How Do I Remove Account Restrictions on My Metropcs Account?

In a nutshell: If your Metro by T-Mobile account is restricted, follow these steps to try to lift those restrictions: Go to the Metro by T-Mobile website, log in to your account, return to the homepage, locate the menu

Introduction

It can be frustrating when your phone account is restricted. If you currently have restrictions on your Metro by T-Mobile account, previously known as MetroPCS, the following tips can help you get started if you want to learn how to try to lift those restrictions.

What You'll Need

Cell phone

Go to the Metro by T-Mobile Website

Visit the Metro by T-Mobile website.

How Do I Remove Account Restrictions on My Metropcs Account? (Step 1)

Open the "Log in" Page

Click on "Log in" at the top of the homepage, which will open a page that has a purple and white "Log in" button.

How Do I Remove Account Restrictions on My Metropcs Account? (Step 2)

Log in to Your Account

Click on the purple and white button to go to the "Log In To My Account" page, where you can log into your account. Enter your information, then click "Log in."

How Do I Remove Account Restrictions on My Metropcs Account? (Step 3)

Return to the Homepage

Once you log in to your account, click the "m by T" icon on the top left of the page to return to the homepage.

Locate the Menu

Locate the three horizontal lines in the upper right corner of the Metro by T-Mobile website.

Open the Menu

Click on the three horizontal lines to expand the menu.

How Do I Remove Account Restrictions on My Metropcs Account? (Step 6)

Find the "Help" Section

Scroll down on the menu until you find the "Help" section. It has a black chat bubble to its left and a downward-pointing arrow to its right.

Open the "Help" Menu

Click on the downward-pointing arrow to the right of "Help" to expand the menu.

How Do I Remove Account Restrictions on My Metropcs Account? (Step 8)

Locate "Online Support"

Scroll until you find the line that says "Online Support." Click on it.

Locate the Chat Bubble

You'll be directed to the "Welcome to Metro Support" page. Locate the chat bubble on the lower right corner of the screen.

How Do I Remove Account Restrictions on My Metropcs Account? (Step 10)

Open the Chat Box

Click on the chat bubble to open the chat box.

How Do I Remove Account Restrictions on My Metropcs Account? (Step 11)

Speak to a Representative

Follow the prompts from the bot until you speak to a representative. If you were unable to speak to someone via chat, move on to the next step.

Call Customer Support

If you were unable to speak to a representative via chat and still need help, call the Metro by T-Mobile customer service team directly for assistance.

Conclusion

Metro by T-Mobile makes it easy to get assistance from a customer service representative when you want to learn more about removing restrictions on your account. Contact them as soon as possible to expedite the process so you can quickly get the answers you need.

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