Playstation Phone Number

Calling Playstation customer service faster by GetHuman

800-345-7669
Customer service
Current Wait: 16 mins (13m avg)
Hours: Mon- Fri: 8am-8pm PST; best time to call: 8:15am
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Reasons customers like you called recently

I want to deactivate my subscription. I've been trying to for the last month before I w...
I don't see.the game I purchased it's called purr pool it's for the ps*
My Playstation account has my location set to the United Kingdom and I live in the USA...
Hello,*I'm living for the last * years in the USA but my PS* was bought in Spain and my...
I just got back from a * month deployment this past Friday, and was looking forward to...
My ps* kicks my out of the games.ce ***** and that is the error
my ps* controller wont charge at all
PS Now subscription refund
I just bought Dark Souls * Season pass for my PS* from the PS Store, but for unknown re...
Hello*My account got banned over a year or two ago*And i didn't know the low of the pri...
Do not have access to any devices signed into account nor my phone that is set up for...
Dear customer support I have been having problems with my account activation. When I t...
Can u please un permanent suspension my account
I can't join or start a party chat.
My online subscription automatically renewed itself and I don't use it anymore. Can I g...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Playstation's Phone-Based Customer Care

Playstation is a popular gaming brand with its own home consoles, accessories, magazines and online gaming platform. Because it is so incredibly popular, people from all over call Playstation every day.

Why Do People Call Playstation Customer Support?

People call Playstation customer support for many reasons including:

  • Technical support
  • Questions about refunds and replacements that can't be handled by a retailer.
  • Troubleshooting
  • Issues with web-based services

Best Practices for Calling Playstation Customer Service

Playstation offers phone-based customer service in different countries. Make sure that you are calling the service for your geographic area. In the United States and Canada, customer support is available by phone Monday through Friday, 9 am through 6 pm Pacific time. French-language customer support is available to Canadian callers.

How Do People Feel About their Calls to Playstation Customer Support?

Playstation users are generally happy with the service provided by Playstation, though many callers sometimes feel that they can get quicker resolutions by visiting the company's forums. The advantage to online forums is that experienced players are on these boards at all hours and can often provide good advice for dealing with all kinds of in-play and tech issues.

One thing to keep in mind is that Playstation does not provide support by email, which is upsetting to some players who are used to this level of service. If calling Playstation is inconvenient, you may need to use the forums or live chat options.

What Kind of Issues can Playstation Resolve Over The Phone?

Many issues can be resolved over the phone, including technical support for your online gaming account as well as questions about operating your devices, or inquiries about games.

What Issues Can't Be Easily Resolved with Playstation Phone-Based Customer Service?

Repairs and returns will require in-person action, including packing your item and either shipping it back to the company or returning it to a retail partner. You can, however, coordinate these steps via Playstation's phone-based customer service.

If you have ordered a Playstation magazine subscription through a third-party subscription service, you'll have to contact that service for questions about delivery issues, refunds and cancellations, or changing your address.

Contacting the retailer that sold you a Playstation product directly is likely your best option if you have a duplicate game or the item is within the allowed refund/exchange window for that retailer.

What Can I Do if Unhappy With my call to Playstation Customer Support?

If you get off the phone with Playstation customer support and are unhappy with how your call was, or was not, resolved, don't fret. You still have options.

First, take a minute to catch your breath and de-stress. Contacting Playstation again while you are still angry and frustrated is likely to backfire. Instead, try writing down or typing out what happened on the call. This will be useful when you contact Playstation and explain why you were unhappy with your previous contact.

Next, write out your most desired resolution: Do you want a refund? A product credit? A simple apology? Knowing what you want from Playstation customer support will help you in your quest for a resolution.

From there, try the following:

  • Call Playstation again. You might have a better rapport with the next representative that you talk to. He or she may also have more knowledge or experience and will be better equipped to address your concern.
  • Try a different way of getting in touch with Playstation. A live chat option is available every day of the week from 8 am to 8 pm Pacific time. Live chat also provides you with a written record of your communication, which can be very useful if you have to escalate your concerns.
  • Playstation does not offer email support as an option, but you can try its live product forums, which is monitored by Playstation employees. A third option is Twitter, where social media specialists are available to help.

Customer Number 800-345-7669 - by the Numbers

Phone number to dial800-345-7669
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon- Fri: 8am-8pm PST
Best time to dial8:15am
Navigate phone maze to a humanPress 1 or 0 at each menu
Average wait
Current wait16
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web, twitter, chat
Quality of communication50%
Quality of help71%
Customer votes2,021
Information last updatedSun Nov 22 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Playstation's Best Toll-Free/800 Customer Phone Number

This is Playstation's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Playstation agent. This phone number is Playstation's Best Phone Number because 156,720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-345-7669 include Recover Account, Hacked Account, Refund a Charge, Banned Account, Account Access and other customer service issues. The Playstation call center that you call into has employees from California, Phillipines and is open Mon- Fri: 8am-8pm PST according to customers. In total, Playstation has 1 phone number. It's not always clear what is the best way to talk to Playstation representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Playstation - by phone or otherwise

While 800-345-7669 is Playstation's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Playstation customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Playstation please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Playstation.

What is GetHuman's Relationship to Playstation?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Playstation. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our HMRC Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the AAA Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like HMRC or AAA. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Playstation Contact Info

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