Playstation Customer Service

Phone Number & Contact Info

Playstation's Best Phone Number

Toll-free·Calls Customer Service·Most popular Playstation number

How do I talk to a live human at Playstation?

A:Press 1 or 0 at each menu

Does Playstation offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 12 minutes and 16 seconds. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Playstation phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 or 0 at each menu
Here is how our research team describes the way the Playstation phone system greets you: For hardware or technical issues, visit the website for step-by-step instructions. For help with passwords or account recovery, press 1. For refunds, press 2. For technical support for PlayStation 5, press 3. For help with PlayStation 4, press 4. For help with your PlayStation Vita, press 5. For help with anything else, please visit our website.
Below are some clips we've found from Playstation's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"For calling PlayStation Player Support. We're here to make sure your play has no limits. For hardware or technical issues, visit our self-service portal at playstation dot com slash repairs for step by step troubleshooting. If your PlayStation account is suspended, please visit w w w dot playstation dot com slash safety slash status for more information. For help with your password or recovering your account, press one. For requesting a refund on a PlayStation store purchase, calls may be monitored or recorded for quality purposes. We ask that the conversation remain courteous and respectful. We are doing the best we can to help. Your estimated wait time is greater than fifteen minutes. If you would like to leave a callback request to hold your place in queue, press one. Otherwise, continue to hold for the next available agent."
Excerpt from a call with Playstation
Thursday, January 11, 2024 11:00 PM

The first phone menu

"Thank you for calling PlayStation player support. We're here to make sure your play has no limits for hardware or technical issues, visit our self-service portal at playstation dot com slash repairs for step by step troubleshooting. If your PlayStation account is suspended, please visit w w w dot play station dot com slash safety slash status for more information.
For help with your your password or recovering your account, press one.
For requesting a refund on a PlayStation store purchase, press two."
Excerpt from a call with Playstation
Tuesday, June 4, 2024 5:02 PM

After you press 3

"For technical support for help with your access controller, press one.
For help with your PS five console, press two."
Excerpt from a call with Playstation
Wednesday, June 19, 2024 7:34 PM

After you press 4

"For help with your PlayStation for help with your PS four console, press one.
For help with your Dualshock four controller or other accessories, press two."
Excerpt from a call with Playstation
Thursday, March 21, 2024 4:43 PM

What are the hours and when should I call?

Playstation operates the call center for this 800-345-7669 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 6,131 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Playstation phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Playstation staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Playstation is Sunday. The most busy day to call is Monday, which averages 59% more phone calls by comparison. Again, this is based on a sample of 6,131 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday, which is 105% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.

The best time to call Playstation

In summation, the best day to call Playstation is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Playstation staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Calling this Playstation Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 1, 2023

This Sony PlayStation customer service number bills itself as the company’s “player support” hotline. It’s set up to provide technical support for issues with PlayStation accounts, equipment, and the PS store. 

When I called this number, I was initially greeted by an automated message informing me of alternative places to receive support. The message provides a link to a self-service web portal for customers who are experiencing hardware issues and a separate website for users who have had their PlayStation accounts suspended.

This initial automated message can't be skipped. Although it's not extremely long (just over 30 seconds), it could potentially be a bit frustrating to a repeat caller to have to sit through this message multiple times, especially if you’re already aware of the selection you’d like to make on the next menu.

I was calling PlayStation for help resetting my account password, which I needed to authorize a purchase on the PlayStation store. After listening to the initial message, I accessed an automated menu with options including password assistance, help with PlayStation store refunds, and technical support for the PlayStation 5, PlayStation 4, and PlayStation VR.

I chose the menu option dedicated to recovering a lost or forgotten password. I was immediately greeted by a message informing me that due to “extremely high call volume,” PlayStation would be unable to provide live voice support. The call was then automatically terminated.

A bit frustrated, but wondering if perhaps I’d have better luck calling back another time, I tried again a few hours later. Unfortunately, I had the exact same experience. At that point, I was curious if I might have a different experience if I tried other menu options. Unfortunately, the other menu options I tried ultimately ended the same way — I was informed that call volume was extremely high, and then, my call was automatically disconnected.

The automated menu on this customer support line struck me as helpful and well-designed. Support options are clearly delineated, and the menu offers support for a variety of common issues. Even the automated message a caller hears at the outset of the call contains useful information — it provides specific instructions on where to receive different types of customer support.

Ultimately, however, the fact that I was completely unable to get through to a live support representative left me feeling frustrated by the experience of calling this number. And the fact that the system doesn’t offer an alternative — such as a call-back service or even an estimate of when customer support might be available — didn’t help matters.

