There is a pending charge on my bank account for $**.**. We have no subscriptions to Am...

GetHuman1032799's customer service issue with Amazon from October 2018

Help with my Amazon issue
The issue in GetHuman1032799's own words
There is a pending charge on my bank account for $**.**. We have no subscriptions to Amazon Prime to cancel. My bank account overdrafted for this charge. I would like to identify the reason for this charge and to find out how I can discontinue any future charges of this nature. Thank you.

GetHuman1032799 did not yet indicate what Amazon should do to make this right.

How GetHuman1032799 fixed the problem
I called the customer service phone number for Amazon. I answered, "Amazon Prime" at the voice prompt. I was immediately transferred to a representative. She asked for my name, email, and billing address. We discovered the charge was a subscription payment for Amazon Prime that was coming from my boyfriend's Amazon account after his free trial had expired. We explained we wanted to discontinue the Amazon Prime subscription. She verified his information and she immediately canceled the subscription and refunded the $**.**. Thanks for making that easy and painless Amazon!
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Customer service issue
Reported by GetHuman1032799
Oct 15th, 2018 - 4 years ago
GetHuman1032799 shared how to fix
Seen by 23 customers so far
Similar issue to 61967 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman1032799 started working on this issue
Oct 15th, 2018 5:50pm
GetHuman1032799 confirmed the issue is fixed. Hooray!
Oct 15th, 2018 6:04pm

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