Xbox Customer Service

Ways to contact Xbox and solve common issues

Use Xbox's Phone Number

Xbox's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Xbox

Contacting Xbox customer support

Below you can compare and contrast the 5 ways to contact Xbox by looking at which ones are the fastest and which ones other customers recommend the most for solving Xbox customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Xbox across the following channels: Phone, Chat, Web, Twitter.

Phone number / contactWaitVotes
Customer Service
38 mins592
Live Chat at
Customer Service
59 mins418
Online Help at
Customer Service
< 89 hrs1604
Technical Support
20 mins2048
Online Help at
Technical Support
< 20 hrs1917

Xbox: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Xbox.
What is Xbox Game Pass and how does it work?
Xbox Game Pass is a subscription-based service that offers players access to a vast library of over 100 high-quality games, including both Xbox One and backward compatible Xbox 360 titles. With Xbox Game Pass, you can download and play games instantly on your Xbox console or PC without having to purchase them individually. As long as you maintain an active subscription, you can enjoy unlimited gameplay of any title in the library. This allows players to discover new games and genres they may not have considered before. Additionally, Xbox Game Pass offers discounts on purchasing games in the library, as well as exclusive member-only deals. Its dynamic and ever-growing selection of games makes Xbox Game Pass an excellent choice for gamers looking for a diverse and cost-effective gaming experience.
Can I use my Xbox controller on a PC?
Yes, you can use your Xbox controller on a PC. Microsoft has made it possible to connect and use Xbox wireless controllers on Windows 10 PCs with the help of a wireless adapter. Alternatively, if your PC has built-in Bluetooth capabilities, you can connect an Xbox wireless controller by pairing it directly with your computer. For older versions of Windows, Xbox wireless controllers can be connected by using a micro-USB cable. Additionally, Xbox controllers are also compatible with PC games that support controller input. Simply plug in your controller or connect wirelessly, and you'll be able to enjoy your favorite PC games using an Xbox controller for a familiar and comfortable gaming experience.
There's more!
Click below to show 16 more questions, answers, and complete guides to common Xbox customer support problem.

Recent reasons customers contacted Xbox:

My card was attempted to be used on Xbox account that I did not approve
I can't update the password verification info phone numbers the ones that are there are...
False banning, and banning the wrong person. And and another ther thing… bring back ga...
I recently purchased an Xbox Microsoft gift card and cannot use it due to the pin numbe...
ive got a suspension for party issues when i did nothing
On my xbox *** I can't connect to Xbox live
My account is locked and I have tried everything! I need to speak to a human
I need to turn off the reoccurring billing for my son's xbox ***. He got the new Xbox f...
I don’t have any access to my account because my step father died and before he did he...
I need help getting access changing and fixing my Xbox account because I don’t have acc...
Trying to add my friend on Xbox and it says ,sorry we can’t save your changes right now...
I can't get on gta* I keeping getting error
Let me talk to a human damm
More customer issues

Help me with my issue

Does GetHuman work with Xbox?

GetHuman does not work with Xbox's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Xbox at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Xbox's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Xbox at a Glance

Xbox has 1 chat option
Xbox has no customer email
Xbox has 2 help forums
Xbox has 1 twitter handle
Xbox has no facebook page
Contact information overview

Answered on this page:

How to Cancel an Xbox Live Gold Subscription on Xbox One?
How Do I Restore My Xbox 360 to It's Original Factory Settings?
How Do I Find Cyber Monday Deals for Xbox?
How Do I Reset My Family Settings Passcode on Xbox?
How Do I Factory Reset My Xbox?
Is There a Way to Change My Family Settings Passcode on Xbox?
How Do I Report a Problem on Xbox One?
Solutions to common issues

Contacting Other Companies

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