I tried to live chat twice last week and was told i would be contacted via phone and i...

GetHuman-leannem's Cancel or change services issue with Verizon FiOS from April 2018

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The issue in GetHuman-leannem's own words
cancel my television cable portion of my package as I only need internet at the current time. ... I tried to live chat twice last week and was told i would be contacted via phone and i have still not been contacted by anyone at fios confirming my request
I am currently going through a really rough time, I was robbed at gunpoint and all of my cash and cards were stolen as well as my phone and cable unfortunatly is just not a luxary we can afford anymore.
i have a police report with the case number as well as contact informaton for the detecive who can also confirm my resent hardship, so i would just like to cancel my tv package, just keep the internet service and to be either called tomorrow at ***-***-**** or sent an email to *****@***.com confiming my request was receievd and i could also email a copy of the police report
I have an issue with Verizon FiOS too
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Verizon FiOS

i currently have both cable and internet service through fios but now due to recent traumatic events only wish to have internet service.
Cancel or change services issue
Reported by GetHuman-leannem
Apr 25th, 2018 - a yr ago
I have an issue with Verizon FiOS too
Not resolved
Seen by 3 customers so far
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GetHuman-leannem started working on this issue
Apr 25th, 2018 3:14am