Playstation Customer FAQ

To disconnect your PlayStation controller from your iPad, you can go into the Bluetooth settings on your iPad, find the controller, and select "Forget" or "Disconnect." Once this is done, the controller should revert to pairing with your PlayStation. To reconnect to your PlayStation, press the PS button on the controller until the light bar turns on. If it doesn’t connect automatically, use a USB cable to connect the controller to your PlayStation, then press the PS button again. This should allow the controller to work with your PlayStation again.

If you're encountering a message that instructs you to ask your family manager for help, it means your account is part of a family management system. The family manager has control over certain settings, including sign-in restrictions. You will need to contact the family manager to adjust the restrictions or provide assistance with the sign-in process. Ensure you communicate directly with the family manager to resolve this issue.

To log back into your PlayStation account, start your PlayStation console and select the "Sign In" option on the home screen. Enter your account email and password associated with your PlayStation account. If you’ve forgotten your password, select the “Forgot your password?” link to reset it. Ensure that your internet connection is stable, as you need it to log in. If your account has two-factor authentication enabled, you will need to complete that process as well.

If you've forgotten your password and the birthdate linked to your PlayStation account, you may need to reset your password using your email address. Follow the prompts on the account recovery page. If you cannot access the email or remember the birthdate, you may have to provide additional information to verify your identity. Please see the options available on the account recovery support page.

To log back into your PlayStation account, simply select the account icon on the home screen, then enter your account credentials, including your email and password. If you've forgotten your password, use the “Forgot your password?” option to reset it. Follow the instructions provided to regain access to your account.