T-Mobile (UK) Customer Service

Phone Number & Contact Info

T-Mobile (UK)'s Best Phone Number

0170 731 5000
Calls Customer Service·Most popular T-Mobile (UK) number
Q:

How do I talk to a live human at T-Mobile (UK)?

A:Requires a current phone or account number
Q:

Does T-Mobile (UK) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 7 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

T-Mobile (UK) Customer Phone Numbers

Customer Service

+44 845 412 5000
24 hours, 7 days · Requires a current phone or account number ·

Customer Service

+44 800 079 8586
24 hours, 7 days · Requires a current phone or account number ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this T-Mobile (UK) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Requires a current phone or account number

What are the hours and when should I call?

T-Mobile (UK) operates the call center for this 0170 731 5000 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 5,106 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this T-Mobile (UK) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like T-Mobile (UK) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call T-Mobile (UK) is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 5,106 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call T-Mobile (UK)

In summation, the best day to call T-Mobile (UK) is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that T-Mobile (UK) staffs the call center well on Monday.

Why Customers Call T-Mobile (UK)

If you have time to do a bit of reading before you call T-Mobile (UK), we recommend you read over some of our problem-specific articles.

What are the available T-Mobile plans in the UK?

T-Mobile offers a range of flexible plans to suit individual needs in the UK. Currently, customers can choose from three main options. The first is the pay monthly plan, where customers have the choice of different data allowances, unlimited calls, and texts. These plans come with various contract lengths and phone options. Another option is the pay-as-you-go plan, allowing customers to top up their account as needed without any contracts. This plan includes data, minutes, and texts. Lastly, T-Mobile offers SIM-only plans, which provide customers with a SIM card and data, minutes, and texts, without a phone. These plans can also be on a monthly or pay-as-you-go basis. With these various plans, T-Mobile aims to cater to each customer's specific usage and budget.

What is T-Mobile's coverage area in the UK?

T-Mobile's coverage area in the UK extends across the majority of the country, providing reliable mobile network coverage in both urban and rural areas. As one of the leading mobile service providers, T-Mobile strives to offer comprehensive coverage to its customers. While coverage can vary, T-Mobile's network covers most major cities, towns, and regions across the UK. To ensure maximum coverage, T-Mobile continues to invest in expanding its network infrastructure. However, it is important to note that certain remote or isolated areas may have limited coverage due to geographical constraints. To check network availability or coverage in a specific location, customers can use T-Mobile's online coverage checker tool or contact their customer service team for more information.

Can I use T-Mobile international roaming in the UK?

Yes, T-Mobile offers international roaming services which allow you to use your mobile phone even when you're abroad in the UK. With T-Mobile international roaming, you can make and receive calls, send and receive text messages, as well as access mobile data services like email and internet browsing. However, it's important to note that roaming charges may apply when using these services abroad. To ensure you have the best roaming experience, T-Mobile also offers various international roaming plans and packages that you can select based on your needs and usage. It's recommended to check with T-Mobile customer support or visit their website for up-to-date information on roaming rates and options in the UK and other countries.

Top T-Mobile (UK) customer service problems

Click the link above to get answers to just about any T-Mobile (UK) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More T-Mobile (UK) Customer Service Contacts

There are of course other ways to contact T-Mobile (UK) customer service besides the phone. Below we list the best ones, by medium.

T-Mobile (UK) Customer Help Desk / Web Support

ee.co.uk - Customer Service
Online customer service support
As a last, sometimes only, resort- T-Mobile (UK) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is T-Mobile (UK)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a T-Mobile (UK) agent. This phone number is T-Mobile (UK)'s best phone number because 30,636 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0170 731 5000 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. The T-Mobile (UK) call center that you call into has employees from Greensboro, NC / India and is open 24 hours, 7 days according to customers. In total, T-Mobile (UK) has 3 phone numbers. It's not always clear what is the best way to talk to T-Mobile (UK) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for T-Mobile (UK). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like T-Mobile (UK). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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