I tried to live chat twice last week and was told i would be contacted via phone and i...

GetHuman-leannem's Cancel or change services issue with Verizon FiOS from April 2018

4 views | 1570 similar | 0 following
Help with my Verizon FiOS issue
First: share to improve GetHuman-leannem's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-leannem to get a Verizon FiOS rep on the line!
Always use the GetHuman Phone to call Verizon FiOS. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-leannem may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
Top Tip from another customer
If you are changing your services to a new provider, you will need to call in immediately and pay your final bill.
The issue in GetHuman-leannem's own words
cancel my television cable portion of my package as I only need internet at the current time. ... I tried to live chat twice last week and was told i would be contacted via phone and i have still not been contacted by anyone at fios confirming my request
I am currently going through a really rough time, I was robbed at gunpoint and all of my cash and cards were stolen as well as my phone and cable unfortunatly is just not a luxary we can afford anymore.
i have a police report with the case number as well as contact informaton for the detecive who can also confirm my resent hardship, so i would just like to cancel my tv package, just keep the internet service and to be either called tomorrow at ***-***-**** or sent an email to *****@***.com confiming my request was receievd and i could also email a copy of the police report
How GetHuman-leannem fixed the problem

We are waiting for GetHuman-leannem to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Verizon FiOS's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Verizon FiOS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-leannem fixes it.
This email address isn't valid

Verizon FiOS

i currently have both cable and internet service through fios but now due to recent traumatic events only wish to have internet service.
Cancel or change services issue
Reported by GetHuman-leannem
Apr 25th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1570 others
0 customers following this

Timeline

GetHuman-leannem started working on this issue
Apr 25th, 2018 3:14am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers