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Spirit Air Customer Service

Phone Number & Contact Info

Spirit Air's Best Phone Number

855-728-3555
Toll-free·Calls Customer Service·Most popular Spirit Air number
Q:

How do I talk to a live human at Spirit Air?

A:Press 3 at the first menu.
Q:

Does Spirit Air offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 10 minutes and 4 seconds. The longest hold times are on Tuesday, and the shortest are on Sunday. How is this calculated?

Spirit Air Customer Phone Numbers

Corporate Offices

877-888-5926
Toll-free · 24 hours, 7 days · Dial extension 7004 · If you know your party's 4-digit extension, enter it now, or stay on the line for more transfer options.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Spirit Air phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 at the first menu.
Below are some clips we've found from Spirit Air's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for calling Spirit. If you'd like to participate in a survey, please stay on the line at the end of the call. Calling from a mobile device? Did you know you can message with us directly? Press one for real time responses. To book a new flight, remember, booking online at spirit dot com will save you the twenty five dollar per guest phone charge. If you're calling about a new booking, press one."
Excerpt from a call with Spirit Air
Saturday, January 6, 2024 5:06 AM

They may need the phone number on your account

"Thanks for calling Spirit. If you'd like to participate in a survey, please stay on the line at the end of the call.
Calling from a mobile device? Did you know you can message with us direct
Would you like to use the phone number you are calling from? Press one for yes or press two to enter a different number."
Excerpt from a call with Spirit Air
Wednesday, March 13, 2024 8:12 PM

The first phone menu

"Thanks for calling Spirit. If you'd like to participate in a survey, please stay on the line at the end of the call. Calling from a mobile device? Did you know you can message with us direct
To book a new flight, press one.
For existing reservations, press two.
For general questions, press three.
For Spirit Mastercard priority service, press four."
Excerpt from a call with Spirit Air
Monday, May 20, 2024 10:16 PM

After you press 1

"To repeat this remember, booking online at spirit dot com will save you the twenty five dollar per guest phone charge.
If you're calling about a new booking, press one.
If you're booking a vacation package, press two."
Excerpt from a call with Spirit Air
Friday, January 19, 2024 9:03 AM

What are the hours and when should I call?

Spirit Air operates the call center for this 855-728-3555 phone number 24 hours, 7 days. The short answer is that you should call on a Sunday. This observation and the following section are based on analysis of a sample set of 2,443 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Spirit Air phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Spirit Air staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Spirit Air is Saturday. The most busy day to call is Thursday, which averages 46% more phone calls by comparison. Again, this is based on a sample of 2,443 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Sunday. The longest wait in the queue on average occurs on Tuesday, which is 200% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Shortest
Mon
Tue
Longest
Wed
Thu
Fri
Sat

The best time to call Spirit Air

In summation, the best day to call Spirit Air is Sunday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Spirit Air staffs up on Sunday to handle the higher call volume, and that makes it the best time to call.

Calling this Spirit Air Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Mar 5, 2024

Thanks to a streamlined phone system, Spirit Air makes it easy for customers who need to reach an agent for questions or concerns. When calling their support line, I was greeted with an automated message offering Spanish language assistance by pressing 9 followed by a notice to stay on the phone at the end of the call for a short survey. 

Customers calling from mobile phones are then given the option to converse with Spirit Air representatives in real time via text messaging by pressing 1. That sounded like an efficient method but I decided to wait on the phone to see if I could speak with someone. 

After a minute of hold time, I was offered a full menu of options ranging from booking a new flight or checking on an existing reservations to help with general questions or Sprit Air credit card assistance. Since I was calling to get information about their payment plan program, I opted for general questions and was placed on hold. While waiting, the automated system shares informational updates regarding the new RealID card that will be required to fly starting in 2025 as well as Spirit Air’s reward program that helps flyers accrue miles for discounts.

Upbeat music fills the hold time, which lasted close to 10 minutes. This wasn’t too tedious of a wait for me but for those who don’t have much time to spare, the text option initially offered may be the way to go. When the rep came on the line, I was asked to give my identification before being asked how I could be helped.

Having never flown on Spirit, I asked the rep about any deals, promotions or payment plans that would make booking a flight more budget-friendly. He explained that any seasonal promotions are regularly posted online, adding that Spirit does offer a payment plan through Uplift that allows customers to pay for a flight in low monthly payments. Flyers are able to book flights now, choose Uplift at the time of payment and apply for the program. Approval isn’t guaranteed, he shared, and may be denied based on credit details or amount requested. 

