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Dodge Customer Service

Phone Number & Contact Info

Dodge's Best Phone Number

800-423-6343
Toll-free·Calls Customer Service·Most popular Dodge number
Q:

How do I talk to a live human at Dodge?

A:Press 0 at each prompt, ignoring messages.
Q:

Does Dodge offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-11pm, Sat-Sun 9am-5pm EST. The least busy day is Saturday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Dodge Customer Phone Numbers

Roadside Assistance

800-521-2779
Toll-free · 24 hours, 7 days · Calling this Dodge number should go right to a real human being ·

Warranty Customer Service

800-992-1997
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages. · FCA Customer Care - Roadside assistance, press 1. Recall info, press 2. Uconnect radio and Bluetooth, press 3. Mopar vehicle protection, press 4, or for something else, press 5.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Dodge phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages.
Here is how our research team describes the way the Dodge phone system greets you: Roadside assistance, press 1. Recall info, press 2. Uconnect radio and Bluetooth, press 3. Mopar vehicle protection, press 4, or for something else, press 5.
Below are some clips we've found from Dodge's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling the Dodge customer assistance center.
Home of the first domestic brand to claim the top spot in J. D. Power's annual report card on new vehicle quality.
Which of these can we help you with? Say roadside assistance, recall information, Uconnect in Bluetooth, Mopar vehicle protection, or say it's for something else."
Excerpt from a call with Dodge
Tuesday, May 28, 2024 9:53 PM

The first phone menu

"Thank you for calling the Dodge customer assistance center. Home of the first domestic brand to claim the top spot in J. D. Power's annual report card on new vehicle quality. Which of these can we help you with? Say roadside assistance, recall information, Uconnect in Bluetooth. You would like roadside assistance? Okay. Roadside assistance. This call and subsequent calls may be monitored or recorded for quality purposes. Thank you for calling Fiat Chrysler roadside assistance.
If you are calling for roadside assistance, press one.
For information on road hazard tire or wheel protection, press two."
Excerpt from a call with Dodge
Friday, May 17, 2024 3:45 AM

What are the hours and when should I call?

Dodge operates the call center for this 800-423-6343 phone number Mon-Fri 7am-11pm, Sat-Sun 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 107 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dodge phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dodge staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dodge is Saturday. The most busy day to call is Thursday, which averages 2200% more phone calls by comparison. Again, this is based on a sample of 107 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Dodge

In summation, the best day to call Dodge is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Dodge staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Calling this Dodge Customer Number

Calling this number seemed to run into some technical difficulties, or perhaps the person on the other end simply didn't want to help me. Additionally, the automated system is very rigid and won't accept anything other than the commands it offers at the beginning of your call.

When I called Dodge, I was initially told I might experience longer than usual wait times. I was then asked what the purpose of my call was, and was given the options of roadside assistance, recall information, connecting Bluetooth, vehicle protection or something else. Initially, I asked for "find a dealer", but the system only repeated the choices it initially gave me. I then said it was for something else, and the system switched to a dial pad request. Finally, I hit 5 to move to the "something else" menu, and the system finally accepted my entry.

The automated voice then asked if I was calling about a Ram vehicle or another kind of Dodge vehicle, and I said I was calling about a Ram. This time, the system accepted my input immediately with no problem. Finally, I was asked to provide the vehicle identification number, and told to either say yes, I had it, or no, I didn't.

I said no and discovered that this is apparently not a choke point, as I was then told I would be patched through to the next available representative. However, I can't say for sure if the representative got my call or not, because technical difficulties appeared to prevent the connection. The representative didn't even answer at first, taking 30 seconds before she put forth a bored-sounding, "Hello, customer?"

I instantly responded, but the representative either couldn't hear me or didn't want to interact with me. She asked for me again, and I again responded, checking to make sure that my phone was not on mute. After confirming that it wasn't and the connection should be good, I continued to try to talk to her. I got nowhere, and she told me that I'd be disconnected if I didn't respond. I responded, telling her I wanted to find a dealer, but she didn't recognize the response and ended the call. It was confirmed that the call had been ended on her end, because the system went into a three-question survey asking me what I thought of the call.

