In a nutshell: Back in 2020, Virgin Mobile transferred its U.S. customer accounts to Boost Mobile. If you're trying to change your primary contact on your account, you'll need to do it through Boost Mobile. But is it possible? The following information can help you determine if you can switch your primary contact and, if so, how to do it.
Back in 2020, Virgin Mobile transferred its U.S. customer accounts to Boost Mobile. If you're trying to change your primary contact on your account, you'll need to do it through Boost Mobile. But is it possible? The following information can help you determine if you can switch your primary contact and, if so, how to do it.
New primary contact detailsReason why you want to change the primary contact
Visit the Boost Mobile homepage.
Search for the Boost Mobile menu on the homepage. You'll find it in the upper-right corner of the website. It's to the right of the shopping cart icon and is represented by three black horizontal lines.
Click on the three black horizontal lines to open the Boost Mobile menu.
Find the "Support" line on the Boost Mobile menu. It's after "Activate" and before "Account."
Click on the "Support" line to go to the support page. It says "Boost Mobile Support" at the top in yellow lettering and "Need answers? We got you." underneath in white letters.
Scroll through the page until you find the section that says "Account Management." The section includes three links and a button that says "Manage Your Account."
Click on the "Manage Your Account" button to go to the page of the same name.
Browse the Boost Mobile "Manage Your Account" page. It offers information about how to change certain types of account details.
After reading the information, try to change your primary contact details in your Boost Mobile account. If you're unable to complete the process, please continue to the next step.
Since you now have a Boost Mobile account rather than a Virgin Mobile account, you'll need to contact the Boost Mobile customer support team if you require assistance with making any changes.
If it's possible to change your primary contact on your Boost Mobile account, the representative can guide you through the process. They may even be able to make the change themselves. Before calling, have the details of the new primary contact available so you can provide them to the representative.
If you had your customer account transferred from Virgin Mobile to Boost Mobile, don't worry if you need to change your primary contact person. A knowledgeable Boost Mobile team member can assist you through the process, whether you do it yourself or they make the change for you.
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