I am locked out of my account because I received an email that an unauthroized party ha...

GetHuman2233960's customer service issue with Amazon from February 2019

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I am locked out of my account because I received an email that an unauthroized party has access to my account. This is false, the person using my account is me. I contacted amazon yesterday because of an order for a google play gift card that didnt go through. Now I am locked out of my account. When I try to reset my password it asks for my email then my billing zip code. I know my billing zip code is correct I have lived in the same place for years but amazon is rejecting my answer. please help me restore my account. thank you.
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Amazon

Customer service issue
Reported by GetHuman2233960
Feb 18th, 2019 - 8 mons ago
I have an issue with Amazon too
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Seen by 6 customers so far
Similar issue to 127948 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman2233960 started working on this issue
Feb 18th 5:21pm
GetHuman2233960 confirmed the issue is fixed. Hooray!
Feb 18th 5:22pm