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How Do I Recover My Metro PCS Password?

In a nutshell: Did you forget your T-Mobile password? You can use a password manager to avoid forgetting your password. Thankfully, you can easily recover your T-Mobile account. As long as you have access to the email address and phone number associated with your account, it should be easy to reset your password. You can reset the password through the T-Mobile website or the app. If you have just lost or forgotten your password, read this helpful guide for the step-by-step instructions for resetting your T-Mobile password.

Dec 11, 2025

Introduction

Did you forget your T-Mobile password? You can use a password manager to avoid forgetting your password. Thankfully, you can easily recover your T-Mobile account. As long as you have access to the email address and phone number associated with your account, it should be easy to reset your password. You can reset the password through the T-Mobile website or the app. If you have just lost or forgotten your password, read this helpful guide for the step-by-step instructions for resetting your T-Mobile password.

Visit the Password Reset Link

Enter the email address associated with your T-Mobile account and click Email Password Reset Link. Check your email and follow the instructions to reset your password. Note that the password reset link expires, so we suggest resetting your password as soon as you get the email.

If you want to use the app, follow the steps below.

Open the Digits App by T-Mobile

Click Forgot Password

Enter Email or Phone and Your Billing Zip Code

Select an Option

You can either answer a security question or wait for a text message from T-Mobile.

Enter the Temporary Password

You need the temporary password to create a new password for your T-Mobile account. Wait for this password from T-Mobile and enter it in the box.

Create a New Password

Enter your new password and click Next. T-Mobile passwords must be 8-50 characters, and must include at least one letter or number. It should not have any spaces, but it's best practice to include special characters. Also, make sure your new password isn't the same as your previous passwords.

Wait for the Code

T-Mobile will send a code for security purposes. Click Next and wait for the code. If you have two phone numbers from T-Mobile, choose just one.

Enter the Verification Code and Click Next

You will receive a temporary verification code. Enter it in the box.

Type Phone Number Registered on Your Device

T-Mobile will send an authentication code to this phone number.

Type in The Authentication Code and Click Validate

Choose the Line You Want to Use and Tap Activate

This is the last step of the password reset process. You can now use your new password to log back in to your T-Mobile account.

T-Mobile recommends you change your password every few months to secure your account. If you get an email from T-Mobile prompting you to change your password, consider changing it, or you may get locked out of your account. Also, it's best that you take advantage of your device's Face or Touch ID to sign in securely.

Additionally, consider turning on two-step verification to fully secure your account. T-Mobile also has the right to turn this on, especially when it detects suspicious activities on your account.

Conclusion

Were you able to successfully reset your T-Mobile password? Never share it with anyone, and avoid using personal names or dates when creating a new password. Using a password manager also helps. After setting up 2-step verification, you can also use SMS and the security questions for identity confirmation. This would enhance account security. Consider Google Authenticator as well, where you can use Face ID or fingerprint to complete the 2-step verification process. Do you still have questions on how to reset your password? Contact T-Mobile Customer Support today.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Metro by T-Mobile

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Updated 14 days ago
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