Dodge Customer Service Issues

Hello, I am seeking assistance to expedite the delivery of my new Dodge truck to the Red Bluff CA dealership. Recently, my family and I fell victim to the Dixie Fire, resulting in the loss of all our belongings. Given our rural location, we have been unable to find suitable rentals and were compelled to purchase a fifth-wheel trailer. This purchase was necessary for me to continue working and providing for my family during these challenging times. However, the truck we ordered is not expected to arrive for another 3 months, leaving us stranded without a means to tow our trailer as winter approaches. Any help in expediting this process would be greatly appreciated by my family. Thank you for your consideration. Best regards, Shaun P. [redacted]

I have a Dodge Journey with 53,[redacted] miles. Despite consulting three mechanics and undergoing two diagnostic tests, all indicated a mechanical problem. After a 45-minute hold, customer service was kind but couldn't assist in scheduling an appointment. They had a dealership call me, but no appointments were available. Managed to book an appointment through Mopar for a dealership in Bayside. However, the dealership called to clarify it was merely a request, not a confirmed appointment as mentioned in the email. When inquiring about my warranty, a rude representative informed me my basic policy had expired. A subsequent call revealed my valid powertrain warranty, though the tone was aggressive. The experience left me doubting their honesty. Despite venting via Mopar, the response was excuses due to high demand, forcing me to wait an additional 15 days for a confirmed appointment. The lack of accurate information and empathy for my situation from customer service caused disappointment. I now question the safety of driving my vehicle and wish to convey my concerns to the Dodge CEO.

I purchased a [redacted] Ram Dodge [redacted] Big Horn Pickup. Three days after my 3-year warranty expired, the driver's side automatic mirror stopped working. The local Dodge dealership fixed it for $[redacted]. Now, nine months later, the passenger automatic mirror has also failed. The dealership is refusing to assist this time. I believe that Dodge may be aware of this recurring issue with the mirrors. Experiencing failures in both mirrors within 9 months, before the vehicle turned 4 years old with just over 31,[redacted] miles, seems unusual. I would appreciate any assistance in this matter.

I recently purchased a [redacted] Grand Dodge Caravan R/T in May of [redacted]. Currently, the vehicle has just under 46,[redacted] miles and required service last week for new camshaft, lifters, and rockers on the left side, costing $2,[redacted].51. When I bought the vehicle, I also purchased an extended warranty for $1,[redacted] (60 months or [redacted],[redacted] miles), which apparently expired in May [redacted] along with the original powertrain warranty. I've been a loyal Dodge customer for nearly 50 years. I believed the extended warranty would extend past the vehicle warranty, but I was mistaken as the original dealer declined to assist. My service order number from Best CDJR is [redacted]. While I appreciate the service from Best, the cost based on years and mileage makes me wonder if Dodge could provide some coverage.

I've owned 3 Dodge Grand Caravans, and unfortunately, the automatic doors haven't been working on the last 2 vans. Due to my disability, I rely on the automatic doors, and it's incredibly painful for me to manually open them. Even after seeking help from Steve Stander in the executive office and taking it to a different dealership, the automatic doors and the front passenger lock issue persist. The dealership charged Dodge $[redacted], but the problem remains unresolved as the door still doesn't unlock with the fob. I initially bought the van at Roanoke Dodge in Roanoke, Illinois, and later went to Sam Leman Dodge in Peoria, Illinois for assistance. Despite being under warranty initially, the dealership now claims it's out of warranty, leaving me without a solution. Dodge's lack of response and poor treatment make me regret choosing their product, and I caution others to consider a different brand as Dodge Chrysler seems indifferent once they have your money.

I am a proud owner of a [redacted] Dodge [redacted] dually, and sadly, the front end of my vehicle has been problematic since I bought it. Despite my efforts to replace tires and have the front end aligned multiple times, the right front tire keeps wearing out prematurely. Recently, the dealership in Shelby, NC, where my truck is currently located, discovered that the ball joints are to blame for this persistent issue. I am puzzled as to why this problem wasn't identified and fixed during previous visits to the dealership. Additionally, I am facing troubles with the steering wheel lights flashing and the screen malfunctioning when trying to access vehicle information or reset certain filters. The technician suspects a faulty spring wiring harness may be causing these recurring problems. I wonder why Dodge or Chrysler hasn't issued a recall or memo to address these common issues if they are indeed widespread among these trucks. With repair costs exceeding $[redacted], I am hopeful for financial assistance or coverage from the dealership considering the nature of these re-occurring issues. I urge Marburger Dodge in Shelby, North Carolina, to adjust my bill to include full coverage for these persistent truck problems. Thank you, A dedicated customer.

Two days ago, I visited Safford Dodge dealership in VA to have an ECP package installed on my [redacted] black Dodge Dart. The cost totaled around $[redacted]. However, upon closer examination, I noticed severe marring and swirling on the vehicle, likely due to the clay bar being used without subsequent buffing or polishing. Prior to the package installation, my car had minimal marring from previous paint correction. I always maintained the vehicle with proper washing and drying methods, never using a brush or touch car wash. Now, I am facing a high bill and unsatisfied with the clear coat damage sustained during the coating application. Although the dealership offered to redo the work after I raised my concerns, I am hesitant to let them address the issue they caused, fearing further damage. My preferred resolution would be to have the dealership transfer the payment to a local professional for paint correction and ceramic coating.

