How Do I Report a Problem on Xbox One?

In a nutshell: To report a problem on your Xbox One console, you first need to identify the specific issue, whether it's related to a game, app, or the console itself. Take note of error messages and unusual behavior. Then, access the Xbox guide by pressing the Xbox button, scroll to the bottom, and click on the store icon. Search for "Report a Problem" and download the chat application. Press and hold the Xbox button, select "Report a Problem," wait for the system to collect information, and then click on "Report New Problem." Choose the appropriate category, attach a screenshot if necessary, and complete the report before clicking "Submit."

Jeff Whelpley is the editor / author responsible for this content.
Dec 18, 2023


As an Xbox user, you might encounter problems while using the console. For instance, a game might freeze, have trouble starting or quit unexpectedly. Despite your issue, Microsoft offers a straightforward process for reporting problems on the Xbox One platform. Here’s what to do if you’d like to report a problem on your Xbox One console.

Identify the Problem

Identifying your problem before reporting it to Xbox One is essential. It could be a game-related issue, an app or the console itself. Find a clear description of the issue by taking note of the error messages and any unusual behavior with your device. If you want to check for service outages, open the game launches page to check for common gaming issues. If you see an error code, search it online to learn how to troubleshoot it.

Access the Xbox Guide

To initiate the reporting process, you must access the Xbox guide menu. Open the guide by pressing the Xbox button.

How Do I Report a Problem on Xbox One? (Step 2)

Navigate to the “Store” Tab

Once the guide is open, scroll to the bottom and click the store icon.

How Do I Report a Problem on Xbox One? (Step 3)

Click “Search”

When the store section loads, click the search button.

How Do I Report a Problem on Xbox One? (Step 4)

Type in “Report a Problem”

Clicking the search icon opens a section for typing what you’d like to search online. Type “Report a Problem” and search to get the results.

How Do I Report a Problem on Xbox One? (Step 5)

Download the Application

When you’d like to report a problem on Xbox One, the interface loads a chat symbol app you must now download. Click the chat application in the results and click “Get” to download.

How Do I Report a Problem on Xbox One? (Step 6)

Report a Problem

After installing the application successfully, press and hold the Xbox button. This loads the Xbox interface that allows you to turn off your console, turn off the controller or restart your console. Focus on the bottom section of the screen and select “Report a Problem.” This new section is available due to downloading and installing the application feature in the previous step.

How Do I Report a Problem on Xbox One? (Step 7)

Wait for the System to Collect Information

When you click “Report a Problem,” the system automatically scans for problems with your Xbox One. Let it collect all the data required and finish the process.

How Do I Report a Problem on Xbox One? (Step 8)

Report New Problem

When the system finishes collecting device information, it opens a new screen with new options. Navigate to the bottom left and click “Report New Problem.”

How Do I Report a Problem on Xbox One? (Step 9)

Choose Your Report Format

The next section loads, offering two options for how to start your report. “Continue With Standard Diagnostics” to report an issue unrelated to video or audio and the alternative option for audio or video issues. Click “Continue With Standard Diagnostics.”

How Do I Report a Problem on Xbox One? (Step 10)

Select a Category

In the next screen, select the appropriate category and sub-category of the issue type you’re experiencing.

How Do I Report a Problem on Xbox One? (Step 11)

Attach a Screenshot

The next section provides a space to include a screenshot or your game clip to help diagnose the problem. Attach it and click “Next.”

How Do I Report a Problem on Xbox One? (Step 12)

Complete Your Report

When prompted to complete your report, click “Continue on Console.”

How Do I Report a Problem on Xbox One? (Step 13)

Describe Your Problem

Next, give your problem a title and a clear description. The description section is large, so be as detailed as possible.

How Do I Report a Problem on Xbox One? (Step 14)


When done, click “Submit.” If you encounter issues during the process, contact Xbox customer support.

How Do I Report a Problem on Xbox One? (Step 15)


Don’t panic whenever you have a problem with your Xbox One console. Following the correct steps will help you report your issue and resolve it. Get the help you need and continue enjoying your favorite games.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Report a Problem on Xbox One?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Xbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Xbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem on Xbox One? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 5 years ago
Updated 5 months ago
Viewed 2,803,644 times
report Xbox problem
Xbox account
Xbox issues
Report an Issue
Xbox help
problems with account
Report an Issue

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!