How Do I Restore My Xbox 360 to It's Original Factory Settings?

This article discusses resetting your Xbox 360 to its original factory settings. A detailed set of instructions are provided for restoring the original network settings. A detailed set of instructions are also provided for reformatting the hard drive. Between these two procedures, the device will be reset to its original factory settings.

Dec 9, 2022

The Xbox 360 is one of the most popular game consoles around. If you are selling your Xbox 360, or giving it away as a gift, you might want to erase the data and settings and reformat it to the factory default settings so that the owner can set everything to his or her own liking. There are two stages to this process: resetting the network settings and reformatting the hard drive. Read on to learn how to do both.

Please note that, after you follow these procedures, you will be unable to recover your old settings.

Resetting the Network Settings

  1. Turn your Xbox 360 on and pick up the controller.
  2. Press the Guide button.
  3. Select Settings.
  4. Select System Settings.
  5. Select Network Settings.
  6. Select the network you are connected to.
  7. Select Test Xbox Live Connection. Your Xbox will start running the test. This may take a few minutes to complete.
  8. Select Configure Network.
  9. Select Additional Settings.
  10. Select Restore to Factory Defaults. Your Xbox 360's network will now be restored to its original factory settings.

Reformatting the Hard Drive

  1. Press the Guide button.
  2. Select Settings.
  3. Select System Settings.
  4. Select Console Settings.
  5. Select System Info.
  6. Find your console serial number on the screen. Write it down.
  7. Press the B button.
  8. Select Storage.
  9. Select Hard Drive.
  10. Press the Y button.
  11. Select Format. A message warning you that taking the next steps will erase all content stored on the device will be displayed.
  12. Select Yes.
  13. Select Enter Serial Number.
  14. Enter the serial number you recorded earlier.
  15. Press the Start button. The reformatting procedure will begin. After it finishes, your hard drive will be restored to its original condition.

If you need any help, contact Xbox's customer service. It has phone, chat, help desk, and email options.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Restore My Xbox 360 to It's Original Factory Settings?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Xbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Xbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Restore My Xbox 360 to It's Original Factory Settings? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated a year ago
Viewed 608,931 times
restore original Xbox settings
restore Xbox factory settings

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!