I tried to live chat twice last week and was told i would be contacted via phone and i...
GetHuman-leannem's Cancel or change services issue with Verizon FiOS from April 2018
Help with my Verizon FiOS issue
First: share to improve GetHuman-leannem's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-leannem to get a Verizon FiOS rep on the line!
Always use the GetHuman Phone tocall Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-leannem may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
Top Tip from another customer
If you are changing your services to a new provider, you will need to call in immediately and pay your final bill.
The issue in GetHuman-leannem's own words
cancel my television cable portion of my package as I only need internet at the current time. ... I tried to live chat twice last week and was told i would be contacted via phone and i have still not been contacted by anyone at fios confirming my request
I am currently going through a really rough time, I was robbed at gunpoint and all of my cash and cards were stolen as well as my phone and cable unfortunatly is just not a luxary we can afford anymore.
i have a police report with the case number as well as contact informaton for the detecive who can also confirm my resent hardship, so i would just like to cancel my tv package, just keep the internet service and to be either called tomorrow at ***-***-**** or sent an email to *****@***.com confiming my request was receievd and i could also email a copy of the police report
I have an issue with Verizon FiOS too
How GetHuman-leannem fixed the problem
We are waiting for GetHuman-leannem to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.