Dodge Customer Service

Calling this number seemed to run into some technical difficulties, or perhaps the person on the other end simply didn't want to help me. Additionally, the automated system is very rigid and won't accept anything other than the commands it offers at the beginning of your call.

When I called Dodge, I was initially told I might experience longer than usual wait times. I was then asked what the purpose of my call was, and was given the options of roadside assistance, recall information, connecting Bluetooth, vehicle protection or something else. Initially, I asked for "find a dealer", but the system only repeated the choices it initially gave me. I then said it was for something else, and the system switched to a dial pad request. Finally, I hit 5 to move to the "something else" menu, and the system finally accepted my entry.

The automated voice then asked if I was calling about a Ram vehicle or another kind of Dodge vehicle, and I said I was calling about a Ram. This time, the system accepted my input immediately with no problem. Finally, I was asked to provide the vehicle identification number, and told to either say yes, I had it, or no, I didn't.

I said no and discovered that this is apparently not a choke point, as I was then told I would be patched through to the next available representative. However, I can't say for sure if the representative got my call or not, because technical difficulties appeared to prevent the connection. The representative didn't even answer at first, taking 30 seconds before she put forth a bored-sounding, "Hello, customer?"

I instantly responded, but the representative either couldn't hear me or didn't want to interact with me. She asked for me again, and I again responded, checking to make sure that my phone was not on mute. After confirming that it wasn't and the connection should be good, I continued to try to talk to her. I got nowhere, and she told me that I'd be disconnected if I didn't respond. I responded, telling her I wanted to find a dealer, but she didn't recognize the response and ended the call. It was confirmed that the call had been ended on her end, because the system went into a three-question survey asking me what I thought of the call.

Overall, I wasn't pleased with the service I received here. I couldn't reach anyone, I found the automated system rigid and unhelpful, and I essentially got no information from this call. The one positive that I took was virtually no wait time to get to a representative, but when she either can't hear you or ignores you, it doesn't help anything.

Given my experience, I wouldn't recommend using this number to call Dodge, as it wasn't helpful in the slightest.