What do I do if I lost my Metro PCS phone?

In a nutshell: Mobile devices are essential in today’s age, with a Metro PCS phone keeping you connected even when traveling. If you lose your phone, open the Metro by T-Mobile

Introduction

Mobile devices are essential in today’s age. A Metro PCS phone keeps you connected with friends and family even when traveling. Losing your phone can be pretty frustrating. Here’s what to do if you lose your Metro PCS phone.

Open the Metro PCS Website

Type Metro PCS into your browser and hit search. Then, click the first link on the new page to open the Metro PCS website. The website was formerly known as Metro PCS and is currently referred to as Metro by T-Mobile.

What do I do if I lost my Metro PCS phone? (Step 1)

Click “My Account”

Clicking the first link opens the Metro PCS homepage. Click “My Account.”

What do I do if I lost my Metro PCS phone? (Step 2)

Click “Log In”

The “My Account” button reveals a “Log In” button once you click it. Click the “Log In” button continue.

What do I do if I lost my Metro PCS phone? (Step 3)

Enter Your T-Mobile Number

Metro offers a quick account access process. You provide your T-Mobile number and account PIN. Depending on your preference, you can answer your security question or provide your 8-digit account PIN. Click “Log In.”

What do I do if I lost my Metro PCS phone? (Step 4)

Click “Help”

After logging into your account, click the “Help” button at the top of the page.

What do I do if I lost my Metro PCS phone? (Step 5)

Select “Online Support”

Metro offers an online support service that you can access remotely when you lose your phone. Click “Online Support” to get help concerning your lost phone.

What do I do if I lost my Metro PCS phone? (Step 6)

Click “Set up Metro Account”

Online support helps you manage your metro account, plans, and network coverage. Navigate to the “Manage My Metro Account” section and click “Set up Metro Account.”

What do I do if I lost my Metro PCS phone? (Step 7)

Click “Learn More” on the “Suspend My Line Section”

Account management support allows you to manage your payments, check line usage, and more. The support page provides all the resources to help users conveniently. If you lose your PCS phone, it's best to use these resources to suspend your line. Navigate to “Line Support” and go to the “Suspend My Line” section. Click “Learn More” below the section.

What do I do if I lost my Metro PCS phone? (Step 8)

Click “Check My Device Protection”

Before suspending your line, you can use device locators to find your phone. If you have a device protection plan, file a claim with Assurant. Click “Check My Device Protection” to view your protection status.

What do I do if I lost my Metro PCS phone? (Step 9)

Suspend Your Line

Contact Metro PCS customer support to suspend and prevent your line usage. To suspend your line, click “Contact Us” in the “Suspend My Line” section.

What do I do if I lost my Metro PCS phone? (Step 10)

Conclusion

Metro by T-Mobile offers mobile support services that you can navigate remotely. Use them to fix common issues while at home or in the office. If you have further questions concerning your lost device, contact support.

Why does GetHuman Write How-to Guides for Metro PCS Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Metro PCS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if I lost my Metro PCS phone? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.