In a nutshell: Your PlayStation account may be banned when you violate the terms of service or code of conduct. When you send threatening messages, use offensive or vulgar language or share incorrect information, expect Sony to ban or suspend your account. The suspension can be either temporary, which lasts for a specific period, or permanent for repeated or serious violations. When an account is banned or suspended, you won't be able to access its features or interact with players online. You won't be able to use the console at all. What to do to unban your account? Read this helpful guide.
Your PlayStation account may be banned when you violate the terms of service or code of conduct. When you send threatening messages, use offensive or vulgar language or share incorrect information, expect Sony to ban or suspend your account. The suspension can be either temporary, which lasts for a specific period, or permanent for repeated or serious violations. When an account is banned or suspended, you won't be able to access its features or interact with players online. You won't be able to use the console at all. What to do to unban your account? Read this helpful guide.
Suspended or banned users will receive an email about their suspension and when it will last. If you don't receive an email from PlayStation and you can't sign in to your account, it's recommended to contact Support.
If you have an account suspension, it wouldn't be possible to use the services you paid for. The suspension can be either permanent or temporary. With a communication suspension, you won't be able to interact with other players. If you have a console suspension, you will never be able to use the console at all.
If you're banned due to an account debt, Sony may lift the suspension if you pay off the balance. To appeal a temporary suspension, go to Sony PlayStation's Support page and click on Suspension for Account Debt. Just follow the on-screen instructions on how to appeal your suspension. When having issues with the page, it's best to reach out to Support.
Seeing an error when logging in to your account or using Sony PlayStation's social features means your account may be suspended. You can check your email for whether it's a temporary or permanent suspension. If it's permanent, it means you have repeated or extremely serious violations. Note that your suspension won't be lifted even when you buy a new PlayStation console. However, you will be given a chance to appeal a permanent suspension.
Go back to the Support Page and click Appeal a Permanent Suspension and follow the instructions. It's best to provide Sony with details for a better resolution. As long as you did not violate the terms, your account may be unbanned.
If you need further assistance with appealing your suspension, feel free to contact Sony PlayStation Support online. Just go to the Contact Us page, click on Account and Security and Recover My Account. Then tap the Online Assistant.
You can avoid suspension by ensuring you adhere to the terms of service. If you don't understand the agreement, contact Support. As long as you're respectful and don't use hate speech, your account should be okay.
Were you able to appeal the suspension? If your account is banned or suspended, you won't be able to add or remove a payment method or even cancel your subscription. If you have a subscription that's due and your account is suspended, Sony will not let you pay for it. Any associated benefits included will lapse. Should you want to make changes while waiting for Sony's decision regarding lifting the suspension, you can contact Support. The Support Team can also assist if you need help with appealing your suspension.
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