How Can I Track a Lost or Stolen Metro PCS Phone?

In conclusion, losing a Metro PCS phone is not a big deal provided you have either of the two software installed before it goes missing. Whether you forget it in the office or at home or it gets stolen, you can easily track and recover your Metro PCS phone.

Jeff Whelpley is the editor / author responsible for this content.
Jan 29, 2020

How Can I Track a Lost or Stolen Metro PCS Phone?

You must have recently lost your Metro PCS device and wondering whether it is possible to track and if yes, how.

The good news is, of course, you can track your phone using either FamiSafe tracker or Metro guard by Metro PCS software.

How Can I Track My Lost or Stolen Device Using Metro PCS FamiSafe?

FamiSafe is a software application developed by Metro PCS to help track lost or stolen devices. The app, however, only works if it was already on your phone before losing it.

The app reveals the phone's current location and location history. It also enables the users to set up geofences to receive information in case the device leaves or moves into a particular area.

Follow the following procedure to track your phone on a FamiSafe account:

  1. Install the FamiSafe application on any other Metro PCS phone
  2. Use your credentials to log in to your registered account. If you do not remember the login credentials, contact the FamiSafe customer support team.
  3. There are options as to who is using the phone, either the child or parent. Choose the user of the lost phone.

It will open up a map that shows the current and previous locations of the phone.

How Can I Track My Lost or Stolen Device Using Metro PCS Metro Guard?

Metro Guard Phone Protection is a software designed by Metro PCS to help track and recover lost and stolen Metro PCS phones. Like FamiSafe, Metro Guard works in the same way, and you have to have the app pre-installed on your phone before it went missing.

Metro Guard Locate Phone Service is much more comfortable in Metro PCS phone tracking. It can work to track your phone over small distant safe areas where you probably left or misplaced your phone like in the office or your house. For such, it connects to your phone and makes a loud noise like an alarm on the phone's speaker. Through this, you can quickly locate your misplaced phone.

It also works over long distant and unsafe areas where your phone was possibly taken or stolen. For this, you may need to use a map to get the live location of the phone.

Follow the following guidelines to locate your phone using Metro Guard Phone Protection for short and long distant areas:

  1. Use a browser, preferably computer, and type to search https://www.phoneclaim.com/metropcs/.
  2. It loads to a log in page where you fill your registration in credentials. If you do not remember your login credentials, contact the Metro Guard support team.
  3. Select the possible whereabouts, depending on your last location. For example, if you think you lost your phone in your office or at home, select the 'sound alarm' tab. The alert starts playing on your phone, and if you happen to find it, turn off the alarm.
  4. If you are unsuccessful in finding the phone using the alarm or are sure it was not in your office or house but stolen, tap on the ‘locate phone' button.

A map rolls out, and you can see the phone's location using GPS. On the map, you can zoom in to get the exact street address and directions on the place. You will then organize how to pick the phone.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Can I Track a Lost or Stolen Metro PCS Phone?

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Why does GetHuman Write How-to Guides for Metro PCS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Metro PCS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Can I Track a Lost or Stolen Metro PCS Phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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