I ordered an item (order ****-*******-*******) from Amazon that arrived timely but was...

GetHuman353698's customer service issue with Amazon from July 2018

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The issue in GetHuman353698's own words
I ordered an item (order ****-*******-*******) from Amazon that arrived timely but was defective. The bluetooth headset does not power on. I've asked to return the item using a prepaid shipping label from the merchant, however they expecting me to pay return shipping for defective merchandise.
GetHuman353698 did not yet indicate what Amazon should do to make this right.
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Amazon

Customer service issue
Reported by GetHuman353698
Jul 11th, 2018 - a yr ago
I have an issue with Amazon too
Not resolved
Seen by 14 customers so far
Similar issue to 23885 others
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Items needed
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Order number
Name on the account
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Timeline
GetHuman353698 started working on this issue
Jul 11th, 2018 9:53pm