How Do I Update Information in My Virgin Mobile Account?

If you wish to update information in your Virgin Mobile account, you can do it on ‘My Virgin Media.' You may contact the support agents for help if you need it.

Jeff Whelpley is the editor / author responsible for this content.
Jan 29, 2020

How Do I Update Information in My Virgin Mobile Account?

If you change your information, you can easily update it on your Virgin Mobile account. Virgin Mobile customers can change their email address and contact information.

Updating Your Virgin Mobile Personal Account Details

If you want to update your Virgin Mobile personal account information, log in to ‘My Virgin Media and tap on the option ‘My Profile' at the top of your page. You have the option to update your address, date of birth, contact information, and more.

Updating Your Notification Method and Billing Information

Virgin Mobile has two billing options; paper and online. You can update your billing information through ‘My Account' as follows

1. Log in to ‘My Account'

2. Click on the option ‘Bills & Payments'

3. Click ‘Bill Notification'

4. Choose the billing or notification method that applies to you

5. Click ‘Update'

Updating Your Residential or Billing Address

  1. Log in to ‘My Account'
  2. Tap on the option ‘Profile'
  3. Click ‘Contact Details' and then ‘Edit contact details'

Updating Your Name

If you wish to update your name, you may need to fill in a form. You also need to send a copy of your utility bill, Council; Tax bill, or mortgage agreement. It should be dated within the past six months.

You may also need to provide proof of name change. Your proof of name change may be a copy of your;

  1. Marriage certificate
  2. Dead poll documentation
  3. A civil partnership
  4. A signed passport

If You Forgot Your Email Address

  1. Open the ‘My Account' login page
  2. Click on the option ‘Forgot Your Email?'
  3. Enter your account number or phone number and then your PIN
  4. Click on the option ‘Recover Email'
  5. Your login email will be retrieved and displayed on your screen

Updating Your Lost Password

  1. Visit the ‘My Account login page
  2. Click ‘Forgot Your Password?'
  3. Enter your email address and then click ‘Submit'
  4. You will receive an email with a password reset link
  5. Tap on the link and it will direct you to a different page where you can reset your password
  6. Use your new password to log in

Resetting Your Password

  1. Log in to ‘My Account'
  2. Click ‘Profile' and then ‘Login'
  3. Click ‘Change Email/Change Password
  4. Enter your updated password or email

Contacting the Support Team

If you run into any challenges while updating your Virgin Mobile information, you should contact the customer support team as soon as possible. The best way to contact Virgin Mobile is on the phone. The customer service representatives are friendly and always willing to help. They will direct you to the best help for your needs.

Email support may be a good support option if you don't wish to speak directly with a support agent. Send the customer service agents a brief email with the details of your problem. They will write back to you as soon as they can.

You may contact the customer support team on Twitter or Facebook. They are good options if you don't need to speak with a support agent. When seeking support on social media, you are likely to get help fast. You may also learn from the opinions of other customers.

Consider looking for answers on the Virgin Mobile help desk. It has helpful pages and answers to some of the most common questions. Look for help on the help desk before contacting the support agents.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Update Information in My Virgin Mobile Account?

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