How do I recover a hacked Playstation account?

It can happen - Playstation accounts can get hacked. You need to report the issue and follow these steps to get it back as quickly as possible.

Adam Goldkamp is the editor / author responsible for this content.
Jul 15, 2019

If your PlayStation account has been hacked, you do not need to despair as it is possible to recover it and continue using your account. One of the easiest ways to know that your account has been hacked is when you receive a notification notifying you that your password and email have changed. You may also be unable to log into the account.

The easiest way to recover your account should be by through contacting your network's support team. You may contact them through email or live chat. They will request you to provide information to prove that you are indeed the owner of the account. The information may include your email address and online id.

Try Changing Your Password

Changing your password may be an effective way of recovering your account after it has been hacked. If you are under the age of 18, you may not be able to reset your password without the help of your family manager. They will be required to sign into Account Management on a web browser. They can then click on your local user and reset the password.

If a hacker already changed your password, then type 'forgotten password' into your search bar. Select Playstation system and you will receive have the option to call the support team. Explain to them your situation as accurately as possible and they may provide you with a solution.

When You Receive a Password Reset Email You Didn't Request

It is common to receive password reset emails especially if they come from PlayStation. You should, however, be wary of password reset messages that were not initiated by PSN. They may mean that someone is trying to hack your account. In such cases, you must follow these steps to keep your account secure.

  1. Change the password of your email account
  2. Reach out to the support team for help
  3. Change your Playstation password

If you follow the steps for changing your password and fail, consider providing your Playstation network with details to verify your identity. They may ask you to confirm the date of birth used when registering your account or to open the verification email.

How to prevent Similar Problems in the Future

If you succeed in recovering your PlayStation account, it only makes sense that you try to prevent a repeat of the same problem. One of the most effective ways to do that is by removing all your stored cards from your account. This ensures that you do not lose money if your account is hacked.

Use strong passwords and IDs and try to change them as often as you can

Can You Get a Refund?

You can always contact the support team for help if you suspect that your account was used to make transactions while it was compromised. A hacker may have used it to make unauthorized purchases. When you call customer support, they may require you to provide them with your sign-in ID, the details of the purchases, your online ID, and your date of birth. If they can prove that your claims are true, you will get a refund.

You may also request for a refund if you or your children accidentally purchase new games, weapons, or other available items.

If you are not sure whether transactions have been made, it is possible to view them in your wallet which is under the settings option. You may only get your refund if the transaction was made not more than 14 days ago and it has not yet started downloading to your account. Refunds are not available once the download process begins.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I recover a hacked Playstation account?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Playstation Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Playstation in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I recover a hacked Playstation account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 5 years ago
Viewed 4,392,000 times
hacked playstation account
recover playstation account
playstation customer service
Hacked Account
tech support
Hacked Account

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!