In a nutshell: If you're relocating to a new address and want to take your Metro by T-Mobile services with you, it's important to update the information before your moving date. This helps prevent issues, such as service disruptions or the company having trouble contacting you. The following provides information on how to update your address with Metro by T-Mobile when you're moving to a new location.
If you're relocating to a new address and want to take your Metro by T-Mobile services with you, it's important to update the information before your moving date. This helps prevent issues, such as service disruptions or the company having trouble contacting you. The following provides information on how to update your address with Metro by T-Mobile when you're moving to a new location.
Your new address
Visit the Metro by T-Mobile website.
Locate the Metro by T-Mobile menu. It's in the upper-right corner of the homepage, represented by three black horizontal lines.
Click on the three black horizontal lines in the upper-right corner of the website to open the Metro by T-Mobile menu.
Locate the Metro by T-Mobile search bar. It's at the top of the menu and says "Search."
Click on the search bar. This will outline the search bar in blue, and your phone's keyboard will pop up.
Type "change address" into the search bar, then press the return button on your phone's keyboard.
Look through the search results to find the best option pertaining to your situation. "Account Profile" can be a good choice.
Click on the "Account Profile" link. This will direct you to a login page (if you're not already logged in), where you can enter your phone number to access your account.
Change your address in your Metro by T-Mobile account. If you're having difficulty making the changes, please proceed to the next step.
Reach out to Metro by T-Mobile customer support if you're unable to update your service address in your account or have questions. The representative may be able to make the change on their end, or they can guide you through the process of doing it yourself online or through the app.
Take notes throughout the phone call with the Metro by T-Mobile representative. Write down the name of the individual you spoke with, the time and date you called, and whether your information was successfully updated in the system. Make sure not only to provide the representative with your new address but also the date you're expected to move in.
Avoid waiting until the last moment to change your service address with Metro by T-Mobile. This allows the change to already be in place before moving day. It's also one less thing you need to worry about when you're already navigating all the other logistics of your relocation.
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