Playstation Customer FAQ

To request a refund for a purchase made by your son in error, you need to initiate the process through the PlayStation Store. Typically, you would visit your account's purchase history, identify the transaction, and follow the refund instructions provided there. Ensure you have the necessary details like the transaction ID and the reason for the refund ready. Always refer to the PlayStation Store's refund policy, as certain conditions apply to refunds. If you need the most current contact information to assist you, you can find it via the link on this page.

To add custom funds to your PS5, go to the PlayStation Store. From the main menu, select your profile icon and then choose "Funds." You can then choose to add funds using a credit/debit card, or PlayStation gift cards. If you opt for gift cards, enter the code provided to redeem the funds. Once completed, the balance will be available for purchases in the store.

We cannot create a new account for you if you have forgotten the email and password associated with your PS5 account. You can follow the account recovery options available on the official PlayStation website to regain access to your existing account. This usually involves verifying your identity through linked methods or information. Once you recover your account, you will have access to your profile, games, and settings.

To add money to your monthly spending amount on PS5, you can do so through the PlayStation Store. Navigate to the Store, select your wallet, and choose the option to add funds. You can add money using a credit/debit card, PayPal, or gift cards. The added amount will be available for your purchases.

If your account has logged you out, you can try to reset your password by selecting the "Forgot Password?" option on the login screen. Follow the prompts to receive a password reset link via email or text, depending on your account settings. Once you reset your password, you should be able to log back in. If you encounter further issues, please refer to the troubleshooting resources available on the site.