How Do I Recover a Hacked Xbox Account?

If you have an Xbox account and think it's been hacked, it shouldn't be too difficult to recover control of it. You should act quickly, though, because the longer you wait, the greater the potential damage. This article will teach you what you need to do.

Try to Log In to Your Account

The first thing you need to do is try to log into your account. If you find that you can't, the hacker has probably changed your password. You need to change it back. Fortunately, that's pretty easy, even if you can't log in. Just follow these instructions:

1. Go to the Microsoft account recovery page.https://account.live.com/password/reset
2. Enter the email address or phone number associated with your Xbox account.
3. Click on the Next button.
4. Select a method of receiving your security code, either by email or phone.
5. Click on the Next button.
6. Enter the security code you receive under "Verify your identity."
7. Click on the Next button.
8. Enter a new password.
9. Re-enter it under "Re-enter password."

Manage Your Sign in Options

Go to your account screen. If possible, you should change the email address associated with your Xbox account, in case that was the way the hacker gained access to your account. Just enter a new address in the appropriate field.

Next, go to the Account Alias section. If the hacker added any new aliases to your account, click on Remove. Get rid of any aliases you don't use to give hackers fewer opportunities by clicking on "Change sign in preferences." Consider using a new alias yourself. The more things you change, the less likely the hacker can find a way back in.

Review Your Billing History

You also need to check if the hacker made any charges to your account. View your transactions by clicking on the Payment & Billing tab and choosing Order History. If you find a charge you didn't make, you will need to contact Xbox support for help. First, you must write down your Xbox console's hardware identification numbers. The serial number is printed on a sticker on the back or bottom of the console, depending on the model. You can find the console ID number by following these instructions:

1. Press the Xbox button on your console.
2. Select Profile & System.
3. Select Settings.
4. Select System.
5. Select Console Info. Your console ID will be the second item on the list.

Next, write down the dates of the purchases the hacker made, as well as the email address for the account on which they were made. After you have done this, it is time to contact Xbox support.

Contacting Xbox

If you need help from Xbox, you can get it from a customer service representative. You can find one on the Xbox help forum, by chat, or by phone.