Xbox Customer FAQ

You will receive an email notification to the address associated with your Xbox account when your ban is lifted. Additionally, you can check your account status by attempting to log in to Xbox Live. If your access is restored, you’ll be able to sign in without any issues.

To change the email linked to your Xbox account, go to the Microsoft account website and sign in with your current email. Under the "Your info" section, find "Account aliases." Here, you can add a new email address as an alias. After adding the new email, you can choose to make it your primary alias. Your old email will remain linked but can be set as secondary. Always ensure your new email is verified to avoid issues.

To sign into your Xbox while facing verification issues with an old email and phone number, you should attempt to recover your account using the Microsoft account recovery process. Visit the "Can't access your account?" page to begin the recovery process using an alternative method, like answering security questions or providing an alternate email. If you have access to one of your other Xbox consoles, logging in there might help. Ensure you have all relevant information about your old account to facilitate recovery.

If you purchased a DLC as a gift for a friend and they did not receive it, your friend can potentially still receive the DLC if it was incorrectly sent or not redeemed. However, for a refund, you should check the refund policy. The most up-to-date contact information is available right here on the page you are viewing.

If Game Pass is interfering with your ability to install a purchased disc, try the following steps: Ensure your Xbox console is set to offline mode to bypass any Game Pass restrictions. Alternatively, you can uninstall the Game Pass version of a game if it was previously installed. If the disc is still not working, check for any system updates or disc errors. Make sure the disc is clean and free from scratches.