How Do I Get a Refund from Xbox?

In a nutshell: To request a refund for a digital product purchased from Xbox, sign in to your Microsoft account and go to the order history page. Select the item you want to return and provide a reason for the return. Review the details and submit the request. The refund process may take up to 72 hours. To cancel an Xbox subscription, open the guide on your console and go to Profile and System, Settings, Account, and Subscriptions. Alternatively, log in to your Microsoft account on the web, go to Services and Subscriptions, find the subscription, and click Manage. If eligible, you can cancel with a refund. There are limitations on the types of refunds allowed, and Microsoft may stop offering refunds if they are abused. It may take several business days for the refund to appear in your account.

Jeff Whelpley is the editor / author responsible for this content.
Dec 22, 2023


You can request a refund for Xbox games purchased within 14 days. In some cases, you may be able to get a refund within 30 days if you're unsatisfied with the warranty, but only if you didn't retain or make any copies. Single-use items such as in-game currency or consumables will only be eligible for a refund if the product isn't used or redeemed. Once the refund is approved, you won't be able to access the digital product. Below are the steps to getting a refund from Xbox. If you have questions, please don't hesitate to contact Customer Support.

Sign In to Your Account

You need to log in to your Microsoft account to start the refund process. Ensure you log in to the account used for purchasing the digital product from Xbox.

How Do I Get a Refund from Xbox? (Step 1)

Go to Your Xbox Order History Page

Open the order history and select the item you'd want to return. Note that single items within a bundle can't be returned.

Select Request a Refund

Provide the reasons for returning the digital product from Xbox.

Hit Next

Click Submit

Review all the details and select Submit only when everything is correct.

It can take 72 hours to process the refund. Xbox will contact you for any updates on your request.

Go Back to Order History

Open your Xbox order history if you want to check the status of your Xbox refund.

Look for the Digital Product Purchased

You'll find this on the order history page. It'll also include the return or refund status of the product.

If the refund has been issued, but the money isn't in your account yet, wait a few more days. You can also contact your bank or financial institution.

Open Your Console

Users who want to cancel an Xbox subscription can do this on their console or the web. Press the Xbox button on your console to open the guide.

Go to Profile and System

Go to Settings

Go to Account

Go to Subscriptions

Select the subscription you want to cancel. You may be able to get a refund if the product is eligible.

Log in to the Web

You can also cancel your Xbox subscription via the web. Sign in to your Microsoft account first and go to Services and Subscriptions.

Look for the Subscription and Click Manage

Select Cancel Subscription and Follow the Prompts

If eligible, you'll see an option to cancel with a refund.


Do note that there are limits to the type of refunds allowed in a given year. Also, Microsoft may stop offering refunds if they see it being abused. It can also take several business days for the refund to appear in your account; you may also want to check with your financial institution to know when it'll be credited. Have more questions about processing a refund for your Xbox? Please don't hesitate to contact Customer Support.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Get a Refund from Xbox?

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