How Do I Get Device Support from T-Mobile?

In a nutshell: T-Mobile offers support for a variety of devices, including Apple, OnePlus, Samsung, and T-Mobile devices. Support can be accessed by calling T-Mobile directly or asking the community. The T-Mobile website has a support page where you can select your device brand and find specific information and troubleshooting steps. There are also options to troubleshoot your device, get the latest updates, contact T-Mobile, or ask the community for help. Phone numbers are available for customer service support.

Christian Allen is the editor / author responsible for this content.
Jan 30, 2024


You can get support from T-Mobile for your Apple devices, OnePlus, Samsung and T-Mobile devices. The Support offers troubleshooting steps on fixing specific features on your device or on how to install the latest updates to get the most from your devices. You can get support by calling T-Mobile directly or by asking the community.

There are several ways to get in touch with T-Mobile. You can call the consumer or business sales, use the app or call the international number for international callers. Don't forget to also click this specific Customer Support to get additional support from T-Mobile.

Open the Devices Support Page on the T-Mobile Website

Use this link to get support from a T-Mobile device you're using:

Select a device by clicking the major brands available: T-Mobile, Apple, OnePlus and Samsung. When you click on Apple, you'll be taken to a page with a list of Apple devices you can click on. Tap on the device to get specific information about the device. For example, when you click on Apple iPad Pro 12.9", you can view details on how to change its privacy setting, enable permission or on how to remove or uninstall an application. You'll also be provided with more information on the device's battery, media, settings, connections, contacts, etc. Contact Support only if you can't find what you were looking for.

How Do I Get Device Support from T-Mobile? (Step 1)

Tap Troubleshoot Your Device

You can still find this on the Support page. Use this link if you need specific steps on how to troubleshoot your device. You'll be provided with information on your iPhone or iPad, messaging issues, help for your device or internet and data. Again, contact Support only when you can't find what you're looking for.

Tap Get the Latest Updates

If you have an Android 14 device, click get the latest updates to see software updates on your Android device.

Click Contact Us

If you can't find what you're looking for on the page, tap Contact Us to see a list of T-Mobile phone numbers you can call. You can also get support for your internet connection and T-Mobile addresses if you have more questions or comments.

How Do I Get Device Support from T-Mobile? (Step 4)

Tap Ask the Community

Still on the Support page, tap Ask Our Community if you want help from T-Mobile customers. The page provides loads of information on network and coverage, devices, prepaid and postpaid, T-Mobile for business and streaming. You can view the list of categories or ask a question to the community. Don't forget to log in to your account to get notifications for responses.

How Do I Get Device Support from T-Mobile? (Step 5)


Do you still need support for your device from T-Mobile? Call one of the phone numbers to talk to a customer service representative. Just make sure you have the information ready to get a quick and effective resolution to your issue. Or if you have additional concerns or questions, please get in touch with this specific Customer Support.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Get Device Support from T-Mobile?

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Device Support from T-Mobile? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 5 years ago
Updated 4 months ago
Viewed 2,101,781 times
T-Mobile Account
Device customer support
Device recovery
T-mobile inquiries
Device Support

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!