1. All Companies › 
  2. T-Mobile Customer Service › 
  3. FAQ › 
  4. How Do I Track My T-Mobile Order?
Updated

How Do I Track My T-Mobile Order?

When you order a new phone, tablet or accessory from T-Mobile, you want to make sure your purchase arrives on time. You can track your order through the T-Mobile website, at the United States Postal Office (USPS) website or at the United Parcel Service (UPS) website. By entering your tracking or order numbers, you can quickly learn if your order has been shipped and where it is in the delivery process.

Christian Allen is the editor / author responsible for this content.
Dec 9, 2022

Many customers rely on T-Mobile for their cellphone needs. If you've recently ordered a device from T-Mobile, you probably want to make sure that your device arrives on time. So, how do you track your T-Mobile order? You can get tracking information and assistance from T-Mobile customer support here, and you find more information below on how to track your order.

How to Track Your T-Mobile Order

There are three ways you can track your T-Mobile order: online, through the United States Postal Service (USPS) tracking or through United Parcel Service (UPS) tracking.

T-Mobile Online Tracking

To track your T-Mobile order online, follow these steps:

  1. Open T-Mobile's website in your computer's browser
  2. Log-in to your account
  3. Choose the "Shop" link on your screen
  4. Open the "Other Links" section and choose "Order Status"
  5. Enter your order number
  6. Enter your billing zip code
  7. Select "Continue"

The T-Mobile website will display your order's status so you will know if it was properly received, is currently being processed or has shipped. You should have also received emails updating you on the status of your order along with the shipping method and tracking number for the shipment company once your order is on its way to you.

USPS

If your T-Mobile order is coming to you through the USPS, you can track your package by doing the following:

  1. Open the USPS website in your computer's browser
  2. Move cursor over "Quick Tools" at the top of the page
  3. Select "Track a Package" from the drop-down menu
  4. Enter the tracking number T-Mobile provided in your order email
  5. Click on "Find" to get the status update on your USPS delivery

If you have signed up for informed delivery, you will also receive a notification via email that you have a package scheduled for delivery on the date your T-Mobile order will be dropped off at you home or shipping address.

UPS

When T-Mobile packages are shipped via UPS, you can track the order by completing these steps:

  1. Open the UPS website in your computer's browser
  2. Select the region you are in (such as North America)
  3. Click on the country in that region when the drop-down menu appears
  4. Enter your tracking number (this can be found in your email from T-Mobile confirming your order was shipped via UPS)
  5. Select "Track" to see your shipment status

Tracking your T-Mobile order is easy with the steps outlined above. For more information or assistance, contact T-Mobile customer support here.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Track My T-Mobile Order?

Why does GetHuman Write How-to Guides for T-Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like T-Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Track My T-Mobile Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

T-Mobile

Best Phone Number for T-MobileMore questions and solutions
Asked 3 years ago
Updated 2 years ago
Viewed 99,042 times
T-Mobile
T-Mobile
T-Mobile order
track your T-Mobile order

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!