Based on my call to this PlayStation support number, customers are likely better off seeking assistance through the live chat or other support options on the PlayStation website.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Playstation

If you have time to do a bit of reading before you call Playstation, we recommend you read over some of our problem-specific articles.

Can I play PlayStation 4 games on PlayStation 5?

Yes, the PlayStation 5 is backward compatible with most PlayStation 4 games. You can play a vast selection of PS4 games on your PS5 console. However, it's important to note that not every single PS4 title will be compatible with the PS5. To check if a specific game is playable, you can refer to the PlayStation website or use the "Game Boost" feature that enhances performance for certain PS4 games on the PS5. Additionally, PlayStation Plus members can have access to a curated collection of popular PS4 titles at no extra cost via the PlayStation Plus Collection. With PlayStation 5, you can enjoy both the latest PS5 games and some of your favorite PS4 titles.

Can a Playstation Ban Be Lifted?

When creating a PlayStation Network account, users agree to abide by the terms of service and the Community Code of Conduct. Breaching these terms can result in temporary or permanent suspension of the account. If an account is temporarily banned, there are ways to reverse the ban, but if it is permanently suspended, an appeal can only be made if the suspension has not lasted for more than six months. The appeal process involves reviewing the ban details, browsing the PlayStation website for support, searching for "Suspension Appeal," selecting "Suspensions on PlayStation Network," reviewing eligibility criteria, and submitting an appeal with clear and concise explanations and supporting evidence. Users must be respectful and professional throughout the appeal process.

How do I recover a hacked Playstation account?

It can happen - Playstation accounts can get hacked. You need to report the issue and follow these steps to get it back as quickly as possible.

Top Playstation customer service problems

Click the link above to get answers to just about any Playstation customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Playstation, and their purpose. Are any of these similar to the reason you are trying to call?
WiFi connection troubleshooting: "I have a problem with my PS5 connecting to my WiFi."
- From a call lasting 12m 24s , Jun 19, 2024 7:34 PM
Billing issue with subscription: "Our PlayStation Plus account is saying that we owe another ten dollars to play, and we've paid for a full year on it."
- From a call lasting 17m 38s , Jun 19, 2024 4:22 PM
Login verification issue: "I've got a verification code but it keeps saying my date of birth is incorrect when I try to log back in."
- From a call lasting 17m 34s , Jun 5, 2024 5:24 PM
Hacked account with unauthorized purchases: "Somebody hacked into my PlayStation account, and they purchased three games unauthorized."
- From a call lasting 23m 56s , Jun 5, 2024 4:01 PM
Account login assistance: "I'm trying to recover this because I don't feel like starting over on the game."
- From a call lasting 20m 8s , May 23, 2024 11:33 PM
Assistance with purchasing PlayStation essentials plan: "I'm trying to get the essentials plan so I can at least play with my friends online."
- From a call lasting 13m 39s , May 23, 2024 11:18 PM
Unauthorized purchases issue: "My account was hacked and someone made unauthorized purchases, so I froze my credit card and changed it."
- From a call lasting 12m 46s , May 22, 2024 4:02 PM
Account hacked, unauthorized purchase: "My account got hacked, someone made an unauthorized purchase, and I want access back."
- From a call lasting 15m 8s , May 21, 2024 5:08 PM
Account hacked, payment issue: "My account got hacked, and the case number I have is wrong, also, what's the amount that I need to pay?"
- From a call lasting 16m 30s , May 21, 2024 4:40 PM
Account hacked, seeking access: "My account got hacked, I got my money back but I just need access to my account."
- From a call lasting 9m 43s , May 21, 2024 4:00 PM

More Playstation Customer Service Contacts

There are of course other ways to contact Playstation customer service besides the phone. Below we list the best ones, by medium.

Playstation Customer Service Live Chat

playstation.com - Customer Service
Click the Live Chat link
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Playstation provides this option.

Playstation Customer Service on X (formerly Twitter)

Playstation, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Playstation Customer Service on Facebook / Messenger

facebook.com/playstation/ - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Playstation, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Playstation Customer Help Desk / Web Support

playstation.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Playstation customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Playstation's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Playstation agent. This phone number is Playstation's best phone number because 156,720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-345-7669 include Hacked Account, Recover Account, Banned Account, Refund a Charge, Account Access and other customer service issues. The Playstation call center that you call into has employees from California, Phillipines and is open 24 hours, 7 days according to customers. In total, Playstation has 1 phone number. It's not always clear what is the best way to talk to Playstation representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Playstation. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Playstation. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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