Xbox Customer FAQ

If your account remains locked after verifying multiple times, try the following steps: 1. Visit the Xbox account recovery page. 2. Ensure your security information (email and phone number) is up-to-date. 3. Follow any additional instructions provided. If the issue persists, there may be a temporary block or further issues that need support resolution. Check the details provided by Xbox for any specific steps or wait times they recommend before trying again.

If you've verified your account multiple times and it's still not working, you might need additional support. There is a link to the most up-to-date contact information right here on this page that you're viewing. They can assist with recovering your account.

To exit the troubleshooting and restart loop on your Xbox, try the following steps: 1. Power cycle your console by holding the power button for 10 seconds until it turns off, then unplug it for a few minutes. 2. Check your internet connection. 3. Perform an offline system update if necessary. 4. If the issue persists, you may need to reset your console. Go to System > Console info > Reset console, but choose "Keep my games & apps" to avoid losing data. If these steps don’t work, you might need additional support.

We're sorry to hear that you're experiencing this issue. There could be several reasons why your games are not visible on your account. Check your Xbox console's storage to make sure your games are installed. They also might be tied to a different Xbox account; ensure you're logged into the right one. If you have purchased these games and they aren't showing up in your library, you might need to “Refresh” your games and apps. If your games were there as part of a subscription plan, like Xbox Game Pass, they might be gone because the subscription has expired or the game is no longer available on that service. If all else fails, please reach out to Xbox customer support for further assistance.

We're sorry to hear you're having trouble with the Family Safety app on your Xbox. This may be due to various reasons such as a connection issue, software bug, or a mismatched setting in your Xbox. Ensure the Xbox and the Family Safety app are both updated to their most recent versions since this usually resolves many issues. Also, remember privacy and online safety settings can only be changed by a Microsoft account that has admin privileges. Lastly, make sure your Xbox is connected to the internet and restart the console which may fix potential glitches. If the issue persists, you might need to uninstall and reinstall the app.