While driving home from my child's football scrimmage, which was a little over an hour away, my dashboard warning light indicated that the coolant was overheating. Despite slowing down and attempting to use the heater to cool the engine, no heat was coming out. After stopping briefly, the car temporarily cooled down but then overheated again with the engine oil also heating up. Upon reaching home, I noticed a slight coolant splash under the hood on the driver's side and a coolant smell. I plan to take the car to the dealership tomorrow. I have concerns about their ability to properly repair the Hellcat engine due to what I have heard. The car has 17,[redacted] miles, and I fear that the engine may have sustained damage from overheating. I am seeking advice on my options if there is indeed damage from the overheating incident.

I own a [redacted] Dodge Charger SXT that I purchased new from the dealership. It did not include the Mopar navigation deck. I am looking to upgrade to have the full Mopar navigation experience and benefits. Additionally, I need to have my driver side mirror replaced as it is not working at all. The center console where the USB and Aux connections are located becomes loose and disconnects from my devices while driving. Can I visit any Dodge dealership for these issues? Purchased at: Selma Mall Dodge Dealership VIN: 2C3CDXBG1MH512750 Billing address: [redacted] Visalia, CA

We had a negative experience at Capital Dodge. The salesman provided false information, was rude, and there were issues with the vehicle's safety despite being assured it was checked. The contract seemed to be violated due to these issues. After requesting a conditional sale, it was verbally agreed, but documentation wasn't provided, and we were unexpectedly asked to sign ownership papers. When the salesman collected the truck, he drove off with a flat tire. We are disappointed and considering escalating this issue to the head office for better service in the future. Apologies for any spelling or grammar errors. - L. Joyner

In [redacted], I had my car serviced at Dodge Puyallup for a clutch job. Later on, my car stopped running, and after being towed back and forth, Dodge suggested replacing the P.C.M. and the B.C.M. Instead, they only replaced the P.C.M. and installed a Mopar battery. Despite multiple visits and inspections, my car remained unfixed and was deemed too old for parts. Frustrated, I contacted corporate and was surprised to find out my car was not recalled. After consulting with the General Manager, my car was brought in again for a third time, only to be told it was too old to repair. Feeling unsettled about the situation, I reached out to a specialized shop in Puyallup, where they discovered my car needed a new P.C.M., despite having one installed in December [redacted] with a 2-year warranty. Disappointed with Dodge Puyallup's service, I'm seeking a resolution through corporate before involving legal action. Thank you, Annette H.

My family has always been loyal customers of Dodge, having purchased multiple vehicles from them. Recently, my son bought a used [redacted] Dodge Ram truck. Unfortunately, he experienced a major issue with it on a trip back home due to his grandmother's illness. The truck overheated, forcing him to return home slowly while managing the overheating issue. Upon contacting the dealership, they were unable to accommodate him promptly as they were busy with other repairs. Eventually, he found another Dodge dealership willing to look at the truck, which has now been there for over two months without a clear explanation of the problem, except that a new motor costing $18,[redacted] may be needed. His warranty had expired without him realizing, despite only having the truck for nine months and driving 20,[redacted] miles. The lack of communication, updates, and support from the dealership has caused immense stress to him, and I, as a long-time business owner, find this customer service unacceptable. He is in dire need of assistance and resolution to this costly issue. Efforts to involve Dodge corporate are ongoing, but the delay is causing financial strain and work disruption for him. Any help or guidance on how to proceed would be greatly appreciated. Thank you. - Diane M. H.

I own a [redacted] Ram [redacted] with a 6.4 Hemi. I recently had the transmission fluid and filter changed at 55,[redacted] miles as it was not shifting properly. The dealer informed me that I now require a new transmission, transmission oil cooler, and fluid, totalling $9,[redacted]. My truck has 66,[redacted] miles on it, and there was uncertainty about part availability. I am very disappointed with this situation and do not plan to purchase from Dodge again. I believe Dodge should take responsibility for their products.

I have been a Dodge Ram owner for 20 years. I am currently experiencing issues with my [redacted] Ram EcoDiesel at Performance Dodge in Woodbury, NJ. The high-pressure fuel pump repair is taking longer than anticipated, and the part is not expected until around August 9th. This situation is causing me additional financial strain as I have resorted to using ride-sharing services and will now need to rent a vehicle for an extended period due to personal circumstances. I believe it would benefit customers if Ram offered courtesy vehicles, especially considering the investment in their trucks. Thank you.

I own a [redacted] Dodge Charger RT with a lifetime bumper-to-bumper warranty. After 5 1/2 months of frustrating efforts and numerous calls to your company, I am disappointed to learn that Chrysler is willing to buy back the warranty but not the car. As a loyal Chrysler customer for over 45 years, I believe this is unfair treatment. I urge Chrysler to reconsider and repurchase the car while refunding my warranty money. My VIN is 6H195081, and the case number is [redacted]3. It is crucial to me that this matter is resolved appropriately. Thank you for your assistance. - JA Email: [redacted]