However, once approved and the loan terms determined, he told me flyers can reserve flights as soon as needed and begin making payments within the approved period. Interest rates tend to be lower than most credit cards, he added.

This sounded like a great way to make a budget-friendly trip happen, especially when tight finances prohibit making one large payment. He agreed and asked if I had any other questions. I thanked him for his time before the call ended and hung around for the survey, ready to share my appreciation for a helpful and knowledgeable employee.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Spirit Air

If you have time to do a bit of reading before you call Spirit Air, we recommend you read over some of our problem-specific articles.

What is the baggage allowance for Spirit Air?

Spirit Air has a unique baggage policy known as Bare Fare™, where passengers are only entitled to a small personal item, like a purse or small backpack, for free. Any additional luggage, including carry-on and checked bags, attracts an additional fee. Passengers can choose different options to add baggage allowances to their booking, with prices varying based on the weight and size of the bags. For those traveling with larger or multiple bags, it is recommended to pre-purchase baggage allowances online, as fees tend to be higher at the airport. The specific baggage allowance and associated fees can be found on the Spirit Air website or by contacting their customer service.

What is the carry-on baggage policy for Spirit Air?

Spirit Air's carry-on baggage policy allows each passenger one personal item to be brought on board for free. This personal item must fit under the seat in front of you and should not exceed dimensions of 18 x 14 x 8 inches. However, for an additional fee, passengers can also bring a larger, overhead bin-sized carry-on bag. This larger bag should not exceed dimensions of 22 x 18 x 10 inches, including handles and wheels. It is important to note that Spirit Air charges fees for both personal item and larger carry-on bag if not selected during online booking and instead requested at the gate. Additionally, all carry-on bags must adhere to weight restrictions, which vary based on the fare type and destination.

How Do I Book a Flight with Spirit Air?

This short article will explain the steps you can take if you are looking to book a flight with Spirit Air line.

Top Spirit Air customer service problems

Click the link above to get answers to just about any Spirit Air customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Spirit Air, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with reservation: "My daughter made a reservation for me, but I never received the confirmation or boarding pass."
- From a call lasting 6m 54s , May 20, 2024 10:16 PM
Adding wheelchair assistance and changing seat: "I was calling because my wheelchair assistant wasn't added on my flight for tomorrow and I need to change my seat to be closer to the front due to my anxiety."
- From a call lasting 13m 38s , May 10, 2024 7:26 AM
Missing reservation confirmations: "We made reservations back in March, and we've been waiting for confirmation."
- From a call lasting 5m 12s , Apr 20, 2024 4:09 PM
Requesting refund for canceled flight: "How can I get refunded the money for tickets that I'm gonna be canceled?"
- From a call lasting 8m 27s , Apr 10, 2024 1:40 PM
Issue with voucher redemption: "I've been promised this extension for March, but it never worked, so I'm unable to book a flight."
- From a call lasting 9m 45s , Apr 8, 2024 5:26 PM
Adding extra luggage payment: "I'm flying out of Kingston, Jamaica today, and I am trying to see if I could get on another luggage pay for another luggage."
- From a call lasting 13m 33s , Apr 7, 2024 1:29 PM
Requesting wheelchair assistance: "My flight is next Monday but my mom needs wheelchair assistance, I couldn't find where to request it online so I'm calling to have it arranged for her."
- From a call lasting 6m 7s , Apr 5, 2024 3:28 PM
Flight delay inquiry: "I just want to know if it's okay It's been delayed for, like, in three hours."
- From a call lasting 6m 57s , Apr 3, 2024 8:18 PM
Call initiation: "So Hello?"
- From a call lasting 2m 10s , Apr 2, 2024 10:18 PM
Seeking credit refund: "I just wasn't sure if I was able to get a credit to use to fly with you guys in the near future instead."
- From a call lasting 12m 34s , Apr 2, 2024 5:40 PM

More Spirit Air Customer Service Contacts

There are of course other ways to contact Spirit Air customer service besides the phone. Below we list the best ones, by medium.

Spirit Air Customer Service Live Chat

spirit.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Spirit Air provides this option.

Spirit Air Customer Help Desk / Web Support

customersupport.spirit.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Spirit Air customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Spirit Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Spirit Air agent. This phone number is Spirit Air's best phone number because 117,306 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-728-3555 include Refund a Charge, Update Reservation, Question About A Booking, Flight Inquiry, Special Request and other customer service issues. The Spirit Air call center that you call into has employees from Philippines and is open 24 hours, 7 days according to customers. In total, Spirit Air has 2 phone numbers. It's not always clear what is the best way to talk to Spirit Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Spirit Air. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Spirit Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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