We have had a billing issue with ATT for years. Trying to improve credit and your answe...

GetHuman-uplinkco's customer service issue with AT&T from August 2018

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The issue in GetHuman-uplinkco's own words
We have had a billing issue with ATT for years. Trying to improve credit and your answer is to change it to a charge off. ***-***-**** had a second account of ***-***-**** which had a fax secondary ring number of ***-***-****. ATT began to charge us **.** for this *.** secondary ring. I then went to store to complain and ATT agreed to refund me ***.**. I was instead billed **.** and cancelled numbers. ATT refused to correct issue and sent to collection. I have urgent need for this issue to be resolved and corrected. My attorney is in receipt of your arbitration procedures.
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AT&T

Customer service issue
Reported by GetHuman-uplinkco
Aug 8th, 2018 - a yr ago
I have an issue with AT&T too
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Seen by 6 customers so far
Similar issue to 2141 others
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Timeline
GetHuman-uplinkco started working on this issue
Aug 8th, 2018 5:20pm
GetHuman-uplinkco indicated the issue is not fixed yet.
Aug 9th, 2018 6:28pm
GetHuman-uplinkco indicated the issue is not fixed yet.
Aug 9th, 2018 6:29pm
GetHuman-uplinkco indicated the issue is not fixed yet.
Aug 11th, 2018 8:00pm