Overall, I wasn't pleased with the service I received here. I couldn't reach anyone, I found the automated system rigid and unhelpful, and I essentially got no information from this call. The one positive that I took was virtually no wait time to get to a representative, but when she either can't hear you or ignores you, it doesn't help anything.

Given my experience, I wouldn't recommend using this number to call Dodge, as it wasn't helpful in the slightest.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Dodge

If you have time to do a bit of reading before you call Dodge, we recommend you read over some of our problem-specific articles.

What are Dodge & Cox Funds?

Dodge & Cox Funds are a family of mutual funds managed by Dodge & Cox, an investment management firm founded in 1930. The firm focuses on long-term investing and aims to provide above-average investment returns. Dodge & Cox Funds offer a range of investment options, including equity funds, fixed income funds, and blended funds that combine both types of securities. These funds are designed to suit various investor objectives, such as capital appreciation or income generation. With a disciplined and research-driven approach, Dodge & Cox Funds are managed by a team of experienced professionals who conduct in-depth analysis to identify undervalued securities. Through diligent portfolio management and a long-term perspective, Dodge & Cox Funds offer investors the opportunity to achieve their financial goals.

What is the warranty coverage for Dodge vehicles?

Dodge vehicles come with a comprehensive warranty coverage that provides peace of mind to our customers. The standard warranty includes a 3-year/36,000-mile basic limited warranty, guaranteeing repairs for any defective parts or workmanship. Furthermore, Dodge vehicles are backed by a 5-year/60,000-mile powertrain limited warranty, which covers major components like the engine, transmission, and drive system. Additionally, Dodge offers a 5-year/100,000-mile rust-through limited warranty, ensuring protection against rust perforation. For added convenience, customers also benefit from complimentary roadside assistance for the duration of the limited warranty. Whether it's the initial years or long-term ownership, Dodge takes pride in offering reliable warranty coverage, allowing customers to drive with confidence and satisfaction.

What is the towing capacity of Dodge trucks?

The towing capacity of Dodge trucks varies depending on the specific model and configuration. Generally, Dodge trucks offer impressive towing capabilities to meet diverse needs. The towing capacity ranges between 6,250 pounds and 35,100 pounds, depending on the model. For instance, the Dodge Ram 1500 has a towing capacity of up to 12,750 pounds, ideal for hauling light to moderate loads. On the other hand, the powerful Ram 3500 can tow a remarkable 35,100 pounds, making it suitable for heavy-duty towing requirements. Dodge trucks are engineered with robust frames, powerful engines, and advanced towing technologies, allowing them to handle various cargo and towing demands effortlessly. Whether it's for work or recreational purposes, Dodge trucks provide reliable towing capabilities for a wide range of applications.

Top Dodge customer service problems

Click the link above to get answers to just about any Dodge customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Dodge, and their purpose. Are any of these similar to the reason you are trying to call?
Quality issues with new car: "I want a detailed car. No. I want a brand new car without a scratch."
- From a call lasting 10m 52s , Apr 3, 2024 5:20 PM
Troubleshooting dash lights: "What do I need to buy to make them work?"
- From a call lasting 5m , Mar 18, 2024 6:11 PM
Dashboard lights not working: "My dash lights won't work."
- From a call lasting 2m 53s , Mar 18, 2024 5:55 PM

More Dodge Customer Service Contacts

There are of course other ways to contact Dodge customer service besides the phone. Below we list the best ones, by medium.

Dodge Customer Service Live Chat

fcacommunity.force.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Dodge provides this option.

Dodge Customer Service on X (formerly Twitter)

@dodgecares - Customer Service
Use the link to connect with customer service through Twitter
Dodge, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Dodge Customer Service on Facebook / Messenger

facebook.com/dodge/ - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Dodge, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Dodge Customer Help Desk / Web Support

fcacommunity.force.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Dodge customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Dodge's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dodge agent. This phone number is Dodge's best phone number because 16,836 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-423-6343 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Dodge first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or facebook or twitter or web. In total, Dodge has 3 phone numbers. It's not always clear what is the best way to talk to Dodge representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Dodge. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dodge. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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