What is T-Mobile's return policy for devices?

T-Mobile offers a straightforward return policy for devices. Customers are eligible for returns within 14 days from the date of purchase. During this period, they can return devices and cancel their contract without any additional fees or penalties. To initiate the return process, customers need to visit a T-Mobile store or contact customer service. The device must be in its original condition, accompanied by all the accessories and packaging. T-Mobile reserves the right to inspect the device before approving the return. Once the return is approved, customers will receive a refund within a reasonable timeframe. However, please note that this return policy does not cover SIM cards, prepaid top-ups, or any service charges incurred during the usage period.