How Do I Track My T-Mobile Order?

When you order a new phone, tablet or accessory from T-Mobile, you want to make sure your purchase arrives on time. You can track your order through the T-Mobile website, at the United States Postal Office (USPS) website or at the United Parcel Service (UPS) website. By entering your tracking or order numbers, you can quickly learn if your order has been shipped and where it is in the delivery process.

Many customers rely on T-Mobile for their cellphone needs. If you've recently ordered a device from T-Mobile, you probably want to make sure that your device arrives on time. So, how do you track your T-Mobile order? You can get tracking information and assistance from T-Mobile customer support here, and you find more information below on how to track your order.

How to Track Your T-Mobile Order

There are three ways you can track your T-Mobile order: online, through the United States Postal Service (USPS) tracking or through United Parcel Service (UPS) tracking.

T-Mobile Online Tracking

To track your T-Mobile order online, follow these steps:

  1. Open T-Mobile's website in your computer's browser
  2. Log-in to your account
  3. Choose the "Shop" link on your screen
  4. Open the "Other Links" section and choose "Order Status"
  5. Enter your order number
  6. Enter your billing zip code
  7. Select "Continue"

The T-Mobile website will display your order's status so you will know if it was properly received, is currently being processed or has shipped. You should have also received emails updating you on the status of your order along with the shipping method and tracking number for the shipment company once your order is on its way to you.


If your T-Mobile order is coming to you through the USPS, you can track your package by doing the following:

  1. Open the USPS website in your computer's browser
  2. Move cursor over "Quick Tools" at the top of the page
  3. Select "Track a Package" from the drop-down menu
  4. Enter the tracking number T-Mobile provided in your order email
  5. Click on "Find" to get the status update on your USPS delivery

If you have signed up for informed delivery, you will also receive a notification via email that you have a package scheduled for delivery on the date your T-Mobile order will be dropped off at you home or shipping address.


When T-Mobile packages are shipped via UPS, you can track the order by completing these steps:

  1. Open the UPS website in your computer's browser
  2. Select the region you are in (such as North America)
  3. Click on the country in that region when the drop-down menu appears
  4. Enter your tracking number (this can be found in your email from T-Mobile confirming your order was shipped via UPS)
  5. Select "Track" to see your shipment status

Tracking your T-Mobile order is easy with the steps outlined above. For more information or assistance, contact T-Mobile customer support here.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Track My T-Mobile Order?

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