Amazon Customer FAQ

To change your email address when your old email is no longer active, go to the account settings and select the option to update your email. You may need to verify your identity, possibly through a text message or another method if you can no longer access the previous email. Follow the on-screen instructions to complete the change. If you encounter any issues, there is a link to the most up-to-date contact information right here on this page.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To get a free shipping label for a return, go to Your Orders, select the item, and choose the reason for return. If the item is eligible for free return, a prepaid shipping label will be provided.

If you have sent a defective item to Amazon.de Repair Services, Amazon will process your return after it is received at the fulfillment center. If the return is accepted, you'll receive an email notification and a refund will be issued to your original payment method. If the item can be repaired, Amazon will send the repaired item back to you. Typically, returns are processed within 2-3 business days after they arrive at the Amazon repair center. If you don't receive any updates after more than a week, there is a link to the contact information right here on the page you are viewing to reach out to Amazon.de for further assistance.

Yes, you can use your existing Amazon account for Amazon Local. Your login details would remain the same for both. Please note though that Amazon Local is no longer operating as a separate entity, its deals have been moved over to Amazon's main site to streamline operations. Therefore, all Amazon Local deals are now available on Amazon.com so you can use your normal Amazon account to access these deals.