I called, someone said, "Thanks for calling PayPal. The number you're calling from matches our records." After I confirmed the last four of my Social, it told me my current balance and asked how it could help me. I said that I needed help with my bank card. It then told me, "Sorry, I didn't get that. What can I help you with?" I repeated, "Talk about my bank card." Then it finally transferred me to a person. Unfortunately, that turned out to make the situation worse. 

The person I got had a thick accent. I explained the situation, and they said they would cancel the card and get a new one sent out to me. I assumed that they meant canceling the card that was sent in the mail. The agent's accent was thick, but it seemed to make sense. Until he told me that the card was canceled and I wouldn't be able to use it until the replacement was sent in the mail. 

I was shocked. Why would they cancel my current card? I just wanted a replacement for it. The agent apologized for the situation but said there was no way to undo it at this point. I explained that I had to change all the numbers on my accounts and could not access the funds in my account. I just wanted a new, updated card with a new expiration date. Now, I was in worse shape than I had started. 

At this point, I wanted a supervisor, and I had to push for it, as the agent told me it wouldn't change anything. The supervisor also had an accent and told me there wasn't any way to fix the situation. He said they would send me a new card in one to two weeks. I wanted to know if that card could be expedited since, clearly, this was a gross mistake on their part. He was insistent that his department had no control over the cards being issued, and that there was no one I could call who did have control. I ended up hanging up frustrated, and now there is nothing I can do but hope my card arrives soon. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

PayPal's 855-456-1330 Merchant Services Number

This PayPal phone number is ranked #4 out of 4 because 528,660 PayPal customers tried our tools and information and gave us feedback after they called. The reason customers call 855-456-1330 is to reach the PayPal Merchant Services department for problems like Refund, Account Access, Dispute a Charge, Can't Login, Account Restricted. As far as we can tell, PayPal has call center locations in Arizona or Philippines or Ireland or India and you can call during their open hours 24 hours, 7 days. PayPal has 4 phone numbers and 8 different ways to get customer help. We've compiled information about 855-456-1330 and ways to call or contact PayPal with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling PayPal

Calling PayPal at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 855-456-1330. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when PayPal Merchant Services agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than PayPal Once on the phone with PayPal's Merchant Services department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting PayPal in General

While 855-456-1330 is PayPal's #4 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 888-221-1161 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach PayPal help by calling them, is that other customers give their customer support at this number a 80% score for their communication skills and a 69% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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