In a nutshell: Is your MetroPCS phone broken or cracked? There are things you can do to resolve the problem. It's best to have either a warranty or insurance to avoid paying for any upfront costs. If you have insurance, be sure to report the problem right away, within 60 days of the date of the incident or immediately, if possible. If your phone is broken and you need help fixing it, we can help. We'll discuss ways to help you resolve the issue.
Is your MetroPCS phone broken or cracked? There are things you can do to resolve the problem. It's best to have either a warranty or insurance to avoid paying for any upfront costs. If you have insurance, be sure to report the problem right away, within 60 days of the date of the incident or immediately, if possible. If your phone is broken and you need help fixing it, we can help. We'll discuss ways to help you resolve the issue.
Do you have Asurion insurance? When it comes to device protection, you can get insurance with Asurion (if you don't have it yet) as they partner with T-Mobile. If your phone has issues, like cracking or breaking, you can file a claim with them, and they can either replace or repair the device, depending on the problem.
Use this link: https://www.asurion.com/claims/metro/
Just tap Get Started and follow the on-screen instructions to file a claim with Asurion. Their coverage includes accidental damage, such as liquid damage, and all major parts, including the battery and charger.
Tell them what happened so they can advise you on what to do next. They may offer to repair or replace your phone, and replacements usually arrive as soon as the next business day, to ensure you can use the device immediately.
When did you purchase the device? It might still be under warranty. In this case, you can contact the manufacturer when the device malfunctions, breaks, or cracks. If you have an extended warranty, it's possible that damage is also covered. It's best to contact T-Mobile directly to ask or inquire about device warranty to ensure you don't incur additional expenses associated with device damage.
Use the next step if you don't have a warranty or insurance.
You can use the T-Mobile store locator for this. Just enter your city and zip code. You can also allow Location Access to see T-Mobile stores near you.
Use this link: https://www.t-mobile.com/stores/locator/?page=1
Check the store to see if it offers repair services. Use this option only when you don't have device protection. If you opt for this option, there are costs involved. How much depends on the severity of the damage. We recommend not using independent shops or repairing the device by yourself. Only visit an authorized T-Mobile store to prevent further damage to the device.
Consider getting a replacement if your phone is several years old and damaged. Buying a new phone might be more cost-effective than paying for repairs every few months. When you experience multiple issues with your phone, purchasing a new MetroPCS phone is also best. Do you have other questions about getting your device fixed? Contact MetroPCS' Customer Care today.
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