Updated

Go2Bank Customer Service

Phone Number & Contact Info

Go2Bank's Best Phone Number

855-459-1334
Toll-free·Calls Customer Service·Most popular Go2Bank number
Q:

How do I talk to a live human at Go2Bank?

A:Calling this Go2Bank number should go right to a real human being
Q:

Does Go2Bank offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Go2Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Go2Bank number should go right to a real human being
Below are some clips we've found from Go2Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling GoToBanks support. Get quick answers to questions, at go to bank dot com slash help center or in the GoToBank mobile app.
Find help with direct deposit, overdraft protection, and more.
To better assist you, please enter your sixteen digit card number, or nine digit Social Security number."
Excerpt from a call with Go2Bank
Wednesday, May 22, 2024 6:19 PM

The first phone menu

"Thank you for calling GoToBanks support. Get quick answers to questions, at go to bank dot com slash help center or in the GoToBank mobile app. Find help with direct deposit, overdraft protection, and more. To better assist you, please enter your sixteen digit card number, or nine digit Social Security number. If you need additional help, press five. To repeat these options, press six.
To report your card lost or stolen, press one.
Victim of ID theft or have provided account details since this is suspect you were a victim of a scam, press two."
Excerpt from a call with Go2Bank
Wednesday, May 22, 2024 6:19 PM
In fact, much of this information on this page is superfluous because this Go2Bank phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Go2Bank operates the call center for this 855-459-1334 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 226 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Go2Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Go2Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Go2Bank is Sunday. The most busy day to call is Tuesday, which averages 246% more phone calls by comparison. Again, this is based on a sample of 226 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Go2Bank

In summation, the best day to call Go2Bank is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Go2Bank staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Go2Bank

Below is a sample of recent calls to Go2Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Transaction on old account: "I just need it to go to my other account."
- From a call lasting 6m 54s , May 29, 2024 3:43 AM
Question about canceled overdraft charge: "I had canceled a purchase but it caused an overdraft, will you still take the money out?"
- From a call lasting 3m 59s , May 23, 2024 2:32 PM
Check refund status: "I supposedly received a refund check and I still have not received it."
- From a call lasting 3m 49s , May 20, 2024 9:11 PM
Issue with receiving barcode: "I haven't received the bar code and need help with my card that hasn't arrived."
- From a call lasting 11m 12s , Mar 13, 2024 12:49 AM
Inquiring about AccountNow card: "Is this for the AccountNow card?"
- From a call lasting 2m 8s , Mar 11, 2024 9:40 PM
Unauthorized card issue: "I need to know what's happening with the case that I filed on the card that was stolen."
- From a call lasting 6m 24s , Feb 20, 2024 10:28 PM
Confirming Go2Bank account: "I wanted to see if I'm calling the Go2Bank account."
- From a call lasting 2m 6s , Feb 19, 2024 5:16 PM
Trouble activating card: "I am having trouble activating my card as the system says the number I'm providing is not valid."
- From a call lasting 6m 23s , Feb 15, 2024 8:53 PM
Activating new Go2Bank card: "I'm trying to activate my GoToBank card that I just purchased."
- From a call lasting 4m 51s , Feb 15, 2024 8:47 PM
Transfer money to wife's account: "They told my wife that she got a debit card and GoToBank account, and I can transfer money to that account."
- From a call lasting 9m 30s , Jan 26, 2024 5:39 PM

More Go2Bank Customer Service Contacts

There are of course other ways to contact Go2Bank customer service besides the phone. Below we list the best ones, by medium.

Go2Bank Customer Service Live Chat

go2bank.com - Customer Service
Click "Start a chat now"
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Go2Bank provides this option.

Conclusion and closing notes

This is Go2Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Go2Bank agent. This phone number is Go2Bank's best phone number because 53,988 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-459-1334 include Recover Account, Complaint, Account Help, Card Issue, Disputes and other customer service issues. The Go2Bank call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, Go2Bank has 1 phone number. It's not always clear what is the best way to talk to Go2Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Go2Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Go2Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Go2Bank Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated