Playstation Customer Service Issues

Hello, I had originally used the profile Papa Doc [redacted], but encountered an issue when my games were all locked. It turned out that my child had accessed the system while I was at work. Support directed me to create a new profile, as the original one was being used by someone else. I ended up purchasing the extra package but wanted to switch to the premium package instead. I noticed I was being charged twice a month, $17.99 each time. My wife pointed out the double charge, which was due to a fraudulent purchase on my card and a replacement being issued. I mistakenly paid for a year's subscription of $[redacted].99 twice instead of the monthly $17.99 fee. I would appreciate a refund of $[redacted] and to switch to the correct monthly plan. Thank you for your assistance.

I recently received an email regarding upgrading my PS4 to a PS5 before October 20th to receive a free game. I completed the upgrade today but couldn't find the banner for the promised free game. I feel that this is false advertising and am considering taking legal action against Sony Enterprises. I believe others may have also been affected by this misleading offer. Please respond promptly as I am willing to provide evidence to support my claim.

My account for Mia_Tay1, also known as Painless_Bine1, has been suspended due to chargebacks. I want to clarify that I made the transaction but did not receive the correct NBA 2K24 game. The charge was mistakenly made twice on my Chime card. I am writing this letter because I am unable to access my account currently. The disputes were raised because I expected to receive the Kobe Bryant Black Mamba Edition for NBA 2K24 but got the regular edition instead. I will contact you at [redacted]. My name is Ta’Shawn M. This is all a misunderstanding, and I am hoping to resolve it and regain access to my account. Thank you.

I recently changed my online ID on PlayStation and got signed out of my account with a request to log in to the PlayStation Network. Despite already having signed in with my email and password, I am now prompted to log into the PSN app and scan a code displayed on the screen. However, after waiting for the verification code to arrive, I have been unsuccessful, even after multiple attempts to resend it. I have tried using my TV connected to the PlayStation to send the verification with no luck. Despite my efforts, I have been unable to contact PlayStation Live Support as the live chat feature has not been accessible, leading to frustration as I am unable to regain access to my account. I hope to resolve this issue promptly.

Dear Sir, I am Sivakumar. In April [redacted], I bought a PS5. Ten days ago, my son accidentally purchased 2 games for RS.[redacted]. We admitted our mistake by emailing Sony on the same day, requesting a refund. Despite reaching out, I have not received a response from Sony. When I tried to open my PS5 recently, it displayed a message saying, "YOUR ACCOUNT IS SUSPENDED." Additionally, I had subscribed to PLAYSTATION PLUS DELUXE for a year, but I cannot access it now. I kindly ask for your understanding and to reactivate my account. I am willing to repay the amount. Please, activate my account promptly. User ID: sheeba2581 Email ID: [redacted] Thank you.

I recently discovered that my PlayStation ID and password were altered without my authorization. I am seeking assistance in regaining access to my account. In [redacted], I acquired a PS5 and set up a new account for it, neglecting my PS4 until recently. Upon attempting to log in, I was denied access. Upon checking my email, I learned that both my ID and password were changed in July [redacted]. I kindly request help in recovering my account.

Good evening. Unfortunately, there was an unpleasant incident where a friend used my console, resulting in my account, [redacted], being temporarily banned for 7 days. I acknowledge the seriousness of the violation and take responsibility for his actions. I kindly request to have the account unblocked or have the duration of the ban reduced. Thank you for your understanding, and I appreciate any assistance you can provide.

This morning, I noticed my PlayStation Network account was signed out. When I tried to log back in, I experienced continuous sign-out errors without access to my account. The WS-[redacted]-3 error code indicated an indefinite ban. I am unsure of the reason behind this ban, and I am eager to have my account reinstated. Despite contacting Sony for clarification, I have not received any explanation for the ban. Any assistance in resolving this matter would be greatly appreciated.

I recently reported a message from a player, "Player Unknown," who used aggressive language and threats in our game. Despite my mild response, stating he was being weird and should improve his behavior, I found myself banned. I am requesting the immediate reinstatement of my account. If not resolved, I will escalate the matter to investigate Sony PlayStation for the lack of enjoyment and breach of contract. The standards are in place to prevent severe language use, but my case seems unjust as I simply called out inappropriate behavior without violating any rules. I have saved screenshots of the conversation to support my claim. It is evident that my message was not offensive, just pointing out the need for better manners. Please review and reconsider my account ban.

Hello, I have been trying to log in to my old account for a while now because I want to start using it again, but I am having trouble accessing the PlayStation Network as I cannot remember my email or password. I remember my email being [redacted] with about 80% certainty. When I click on "Forgot password," I need to fill in my date of birth as a verification step. I have tried various possible birthdates, but none seem to work. I am unsure what to do next to regain full access to my account. I'm reaching out for help as I have tried everything and am feeling desperate. Best regards, Leon

I was banned because I defeated a player in a game who then reported me unjustly, claiming I insulted them. I received a one-month ban, preventing me and my little brother from playing. I believe this ban is a result of a misunderstanding and if I made an error, I apologize and assure it won't recur. I kindly request for my account to be unbanned so we can enjoy playing again.

Hello, I recently purchased the PS5. When I tried to log into my account, it appears to be permanently suspended. I haven't used this account for a while (I sold my PS4) and I believe it remained logged in there. In utter confusion, I checked my old email address where I found all the PlayStation messages and suspensions. How can I recover my account? Also, could you please remove it from the mentioned PS4 at the same time? Username: BruToX_Dogan

Good evening, I am facing a challenging issue with my PlayStation Network account. While playing, I was unexpectedly disconnected and required to reset my password. My account was linked to a yahoo email which I discovered had been deleted due to inactivity. Contacting PlayStation support, I attempted to update my email address but encountered obstacles. They requested specific information, including: 1. The reference number of the console used to create my account, which I do not have after nearly a decade. 2. Transaction numbers sent to my now inaccessible yahoo account due to inactivity. Efforts to retrieve my Yahoo emails as mandated by European law were fruitless. This account holds great importance to me, representing a significant portion of my time and resources. Losing access would be an unfair outcome. My account email is [redacted] I kindly seek your assistance. Warm regards, Julien

Good evening, I unintentionally violated the player guidelines by mistakenly clicking on a suggested word while typing a familiar sentence quickly. I immediately apologized and tried to delete the message, but my account got blocked. Can you kindly assist in unblocking my account? I will ensure to avoid such mistakes in the future.