I am unable to have any transaction to buy anything from Amazon which I have been carrying on smoothly without any hassle so far. Problem arose when at the tail end of the last transaction during the payment process a security question was posed seeking to type the expiry date of a debit card which has long been replaced by the bank with a fresh card. as I am unable to give the expiry date the transaction is not proceeding and wants me to approach the customer service which I tried several times but in vain.

GetHuman3090839's Can't Login issue with Amazon from June 2019

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The issue in GetHuman3090839's own words
When I try to make payment, Amazon as a security question seeks the expiry date of my HDFC Bank debid card. The card which had magnetic swipe has since been replaced by the bank with another card with chip. I don't have the old card and I do not remember the expiry date of the same. I'm unable to do any transaction with Amazon. Please resolve
Amazon may seek alternative security question(s). *If someone in the customer service is able to be reached, either through telephonically or thro' email * I hope, the problem may get resolved.
I tried to contact Amazon customer care. I am unable to reach them. Only 'sandisc' number is getting through, but they refuse take this call and directed me to call the customer service number. As usual even that number is not reachable.
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Amazon

Can't Login issue
Reported by GetHuman3090839
Jun 15th, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 175815 others
0 customers following this

Timeline

GetHuman3090839 started working on this issue
Jun 15th, 2019 9:09am
GetHuman3090839 indicated the issue is not fixed yet.
Jun 16th, 2019 4:57am
GetHuman3090839 indicated the issue is not fixed yet.
Jun 16th, 2019 5:27am
GetHuman3090839 indicated the issue is not fixed yet.
Jun 16th, 2019 5:33am
GetHuman3090839 indicated the issue is not fixed yet.
Jun 16th, 2019 5:33am
GetHuman3090839 indicated the issue is not fixed yet.
Jun 19th, 2019 4:15am

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