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GetHuman-tzeng_je's customer service issue with Amazon from September 2018

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The issue in GetHuman-tzeng_je's own words
I ordered this item (ORDER * ***-*******-*******) on amazon and it's delivered with significant damage. I tried to return it and get the replacement order (ORDER * ***-*******-*******). Originally, I tried to do the UPS dropoff since UPS pickup requires adults to be at home during working hour. Then I noticed I cannot package back the items. They are heavy and I don't have tapes. Can someone just come by my house to remove this item? I have very long working hours so I won't be at home from *am to *pm every Monday to Friday. Is there anything you can do to help me? Thank you.
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Amazon

Customer service issue
Reported by GetHuman-tzeng_je
Sep 19th, 2018 - 5 mons ago
I have an issue with Amazon too
Fixed
Seen by 6 customers so far
Similar issue to 50354 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-tzeng_je started working on this issue
Sep 19th, 2018 2:17am
GetHuman-tzeng_je indicated the issue is not fixed yet.
Sep 19th, 2018 2:47am