How Do I Report a Problem with My Metro PCS Wireless / Mobile Phone?

If you would like to know how to report a problem to Metro PCS wireless about your mobile phone, this article can help. You will find a lot of information and troubleshooting tips that may help fix the problem so you won't have to contact Metro PCS. However, if you still have a problem, contact details are provided.

Cannot Receive or Make Calls

If you are not able to receive or make calls from your Metro mobile phone by T-Mobile, follow these troubleshooting techniques and you may be able to resolve the issues on your own.

• Check the MetroPCS coverage map to ensure you are located within their coverage area.
• Power cycle the mobile device by turning it off and on.
• Make sure your phone settings are set to the following: Airplane mode should be off, Wi-Fi should be off, blocking mode is set to off, call forwarding is set to off, and call reject is disabled.
• Manually select your network settings by going to the Network settings menu and choose T-Mobile or Metro as your network.

If these techniques were not able to correct the problem and you still can't make calls, click here to contact a customer service representative who can help.

Can't Connect to the Internet or No Data

If you are having problems with connecting to the internet or to data on your T-Mobile device by Metro, try the following steps to resolve the issues:

• Check the MetroPCS coverage map to ensure you are located within their coverage area.
• Power cycle the mobile device by turning it off and on.
• Make sure your phone settings are set to the following: Airplane mode should be off, Wi-Fi should be off, mobile data should be enabled, and all mobile data limits should be disabled.
• Check your phone for software updates. If there are updates available, it is recommended you install them.

If these troubleshooting tips were unsuccessful, click here to report the problem to MetroPCS or for any further questions.

Data is Extremely Slow

There are several reasons why your phone's data may run slow, try the following tips to fix the issue.

Start by checking your data usage. You can do this online by visiting your account or on the myMetro app. This will let you know how much high-speed 4G LTE data was used for your current pay cycle. Usually, your phone would run slower if you went over the allotted amount, even though you have unlimited data. For your phone to run faster, you can purchase more data to top it up or you can get more 4G LTE data by upgrading your plan.

However, if you check your data meter and it shows there is high-speed data remaining, try going to your phone settings and ensure Network Mode is set on LTE/WCDMA/GSM.

If you still want to report a problem to MetroPCS, click here.