Xbox Customer FAQ

Top Answers & How-to Guides

What is Xbox's Phone Number?

The question we are asked most often is about how to talk to Xbox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover a Hacked Xbox Account?

If you believe your Xbox account was hacked, you can recover control of it with little effort. And you should do so as soon as possible...

How Do I Get a Refund from Xbox?

To request a refund for a digital product purchased from Xbox, sign in to your Microsoft account and go to the order history page....
Ask any question you have about Xbox customer service, get an answer now.

Recent Xbox Customer Questions

all my games disapeared from my account

We're sorry to hear that you're experiencing this issue. There could be several reasons why your games are not visible on your account. Check your Xbox console's storage to make sure your games are installed. They also might be tied to a different Xbox account; ensure you're logged into the right one. If you have purchased these games and they aren't showing up in your library, you might need to “Refresh” your games and apps. If your games were there as part of a subscription plan, like Xbox Game Pass, they might be gone because the subscription has expired or the game is no longer available on that service. If all else fails, please reach out to Xbox customer support for further assistance.
Asked Apr 23, 2024 12:46 PM

Trying to use family safety app and it's not working

We're sorry to hear you're having trouble with the Family Safety app on your Xbox. This may be due to various reasons such as a connection issue, software bug, or a mismatched setting in your Xbox. Ensure the Xbox and the Family Safety app are both updated to their most recent versions since this usually resolves many issues. Also, remember privacy and online safety settings can only be changed by a Microsoft account that has admin privileges. Lastly, make sure your Xbox is connected to the internet and restart the console which may fix potential glitches. If the issue persists, you might need to uninstall and reinstall the app.
Asked Apr 23, 2024 2:04 AM

Linking account to Bethesda.net

To link your Xbox account to Bethesda.net, follow these steps: 1. Launch Game Pass and start the game that's associated with Bethesda (like Fallout or The Elder Scrolls). 2. In the game's main menu, there's typically an option to Log In / Link Bethesda.net Account. 3. You will receive a code. Go to the website https://bethesda.net/link and input the code provided. 4. If you're not already logged into Bethesda.net, you will be prompted to do so. If you don’t have an account, you can create one. 5. After confirming, your Xbox account will be linked with your Bethesda.net account.
Asked Apr 22, 2024 6:29 AM

How Do I refund a subscription on xbox?

To refund a subscription on Xbox, you would typically navigate to your Microsoft account's Service & Subscriptions page and select the subscription you want to refund. Check if the subscription is eligible for a refund as it depends on Microsoft's refund policy and the length of time since the purchase. If you're eligible, there would be an option to request a refund which you should select and then follow the prompts that come up. However, do keep in mind that not all purchases are eligible for a refund and it's generally applicable within 14 days of purchase and if you have not started to use the product or service.
Asked Apr 20, 2024 9:11 PM

I bought a xbox series s and i forgot my password on xbox one to transfer game

If you've forgotten your password, you can reset it online. Visit accounts.microsoft.com and select "Sign in" and then "Forgot my password." Follow the instructions to reset your password. Once you've reset the password, use your new password to sign into your account on your Xbox Series S. Then you can transfer your games by using network transfer or an external hard drive. The games will redownload from cloud if you owned them digitally. Make sure both consoles are connected to the internet during this process.
Asked Apr 15, 2024 1:48 AM

Help me with my Xbox customer service issue

Network and Connectivity

How Do I Run a Network Connection Test on Xbox?

To test your network connection on Xbox, start your console and press the Xbox button on your controller. Select Settings from the...

Account Management

How Do I Recover a Hacked Xbox Account?

If you believe your Xbox account was hacked, you can recover control of it with little effort. And you should do so as soon as possible...

How Do I Get a Refund from Xbox?

To request a refund for a digital product purchased from Xbox, sign in to your Microsoft account and go to the order history page....

How Do I Recover My Old Xbox Account?

To recover a deleted Xbox account, gather the necessary information like the associated email address and credit card used for purchases....

Factory Reset and Settings

How Do I Factory Reset My Xbox?

Whether you are going to trade or sell your Xbox console, you need to make sure you don't leave any personal information stored on...

Shopping Events

How Do I Make an Order for the Xbox Cyber Monday Event?

You can make an order for the Xbox Cyber Monday event on their website. On the site, you can find plenty of discounts on consoles,...

How Do I Make an Order for the Xbox Black Friday Event?

There's a sense of urgency that comes with purchasing goods on promotion, mainly because the stocks might run out. That's why GetHuman...

How Do I Find Cyber Monday Deals for Xbox?

Customer service issues such as locating deals can take a toll on you. At GetHuman, we strive to enable a seamless customer experience...

How Do I Find Black Friday Deals for Xbox?

This article outlines how Xbox customers can find the best Xbox deals during the Black Friday sales. If you wish to purchase an Xbox...

How Do I Return an Item to Xbox from Their Cyber Monday Sale?

Cyber Monday is an event that happens on the first Monday after Thanksgiving and aims to promote online shopping. You can get Xbox...

How Do I Return an Item to Xbox from Their Black Friday Sale?

Xbox is a product that was designed by Microsoft and contained video games and other products like applications. You can get Xbox items...

Family Settings

Is There a Way to Change My Family Settings Passcode on Xbox?

The process of resetting passcodes in any gaming device can be a daunting task. That's why we develop simple guides like the one above...

How Do I Reset My Family Settings Passcode on Xbox?

Xbox allows you to reset your family settings passcode if you forget your password. The only conditions are that your Microsoft account...

Ban and Suspension

How Do I Appeal a Ban or Suspension on Xbox Live?

If you find yourself banned or suspended from Xbox Live, there are steps you can take to appeal the suspension. Start by investigating...

Report and Troubleshoot

How Do I Report a Problem on Xbox One?

To report a problem on your Xbox One console, you first need to identify the specific issue, whether it's related to a game, app, or...

How Do I Let Xbox One Know About an Issue with a Game or User?

Xbox One provides a platform for gamers to report unacceptable behaviors and technical issues. To report an issue with a game or user,...

How to Cancel an Xbox Live Gold Subscription on Xbox One?

To cancel your Xbox Live Gold subscription on Xbox One, log into your Xbox account and navigate to the "Settings" tab in the home screen....

How Do I Troubleshoot Slow Game or App Downloads on Xbox?

It may be difficult for you to connect to your network. Fortunately, it is possible to troubleshoot the problems and get back normal...


Can I use my Xbox controller on a PC?

Yes, you can use your Xbox controller on a PC. Microsoft has made it possible to connect and use Xbox wireless controllers on Windows...

Can I play Xbox games on my PC?

Yes, you can play Xbox games on your PC through Xbox Play Anywhere. Xbox Play Anywhere allows you to purchase a game once and play...

Subscription Services

What is Xbox Game Pass and how does it work?

Xbox Game Pass is a subscription-based service that offers players access to a vast library of over 100 high-quality games, including...

What is Xbox Live Gold and what are its benefits?

Xbox Live Gold is a premium online subscription service for Xbox consoles. With Xbox Live Gold, players gain access to various exclusive...
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