In a nutshell: If you have Metro by T-Mobile and want to either enroll or unenroll in autopay, you can typically do it through the website or app. Should you run into problems, a knowledgeable customer service representative can assist. Here are the steps to follow to make changes to how you pay your Metro by T-Mobile bill.
If you have Metro by T-Mobile and want to either enroll or unenroll in autopay, you can typically do it through the website or app. Should you run into problems, a knowledgeable customer service representative can assist. Here are the steps to follow to make changes to how you pay your Metro by T-Mobile bill.
Visit the Metro by T-Mobile website.
Locate the menu on the Metro by T-Mobile homepage. It's represented by three stacked horizontal black lines in the upper-right corner of the website.
Click on the three black lines, which will cause the menu to expand.
Locate the horizontal search box. It's at the top of the menu and says "Search" with a magnifying glass icon to its left.
Click on the Metro by T-Mobile search box. Doing so will outline the box in blue, cause a blue cursor to blink, and make your phone's keyboard appear.
Type "Autopay" in the search bar, and press the return button on your phone's keyboard.
Look through the search results to find the one that pertains to your situation. For example, if you want to enroll in autopay, look for the page titled, "How to Enroll in Autopay Metro by T-Mobile."
Click on the link that's relevant to your need. Doing so will transfer you to another page.
Read the page. It will include information on how to make the change online or by using the MyMetro app.
Attempt to either enroll or unenroll in autopay for Metro by T-Mobile. If you run into difficulties, please move on to Step 11.
If you have trouble changing your payment settings, it's a good idea to contact Metro by T-Mobile for assistance. Provide details about what you've already tried doing to enroll or unenroll in autopay. Put your phone on speaker so you can follow along with the representative's instructions while you attempt to make the changes in your account.
Take notes during the call, including the date you called. Make sure to ask the representative when the change will go into effect and if it will do so before your next bill due date.
Don't hesitate to reach out to Metro by T-Mobile customer support if you can't enroll or unenroll in autopay. Make sure to contact them as soon as possible. This can increase your chances that the change will go into effect before your next bill due date.
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